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The Hotel at Arundel Preserve

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625 Reviews from our TripAdvisor Community

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Showing 622: English reviews
Reviewed 2 days ago NEWvia mobile

Looking for a deal for a special event in Baltimore. What a nice find! Very contemporary, very accommodating, very attracts rooms, inviting lobby with interesting architectural surroundings. Staff very attentive, lots of interesting shops and restaurants either in complex or within 1-2 miles. Very good value.

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Thank Dadmanly
Reviewed 2 days ago NEWvia mobile

Booked thru Stash hotels. This is a new and attractive boutique hotel. Convenient to I95 , BWI and shopping/casino. Good shuttle service. Hotel has 2 restaurants plus others within a short walk. Lot of amenities. Convenient parking. Will stay again.

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Thank Bill Y
Westchester County, New York
Reviewed 6 days ago NEW

My friend decided she wanted to have a 'girls night' at The Hotel to celebrate her birthday. Not even 10 minutes after walking into the beautiful suite, there was a knock on the door and it was Justin, the front desk supervisor. He had a surprise gift for my friend for her birthday! As frequent travelers, it was maybe the...

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Helpful?
Thank taisha24k
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review

Good morning, Thank you for a wonderful review and Happy Birthday to your friend. I'm glad Justin and the Arundel team were able to make your stay was an enjoyable one. Thank you for staying with us and if you travel back to the area we would love to have you stay with us again. Have a wonderful week. April...

Westchester County, New York
Reviewed 6 days ago NEW

I recently stayed at the Hotel Arundel this past weekend while celebrating my birthday with friends. I was checked in very promptly by Justin(front desk supervisor) who was all smiles and excited about my stay for my birthday weekend. Justin made sure to ask specific details to ensure I had a pleasant stay. As a surprise after we checked in...

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Helpful?
Thank sjacks2016
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review

Good morning and Happy Birthday, Thank you for the wonderful review! We appreciate you taking time to let us know about your experience at the hotel. I'm glad to hear Justin and the rest of the team were able to exceed your expectations. Thank you for staying with us and we look forward to your return trip. Have a wonderful...

Severn, Maryland
Reviewed 1 week ago NEW

I checked-in on December 2nd and I was promptly greeted by Justin. He asked the necessary questions to obtain my reservation. Made eye contact and asked how was my week? I stated it had been a very difficult week for both me and my co-worker and we were looking forward to attending the 21st Century Women's Conference. He indicated that...

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Helpful?
Thank MKing03
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review

Good morning, Thank you for the wonderful review on Justin. He is a new team member to the Arundel family and we are very happy to have him be part of the team. Justin goes above and beyond when it comes to customer service. I'm happy you enjoyed your stay with us and i'm happy Justin was one of the...

Reviewed 1 week ago NEWvia mobile

I had a couple of phone interviews this past Friday. The staff allowed me to stay in my room for a little longer to complete my interview. I think I did well on the interview, and it was because the staff allowed me to stay in the room a little past check out time. Thank you very much for helping...

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Helpful?
Thank Batica M
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review

Good morning, Thank you for taking time to review our property. I'm glad the team was able to assist with your needs. I hope the interview process went well and everything turns out the way you need them to. Have a wonderful week. April Callahan General Manager

Reviewed 1 week ago via mobile

We always look forward to visiting the Hotel at Arundel Preserve for a getaway! The staff is welcoming and helpful and the rooms are beautiful and clean. From the moment we walked in Justin made us glad to be back for yet another stay. It is because of employees like him and the great customer service that keeps us coming...

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Helpful?
Thank Natalie J
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review

Good morning Natalie, Thank you for taking time to write such a wonderful review. We are very lucky for all our team members at Arundel. They provide great customer service and because of them Arundel is #1 on Trip Advisor. We pride ourselves in providing excellent customer service. Thank you for being a loyal guest and we look forward to...

Reviewed 1 week ago

I checked-in on 2 December for the 21st Century Women's Conference. Justin was upbeat, professional and just made my check-in a remarkable one. I had a corner room, but it didn't have a tub. Justin quickly found me another room and then came up to check to make sure everything was good. I had an issue with my keys on...

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Helpful?
Thank Jill C
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review

Good morning Jill, Thank you for taking time to review our hotel. Justin does an amazing job! He believes in treating people like he wants to be treated. Justin is a new team member of Arundel and we are so happy to have him as part of the team. I couldn't agree with you more, customer service is not what...

Reviewed 1 week ago via mobile

I'm actually writing this during my stay(12-2-16). I have stayed here 5 times in the last 15 months, and this has been the worst. I was offered the Executive queen upgrade for $50 some bucks a night at check in. At the time it sounded like a great deal. I was placed in room 708 which is across from the...

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1Thank Kimberly W
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review

Good morning Kimberly, Thank you for taking time to explain your recent stay with us. I'm sorry you had a less than pleasant experience. I understand you spoke with the Front Office Manager and all concerns were taken care of to your satisfaction. Please feel free to reach out to me with any additional concerns you may have. I hope...

Baltimore, Maryland
Reviewed 1 week ago

I cannot praise The Hotel at Arundel Preserve enough. We recently had our wedding there and everything was PERFECT. The catering managers Julie and Sandy did an amazing job and worked with me to make sure my wedding was perfect - I travel a lot for work and am often in other time zones, and, when I am in Maryland,...

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Helpful?
1Thank sbarron628
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review

Good morning, Congratulations on your special day and thank you for hosting your event with us! We appreciate you for taking time to write such a wonderful review. At Arundel, we believe in treating people like we want to be treated. I am so happy that we exceeded your expectations from the venue, food and overall guest experience. Have a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Designed to be the premier meeting and event destination between Baltimore and Washington, DC. The height of modern luxury, with the features that make hosting a first-rate gathering second nature. THE SPACE9, 200 total square feet of flexible meeting space. Grand ballroom/banquet room for up to 300 guests. Outdoor terrace. Additional breakout rooms/boardroom, LEED Silver designed. THE TECHNOLOGY: Complimentary high-speed Internet throughout the hotel and meeting space, State-of-the-art audiovisual equipment and business center. THE LOCATION: Close to Fort Meade/NSA and Arundel Mills Mall. Convenient to Thurgood Marshall BWI Airport, Easy access to Baltimore, Annapolis and Washington, DC Complimentary shuttle service to BWI airport. THE ACCOMMODATIONS: Full-service hotel with spacious, luxurious guest rooms. Full-service restaurant and bar on-site. Indoor pool and fitness center. Complimentary parking. 150 rooms with an executive floor. ... more   less 

Additional Information about The Hotel at Arundel Preserve

Address: 7795 Arundel Mills Blvd, Hanover, MD 21076-1995
Region: United States > Maryland > Hanover
Price Range: RM621 - RM1,077 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Hotel at Arundel Preserve 3.5*
Number of rooms: 150
Reservation Options:
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Hotel Style:
#1 Business Hotel in Hanover
#1 Romantic Hotel in Hanover
#1 Family Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel at Arundel Preserve staff and other travellers.
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Questions? Get answers from The Hotel at Arundel Preserve staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Staying in a suite, gives you access to an Executive Suite lounge, with snacks.”
 of 5 bubbles taisha24k, 5 Dec 2016 | Read review
“Nice, safe place to stay, convenient parking structure as well.”
 of 5 bubbles 503dennisw, 30 Nov 2016 | Read review
“The executive suites provided you with free sodas and snacks.”
 of 5 bubbles meltondf, 21 Nov 2016 | Read review
“Stay elsewhere”
 of 5 bubbles travel_4_big_fun, 18 Nov 2016 | Read review
“7th floor ! Executive Suites”
 of 5 bubbles , 14 Nov 2016 | Read review
5 of 5
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