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This place is in need of a serious makeover. Upon checking into hotel the first issue was with bathroom. Very much in need of basic repairs. The previous individual failed to flush . . . how sweet. Why did room service not notice. Bedding dirty,...More
Date of stay: December 2018
1 Thank Mary H
Response from Christina P, Manager at The Boxboro RegencyResponded 1 week ago
Thank you so much for taking the time to write such an informative review. We will absolutely be discussing your points of concern with our team. While the hotel is an older property, we pride ourselves on our great customer service, cleanliness and...More
Rooms are dated, common areas are kept up well. The service and responsiveness of the staff was top notch. Got my room service order in 15 minutes. Gail in particular was very helpful and attentive. I can't say enough good things about her.More
Date of stay: December 2018
Thank Sarah F
Response from Christina P, Manager at The Boxboro RegencyResponded 8 December 2018
Thank you for sharing your feedback. Your kind acknowledgement of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive...More
I was there for 3 days. My first room was so moldy and had drilled holes in the walls from where they were trying to dry the flooded room that you could NOT stay in it. They moved me to a new room (they said...More
Date of stay: November 2018
Response from Christina P, Manager at The Boxboro RegencyResponded 6 December 2018
Thank you for your comments. We are certainly disappointed to know that we failed to meet your expectations on so many levels. I have shared your comments with our team members and we will focus on ways to make sure that this does...More
I attended a hobby conference here. This was an acceptable location. The conference areas were fine. The banquet for our event was decent. The hotel is getting a bit worn though and could really use an update. The pool area was nice, but a bit...More
Date of stay: May 2018
Response from Christina P, Manager at The Boxboro RegencyResponded 3 November 2018
We greatly value your feedback as our guest, and are glad to hear you enjoyed your overall stay with us while you were attending your conference. Thank you for your review, and we look forward to welcoming you back in the future!
This place was disgusting. I found myself stuck north of Boston and this was the only hotel available in the immediate vicinity. I had to switch rooms twice after arrival. This place looks like it gets cleaned once every other year. Nasty. Nasty. Nasty.
Date of stay: October 2018
1 Thank mark78613
Response from Christina P, Manager at The Boxboro RegencyResponded 19 October 2018
I am so sorry you found your stay so unsatisfactory. We deeply regret your experience at the hotel. The experience was certainly not reflective of our usual standards. Thank you again for your feedback.
3 months stayed at Holiday Inn Boxborough for my business trip. I do not recommend even for a night or a long stay. There are more hotels in Marlborough, MA, they also have very clean, nice indoor pool for guest. My... More
3 months stayed at Holiday Inn Boxborough for my business trip. I do not recommend even for a night or a long stay. There are more hotels in Marlborough, MA, they also have very clean, nice indoor pool for guest. My recommendation is The Courtyard Marriott hotel in Marlborough at 75 Felton Street, Marlborough, MA 01752, because I recently stayed there for 3 wks of my business trip. Marriott Hotel have a clean standard indoor pool too. I am very sure you and your family will enjoy for a stay.