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All reviewsfull kitchenarundel millsfront deskevening snackssunday breakfastgrab somethingfree shuttlepool tablebreakfast choiceslong term staywafflesgreat hotel and locationplay poolbwi airportrestaurants and shopsmy family and i stayed hereinner harbor
I booked a 3 night stay at this hotel a few months ago at a rate which I admit was nonrefundable. Just 2 days before we were to leave we had a very unexpected death in the family and had to cancel the trip for...More
Response from Kate L, General Manager at Residence Inn Arundel Mills BWI AirportResponded 2 weeks ago
Thank you for taking the time to review our hotel. While we pride ourselves on providing a memorable experience, we have, unfortunately, fallen short. Please accept our sincere apology. Furthermore, I would like to extend my condolences for your loss. I will use this...More
We had a cheer competition in Baltimore but chose to stay here. My second stay at hotel. Only reason no 5 Star is my neighbors sexual experience kept us up for 29 minutes but security quickly came when we called them and complained!
Only positives to say about this hotel the staff if really friendly and the stay was warnand welcoming. I would come back on stay here. You can take your family here if you taking a vacation in baltimore. Its located near the car rental offices...More
Thank MrExclusive M
Response from Kate L, General Manager at Residence Inn Arundel Mills BWI AirportResponded 22 March 2018
Thank you for staying at the Residence Inn Arundel Mills and taking the time to write a review. I am thrilled to hear you enjoyed your stay. Customer service is our top priority and I appreciate your kind words about our team. We look forward...More
As of right, now my fiance and my are extremely disappointed with this hotel. I met a representative named Ellie at a bridal expo, and she said she'd be happy to help us block off rooms for our guests coming to our wedding. My fiance...More
Thank Alicia D
Response from Kate L, General Manager at Residence Inn Arundel Mills BWI AirportResponded 4 March 2018
Our sincerest apologies in the experience you have had thus far with our Sales Team. We appreciate your interest in our hotel as host for your wedding room block, I'm sorry the challenges that you have been facing and the lack of timely response....More
I checked into this Residence Inn on 19 February late in the afternoon. The young lady who greeted me at the front desk was so very courteous and kind. Great First impression-- A+ I immediately felt right at home. I stayed in Suite 421.
Response from Kate L, General Manager at Residence Inn Arundel Mills BWI AirportResponded 7 March 2018
Thank you for your review of the Residence Inn Arundel Mills. I am pleased to hear you enjoyed your stay, especially the breakfast offerings. The breakfast meats rotate daily; hopefully it will be a bacon day on your next visit!