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Red Roof PLUS+ Washington DC-Rockville

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Red Roof PLUS+ Washington DC-Rockville
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240 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof PLUS+ Washington DC-Rockville
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Showing 236: English reviews
Largo, Maryland
Reviewed 23 April 2015

The staff is very helpful. When you go to the front desk you are very warmly greeted by kelie. She is polite, friendly, and can help you with any issues or problems with your reservation. She is very familiar with the area.

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Helpful?
2Thank rashida g
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Good afternoon Rashida, I appreciate your comments regarding your recent stay with us. We always enjoy hearing about the positive experiences our guests have. I will make sure to share your comments with the rest of our team and especially Kellie. Positive feedback is always an encouragement to all of our staff as we strive to continuously improve the quality...

Asheville, North Carolina
Reviewed 1 April 2015

The front desk staff was helpful, and modified our reservation to save some money. Otherwise, even by Red Roof standards this was a lesser motel. Room was small (double beds, not queens). None of the basic amenities most motels provide these days. No coffee maker, no hair dryer, no shampoo (you can buy the shampoo packet for $2 from vending...

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2Thank FamilyVacationer99
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Dear Family Vacationer, Thank you for your review. I'm sorry your stay was such a disappointment. Since we received your review we have taken the following actions. We have increased our dumpster pick-ups, Purchased two more trash bins which doubles our capacity, meet with our entire maintenance staff to address the trash issue, replaced the tank lid, and fixed the...

Reviewed 28 March 2015

This hotel is amazing it was definently worth the money. The rooms were very clean and the service was great. One person who definitely made this visit worth it was Kellie in particular. She gave me great service I will definitely stay again.

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Helpful?
1Thank jayrice
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay. It's always a pleasure to hear from one of our guests. Kellie was delighted to read your comment. We also shared your comments with the rest of our staff which is always inspirational. We want to provide clean and affordable rooms with great service. Thank you again...

Reviewed 26 March 2015

This is a good hotel to be in the Rockville md area at affordable price. The rooms are basic, clean and the bed is comfortable i like this place i like the personal in it . if you are in Rockville md area this the hotel you have to stay 👍👍👍👍👍👍👍👍

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Helpful?
Thank luis o
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback regarding your recent stay. We're very pleased that you enjoyed your stay. We want to provide a clean, well maintained hotel that provides great service. We appreciate you taking the time to share your experience. We do hope to see you again when your travels return you to Rockville. Best regards, Bill

Plymouth, Minnesota
Reviewed 10 March 2015

The front desk day staff person, Kellie, was one of the most compassionate and kind individuals that I have seen at a hotel. She was always friendly and kind to all she talked and serviced. Thanks for being upbeat and cheerful.

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1Thank L A
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you so much for your comments about Kellie at the front desk. I have already shared your comments with her and it brought a big smile to her face. It's always a pleasure to share comments like yours with our staff. Thanks again, Bill

Florida
Reviewed 17 December 2014

I used Priceline to book a room near Gaithersburg, was hoping to get extended stay as usual.., so I got this hotel.I wsn't thrilled as I saw and heard some questionable characters lurking around from the get go. AND as others have noted, throughout my stay. Inconveniently enough, there wasn't even a drop lip for my OWN cart ( you...

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Helpful?
1Thank Katya m
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, It is disappointing for us to hear of any issue where a guest is disappointed with their stay. You and I have spoken on several occasions about the issue and I'm sorry that your mirror was not recovered. Although were offer more than ample parking we are unable to guarantee parking spaces to our guests. We're sorry you weren't...

Montgomery Village, Maryland
Reviewed 10 December 2014

Staff was friendly and it was quite the whole time of our stay. The only thing I would change is the check out time its on the earlier side and who wants to get out of bed to leave with the comfy beds they provide for you. I liked that it had a microwave and a safety deposit box. You...

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Helpful?
Thank Mglopez1971
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hi, Thank you for providing feedback regarding your recent stay. We're very pleased to know that you enjoyed your stay. I'll be sure to share your comments with our staff. We want to provide a clean, well maintained Inn that provides great service. We appreciate you taking the time to share your experience. We do hope to see you again....

Columbus, OH
Reviewed 6 December 2014

I recently held a job for 3 years in which I commuted from my home in the Midwest to the Washington D.C. area. For the length of that time, I stayed exclusively - nearly every week of the year - at this Red Roof Inn (I chose this property bcz of it's location and my familiarity with the Red Roof...

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Helpful?
Thank Jeff H
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Dear Jeff, Thank you for taking your time to share the positive feedback regarding your stays over the past 3 years. It's always a pleasure to hear from a long term guest. I want you to know that I will be sharing all of your comments with our entire staff. It appears that over time you have had contact with...

vineland, nj
Reviewed 3 December 2014

I have never stayed with this franchise before but I am not stranger to budget motels. A rule of thumb, closer to major cities one-star hotels are on average not a clean, quiet, and friendly as out in the country. The office staff was good, had my reservation in order, and fast check in. Room as expected, flat screen tv,...

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Helpful?
1Thank 2312luke
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Dear Luke, Thanks for your comments about your recent stay with us. I'm sorry that other guests made your stay an unpleasant experience. For future reference this is an unusual situation at our Inn. When we do encounter such an incident our front desk contacts the problem guest immediately and if the situation isn't corrected we will involve local law...

Virginia Beach, Virginia, United States
Reviewed 26 November 2014

When I went to my room I noticed there were no pillow cases on the pillows, No towels, Room smelled bad. I called the front desk. They sent some one with towels and pillow cases. The room was left dirty the next day. The beads were made and towels replaced but not cleaned. Called the front desk and they said...

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Helpful?
2Thank Gary S
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Dear Gary, I wanted to take a moment to apologize for your experience while staying with us. We take pride in trying to provide a quality guest experience and respond to problems promptly when there is a problem with the guest experience and it is brought to our attention. Again please accept my apology.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof PLUS+ Washington DC-Rockville

Address: 16001 Shady Grove Road, Rockville, MD 20850
Region: United States > Maryland > Rockville
Price Range: RM339 - RM559 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ Washington DC-Rockville 2.5*
Number of rooms: 188
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Also Known As:
Red Roof Hotel Rockville
Red Roof Inn Rockville
Rockville Red Roof Inn
Hotel Style:
#1 Best Value Hotel in Rockville
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof PLUS+ Washington DC-Rockville staff and other travellers.
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Questions? Get answers from Red Roof PLUS+ Washington DC-Rockville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front side”
knwill510, 3 Dec 2016 | Read review
“Request a room closer to the office. If near the office, the front desk staff can actually witness what is going on.”
Olynn99, 27 Oct 2016 | Read review
“Ask for Premium Rooms”
870assemm, 22 Aug 2016 | Read review
“The place is overall very quiet, surrounded by trees. As a medical tourist, I was given a ground floor room with handicap parking.”
skiffb2016, 18 Jul 2016 | Read review
“Lower level king rooms are nice and come with a refrigerator.”
scooie, 3 Jun 2016 | Read review
5 of 5