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Residence Inn Arundel Mills BWI Airport

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#10 of 14 Hotels in Hanover
Certificate of Excellence
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Residence Inn Arundel Mills BWI Airport
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153 Reviews from our TripAdvisor Community

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Showing 152: English reviews
strasburg, VA
Reviewed 16 May 2016 via mobile

Upon check I. We had some difficulty. The staff was helpful. The toilet broken and remote did not work. They fixed right away. The suite was small. Too small for the living room area. Breakfast was average but nice to have a hot breakfast in the AM.

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Helpful?
1Thank myey
KarenK-DOS, Director of Sales at Residence Inn Arundel Mills BWI Airport, responded to this review

Dear Myey, Thank you for your candid feedback on your recent stay at the Residence Inn Arundel Mills BWI Airport. We are pleased that you appreciated our amazing customer service especially after experiencing some challenges with the toilet and tv remote. While these items were repaired immediately, it is understood that these seemingly small inconveniences can have an overall negative...

New Jersey
Reviewed 12 May 2016

Kudos to the Charissa and Brianna at the front desk. My sisters and I were celebrating my mom's 75th birthday. We checked in on Thursday, May 5th and was greeted with a warm welcome by Charissa and staff. The plan was to stay 2 nights; however, we felt so at home and without delay asked if there was availability for...

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Helpful?
Thank msgee634
KarenK-DOS, Director of Sales at Residence Inn Arundel Mills BWI Airport, responded to this review

Dear MSGEE634, Thank you so much for your compliments and high praise of the front desk team at the Residence Inn - Arundel Mills BWI Aiport. We appreciate your specific mention of Charissa and Brianna as they are true ambassadors of the Residence Inn brand of customer service. We can't imagine a higher compliment than what you shared about staying...

Reviewed 10 May 2016

The 2 bed room suite was beautifully decorated. A full kitchen, real glasses and stainless steel appliances with matching dish towels made me feel right at home. The living room had a lovely gas fireplace and flat screen TV. The bed slept wonderfully. The windows could actually be opened! The breakfast was very well prepared and plentiful. Love the hotel!!!!...

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Helpful?
Thank Red H
KarenK-DOS, Director of Sales at Residence Inn Arundel Mills BWI Airport, responded to this review

Dear Red H, Thank you so much for your compliments and high praise of the Residence Inn Arundel Mills BWI Airport. We are so glad that you enjoyed your stay experience in one of our spacious two bedroom-two bathroom suites. We appreciate that you mentioned those seemingly little touches that helped make your visit so special; the gas fireplace, the...

Randallstown, Maryland
Reviewed 7 May 2016

Stayed here for 1 night, 5/5/16, and was very pleased. Had previously stayed next door at the Hampton, both can not be beat for location to the huge mall, places to eat, and the Maryland Live Casino. The Residence In, like the Hampton, has a free 24-hour shuttle, which is the huge reason I chose these properties. I will have...

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Helpful?
Thank Kuleiros0716
KarenK-DOS, Director of Sales at Residence Inn Arundel Mills BWI Airport, responded to this review

Dear Kuleiros0716, Thank you so much for your kind words and high praise of the Residence Inn Arundel Mills BWI Airport. Based on your candid feedback, it appears as if you are an experienced traveler who appreciates a quality stay experience with a home like atmosphere. Thank you too for commenting on our guest rooms that just finished a renovation...

Reviewed 3 May 2016 via mobile

This is your typical residence inn. I spent 2 nights here and received great customer service from Ebony and everyone else inane in contact with. The fitness center was a decent size and allowed me to get a good workout in. Breakfast was typical. Overall the location is clean, provides great service and I got a good night sleep. It's...

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Helpful?
Thank jamesdean29
KarenK-DOS, Director of Sales at Residence Inn Arundel Mills BWI Airport, responded to this review

Dear James Dean 29, Thank you for giving the Residence Inn Arundel Mills BWI a perfect review score of 5! We especially appreciate your mention of Eboni and the all around great customer service you received. Though our beautiful hotel just completed a full guest room renovation which only enhanced our overall guest stay experience, it is our customer service...

Saint Louis, Missouri
Reviewed 23 March 2016

Stayed here twice in 2015, both extended stays, and I will consider staying again if my business takes me near here. From the moment I walked in, the staff treated me kindly and like family. In fact I was there so long, the staff knew what I ate for breakfast. The mornings where I decided to "mix" it up, they...

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Helpful?
2Thank KCC09876
KarenK-DOS, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you so much for reviewing your stay with us. We are so happy to hear you enjoyed your time and will be back the next time you are in the area. I will pass the kind word on to the team, they will really appreciate it. Thank you, Karen I.

Reviewed 9 January 2016 via mobile

I would love to tell you about my 8 days that I stayed here but it will be very long... I will tell you that I didn't want to stay here because I had dreams to stay at another hotel.... And Yes, one that was a bigger and fancier but I can tell you I AM GLAD THAT I DID...

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Helpful?
Thank Ladi_Jai
KarenK-DOS, Director of Sales at Residence Inn Arundel Mills BWI Airport, responded to this review

Greetings Ladi Jai, Wow - thank you so much for your compliments and high praise not only of the Residence Inn Arundel Mills BWI Airport but the heart of our hotel as well - our team! We are so pleased that you recognized Maria, Adrian, Naomi, Linwood and Miguel. We can't imagine receiving a higher compliment than that of you...

Atlanta, Georgia
Reviewed 31 December 2015

We had a view of the beautiful casino lights from our window! We were across the street from Arundel Mills Mall and only a few steps away from the airport. Genius location, great price & lovely staff. Rooms are decorated tastefully as well. Looking forward t coming back. :-)

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Thank Nora R
KarenK-DOS, Director of Sales at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi Nora, Thank you so much for taking the time to share your recent stay experience at the Residence Inn - Arundel Mills BWI Airport on TripAdvisor. We are so pleased to have received a perfect ranking from you and we look forward to earning that perfection on your return visit. You discovered what a lot of our guests have...

New York City, New York
Reviewed 9 December 2015

i have to say with the execption of the one In Exton Pa. I enjoyed my stay. I had a two bedroom suite with a full kitchen. The staff was friendly and helpful. During Thanksgiving morning, they extended the breakfast hours. The hotel has modern decor which really helps the mood.

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Helpful?
Thank MikeJ992
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hi there, Thank you for reviewing your Holiday visit with us! I'm so happy you enjoyed the time you spent and found the team members to be friendly and helpful, I will make sure to pass on the kind words. I hope you are able to visit us the next time you are in the area. Thank you, Karen I.

Hanover, Maryland
Reviewed 8 December 2015

In general we LOVE Marriott. We have been staying here for about a month now while our home is being fixed. This is the first hotel we have stayed at where you can hear everything as the walls and and floors are very thin. So it's recommended you get the highest floor so you don't hear folks walking above you....

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Helpful?
Thank unhappywithmarriott
RIArundelMills, General Manager at Residence Inn Arundel Mills BWI Airport, responded to this review

Hello, Thank you for taking the time to review your stay with us. I’m very sorry to hear of the issues you experienced during your visit. Clearly, this is not okay, nor acceptable. I completely understand your frustration and will look into the noise and smoking issues. We are a smoke-free hotel and take it seriously. We’ll do our best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Residence Inn Arundel Mills BWI Airport

Address: 7035 Arundel Mills Cir, Hanover, MD 21076-1387
Region: United States > Maryland > Hanover
Price Range: RM580 - RM841 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Arundel Mills BWI Airport 3*
Number of rooms: 80
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Also Known As:
Residence Inn Arundel Mills Bwi Airport Hotel Hanover
Residence Inn Hanover
Hanover Residence Inn
Hotel Style:
#5 Business Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Arundel Mills BWI Airport staff and other travellers.
1 question
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Questions? Get answers from Residence Inn Arundel Mills BWI Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the Third Floor it was very quite and had a corner room”
 of 5 bubbles rolandc288, 28 Nov 2016 | Read review
“Any floor is good.”
 of 5 bubbles sandyemerson77, 22 Aug 2016 | Read review
“4th floor so you cannot hear neighbors above you. If you are allergic or just hate the smell of smoke get a different hotel!!”
 of 5 bubbles unhappywithmarriott, 7 Dec 2015 | Read review
“Good stay when doing business around BWI airport.”
 of 5 bubbles Hans750, 8 Nov 2015 | Read review
“Higher floors offer more privacy - ground floor did not seem very private.”
 of 5 bubbles PhillyArtie, 20 Oct 2015 | Read review
5 of 5