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From the time that I walked into the front desk, the service was exceptional. During my first night, the charming Mica bar manager Angela and bartender Henry made my meal pleasant and enjoyable. I would definitely stay here again.
Have had the pleasure of staying here a few times in the last year - always for about 7 days. Hotel is very-well run and ALL staff are 110% friendly and VERY accommodating to any guest need. If something isn't working they ensure it's fixed...More
3 Thank SFDutchman
Response from Alrucia H, Manager at Sheraton Silver Spring HotelResponded 1 week ago
Thank you for this wonderful five star review, and for the Brand Loyalty (Platinum Member). Its's always great to hear that our staff gives 110. Thank you for recognizing Glenn and Betty for their service, as well as the service of the front...More
I received an exceptional customer service from Miss Feven and Miss Helen, two Sheraton-Starbucks Employees. Please reward these two professionals with some sort of recognition.
1: Very assertive
Hotel is clean, convenient location, front desk staff are friendly and competent, starbucks on the ground level is nice to have.
Bar/Restaurant staff do such a great job - especially Angela, Henry, Mario - friendly, welcoming, and really get to know customers.
The Starbucks service was pretty good. I was treated like a VIP by a woman called Feven, she made me feel like I was home and I recommend people to check the Starbucks downstairs to enlighten your day!!