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Holiday Inn Express & Suites Laurel

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Traveller (34)
Room & Suite (34)
Dining (10)

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About

#4 of 15 hotels in Laurel
Location
Cleanliness
Service
Value
The Holiday Inn Express & Suites Laurel Lakes Maryland is located an equal distance away from Washington DC and Baltimore, Maryland -- two of the best destinations in the United States. Our rooms and suites are spacious and infinitely comfortable. We have free Wi-Fi, parking, and breakfast.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Interconnected rooms available
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
Hotel links
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Location

14402 Laurel Pl, Laurel, MD 20707-6100
Holiday Inn Express & Suites Laurel
283Reviews3Q+A59Room tips
Traveller rating
  • 142
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  • 34
  • 21
  • 19
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Kelly R wrote a review Feb 2024
Richmond, Virginia519 contributions223 helpful votes
We stayed here for a hockey tournament and the hotel worked out very well for us. It was only about 10 minutes to the rink. There were lots of restaurants and stores nearby. The hotel also provided us a conference room for the hockey families to congregate as opposed to taking over their lobby. The hotel itself was pretty decent. The common areas were nice. The gym was tiny but had everything needed. The pool and hot tub looked nice, too. Our room was clean which is my number one priority at any hotel. You could tell there had been some updates to the room, which did not extend to the bathroom…or some of the furnishings…but, again, as long as it is clean, beds are comfortable, and it is quiet enough to sleep, then it is acceptable. The employees were friendly and helpful. The free breakfast was pretty good, as well. I particularly liked that they offered a veggie eggwhite omelette in addition to scrambled eggs, pancakes, and biscuits and gravy bc I watch what I eat:) I would not vacation here or anything, but I’d certainly stay here again next time we are in town for hockey or if it was a business trip or something:)
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Debora N wrote a review Apr 2023
Mentor, Ohio3 contributions2 helpful votes
Hotel's Favourite
This is our second stay at this facility and we will definitely be staying at this location for our next visit to the area. The hotel had several large groups during our stay and the staff were tending the desk while others were delivering toweling to guestrooms. Jason was the first staff member we met at check in. He was very attentive and even though people were crowding the desk making demands, he never waivered in his professional and pleasing manner assuring the other guests he would be with them as soon as he had taken care of me. (Some of the guest could have taken a lesson from the staff in how to treat people) Our next encounter was the following morning with Heather at breakfast. Once again large groups do not seem to phase the staff here at this location. Keeping everything stocked and tables wiped was done with fluidity and ease. The morning of our check out we had the pleasure of speaking with Tevin and Evelyn two more exceptional staff members who had taken the time to engage in conversation and insure that our stay was a pleasant one. As a former IHG manager for 24 years you can have the newest building, the most amenities and more to offer your guest, but if you do not have the right staff those things will not matter. STAFF MATTERS. Hats off to the GM/Owner who does the hiring. We will definitely see you next year! All the Best, Debora M. Neath
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michelle Fusco, Owner at Holiday Inn Express & Suites Laurel
Responded 18 Sept 2023
Dear Deboran625, Thanks for taking the time to review our hotel. We appreciate your kind words about our hotel and love reading about your experience with our staff. We hope to see you again on your future travels back to Laurel MD. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kathy B wrote a review Sept 2023
1 contribution
+1
This was the dirtiest hotel room I’ve ever stayed in. I DO NOT RECOMMEND this place. The socks shown in the photo are after walking on the carpet. The towel is after wiping up water off the floor. The curtains were falling off the hooks and the bath towel was ragged. Worst place ever.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michelle Fusco, Owner at Holiday Inn Express & Suites Laurel
Responded 18 Sept 2023
Dear Hskrf, Please accept our sincerest apologies for the inconvenience you experienced during your stay. We just recently had are carpets professionally shampooed so I am disappointed to hear that you had the issue with your room. I will be sure to address your concerns with the appropriate depts. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kenny wrote a review Jun 2023
Powhatan, Virginia106 contributions81 helpful votes
Great location, lots of restaurants and shops nearby and even walking distance. Good breakfast. Very friendly staff, especially Jason at the front desk. Clean room. But the bed was hard and not comfortable. We had some spare time and would have preferred to nap but we forced ourselves out of the room due to the bed. We went to the nearby Regal movie theater and the seats were wonderful! More like a comfy home chair and it reclines. Sleep there instead?
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Laurel
Responded 5 Jul 2023
Hello, years_on_the_road We love reading reviews and thank you for your comments, which will help us improve our service in the future. We are grateful to see you made our Holiday Inn Express & Suites Laurel your preferred choice for accommodation. I shared your review with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned. Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected. We truly look forward to serving you again soon. Our staff can't wait to show you all the changes and improvements made after your priceless feedback. Warm regards. Alejandro G. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SonOfMun wrote a review Apr 2023
10 contributions3 helpful votes
We got 2 adjoining rooms. One smelled terribly of cigarette smoke. We complained and were given fabreeze. The soap dispenser wasn't working in one of the bathrooms, and only scalding hot water came out of the shower and the sink. Breakfast was fine.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Laurel
Responded 16 Apr 2023
Hi SonOfMun, Thank you for staying at our Holiday Inn Express & Suites Laurel on your recent family trip! We appreciate you doing business with us and banking on our hotel for your accommodation needs. I'm sorry to read about the issues you encountered during your stay. We aim to be a great place where our guests can rest and recharge. I have shared your comments with the hotel management team. I'm confident they'll take the necessary steps to address these concerns you raised and ensure a flawless stay in the future. We hope you will consider staying with us again when you return to the area! Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Judithh336 wrote a review Feb 2023
Clemmons, North Carolina61 contributions26 helpful votes
We have never felt so welcomed and valued as a guest. Christmas (general manager) and Lance (sales manager) were warm, welcoming and eager to make our stay and comfort a priority. It was apparent to us they truly care about their guests. It was a pleasure to stay there. By the way the breakfast was a step above as well.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michelle Fusco, Owner at Holiday Inn Express & Suites Laurel
Responded 18 Sept 2023
Dear Judithh336, We appreciate your feedback and love knowing our staff was able to welcome you in such a friendly way. We hope to see you again on your future travels. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steven L wrote a review Nov 2022
Odessa, Delaware430 contributions109 helpful votes
We stayed at the hotel for a weekend for a sporting tournament. Room was very quiet and the bed was comfortable. Easy check in and check out, and the location was pretty good... right near a shopping center with plenty of restaurants. One unusual thing was the room safe. They provided one, of course. But the safe door was wider than the closet door in which the safe was located. So you couldn't access the safe from the right-hand side. But then, since the doors were wider than the safe, you couldn't open the door from the left side either. Odd placement. I'd suggest putting the safe in the room or making the doors swing in and out.
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Date of stay: November 2022
Value
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michelle Fusco, Owner at Holiday Inn Express & Suites Laurel
Responded 18 Sept 2023
Thanks for taking the time to provide us with you feedback. We appreciate the positive review. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Grayson5 wrote a review Jul 2022
Opelika, Alabama281 contributions70 helpful votes
We stayed here while traveling to NYC. The staff was so nice, everything was clean. I would recommend this hotel if you are in the area. The mattress was comfortable. Also a very quiet room. Overall a great experience.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michelle Fusco, Sales at Holiday Inn Express & Suites Laurel
Responded 5 Oct 2022
Thank you for taking the time to provide us with such positive feedback. We are glad that you enjoyed your stay with us and hope you can return. Thank you, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JaneWQ wrote a review Dec 2021
Yarmouth, Massachusetts59 contributions73 helpful votes
My husband & I stayed here for 1 night. When we got to our next destination I realized I had left my pajama shirt in the room. I called and was told housekeeping did not find it. There is NO WAY that it wasn’t there. It is a very sad statement for a hotel and the staff that something as minor as a sleep shirt would be taken/not reported by the housekeeping staff.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Beware - keep your belongings with you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chrissy Cockrell, Owner at Holiday Inn Express & Suites Laurel
Responded 15 Jun 2022
Dear Jane, Thanks for your feedback. Thanks, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julie L wrote a review Nov 2021
3 contributions
I am not sure I can express in words the exceptional care and kindness my sister and I had at this hotel. Christmas (the General Manager here) and her staff went above and beyond anything we’ve ever experienced. We would highly recommend this hotel! Thank you for everything!♥️
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chrissy C, Owner at Holiday Inn Express & Suites Laurel
Responded 15 Jun 2022
Dear Julie, Thanks for your kind words about out hotel! We truly appreciate you taking the time to leave us with your feedback. We hope to see you again soon. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 533 - RM 858 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites laurel lakes hotel laurel, laurel comfort suites
FORMERLY KNOWN AS
Comfort Suites
LOCATION
United StatesMarylandLaurel
NUMBER OF ROOMS
119
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES LAUREL: UPDATED 2024 Hotel Reviews, Price Comparison and 80 Photos (MD) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Laurel
Which popular attractions are close to Holiday Inn Express & Suites Laurel?
Nearby attractions include Regal Laurel Towne Centre 12 (0.5 km), Laurels House Of Horror (1.1 km), and Granville Gude Park (0.07 km).
What are some of the property amenities at Holiday Inn Express & Suites Laurel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Laurel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Laurel?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Holiday Inn Express & Suites Laurel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Laurel?
Conveniently located restaurants include Mid Atlantic Seafood, Mission Bbq, and Mango's Grill.
Are there opportunities to exercise at Holiday Inn Express & Suites Laurel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Laurel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express & Suites Laurel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Laurel?
Many travellers enjoy visiting Montpelier Mansion (3.4 km), Laurel MARC Station (2.3 km), and Carroll Baldwin Hall (6.9 km).
Is Holiday Inn Express & Suites Laurel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.