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Extended Stay America - Boston - Braintree

ExtendedStayUS$166*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Boston - Braintree
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73 Reviews from our TripAdvisor Community

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Showing 69: English reviews
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Pune, India
Reviewed 1 week ago

You are going to stay in Extended Stay. So you know what it would be like. However the staff was not really very responsive. For weekly cleaning of room, the front desk had to be reminded 3-4 times. Hotel location is ok but there are not eateries or grocery stores around.

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Helpful?
Thank Rahul S
00esa, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Rahul, thank you for letting us know about your stay. Although you had an overall pleasant visit, we are sorry for the service issue you experienced and regret the inconvenience it caused. I will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We appreciate you being...

Reviewed 2 weeks ago

I had a long term stay at this hotel and the staff was exceptional. They worked to help me get the best rate possible and did a fantastic job keeping the room cleaned weekly and providing clean linen. Best service during the time I was there.

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Helpful?
Thank Nicholas T
00esa, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Nicholas, thank you for making Extended Stay America - Boston – Braintree your home away from home. We ae thrilled to know our staff took excellent care of you and made you feel welcome while you were here. I will surely share your compliments with them for a job well-done. We hope to see you again soon. Sincerely, General Manager

Singapore, Singapore
Reviewed 5 weeks ago via mobile

This place is bad news! We should have left when my daughter found some grains of cooked rice on one of the beds after we checked in but after spending a fortune staying in and around Boston earlier in our trip we thought we would stick it out for this bargain place.... but this is no bargain. For some reason...

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Helpful?
Thank CB1000
Reviewed 28 February 2017

The first room I was given had a filthy unusable microwave oven, and I found dirty dishes in the cabinets. The front desk lady was extremely helpful and gave me another room. The second room was much cleaner but the fridge looked as if it needed to be wiped down, and he remote had splatter marks of something all over...

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Helpful?
Thank Brian H
Whitman, Mass
Reviewed 8 January 2017 via mobile

Yikes and double yikes. Check my reviews- I almost never post a negative review but I'll be damned if I want others to end up here. I take the blame for not checking trip advisor first. If I had, I certainly wouldn't have rolled the dice on this "hotel". This is a one night stay during a snow storm so...

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Helpful?
Thank snoopydoo
Bangor, Maine
Reviewed 15 November 2016

Hotel was dirty, in need of update. Have stayed there before this stay was a major disappointment. NO utensils provided, no housekeeping services at all--they never showed up and we were there for 4 nights.

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Helpful?
Thank Frank849
Weymouth, Massachusetts
Reviewed 15 November 2016

We paid in full through Orbitz so we thought we had to stay the entire 9 days. I guess I didn't really understand the concept of the extended stay. I thought it would have been nice to have the kitchenette for cooking and such, but I couldn't get over how they only cleaned the room once a week. By the...

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2Thank DeAnaTayla
Reviewed 3 November 2016

The room smelled like smoke and the staff did nothing in response to people doing drugs within the hotel. The room itself was OK for what I needed. Wifi worked well. The grab and go breakfast was a bit disappointing as well.

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Helpful?
1Thank Scott S
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for providing feedback regarding the events that took place during your recent stay with us. The conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, our team is going to review our policies and make sure guest experience is pleasurable. Thanks to your feedback, we can continue to work...

Orford, New Hampshire
Reviewed 2 November 2016

Check in was ok as was the front desk in general. The room left a bit to be desired. It was run down and not very clean. The bed was comfortable. They have only a grab & go breakfast. It's ok if you are traveling as it is pretty easy to get on and off the interstate. You might want...

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Helpful?
Thank godsnidget
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. We apologize that we did not provide you with an exceptional stay. We can assure you that we will look into the condition of the room and review our breakfast options. I am grateful for the feedback you provided so we are...

East Northport, New York
Reviewed 20 October 2016

Nice staff; room was extremely average, if not a bit dated. Bathroom was clean, and had nice towels. The dresser drawers were completely broken. The signs said it was a non-smoking hotel, but our room definitely smelled of stale smoke. I was surprised that there was not a coffee maker in the room.

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Helpful?
1Thank dmtmama
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room did not have a fresh smell and that your drawers were broken. Thanks to your comments, we will be reviewing with our staff our cleaning policies to ensure this does not happen again. Your feedback is very important to us, so thank you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
No cash accepted. ... more   less 

Additional Information about Extended Stay America - Boston - Braintree

Address: 20 Rockdale St, Braintree, MA 02184-1738
Region: United States > Massachusetts > Braintree
Price Range: RM633 - RM834 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Braintree 2.5*
Number of rooms: 103
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Also Known As:
Extended Stay America Braintree
Braintree Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Boston - Braintree staff and other travellers.
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Questions? Get answers from Extended Stay America - Boston - Braintree staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for rooms on 2nd floor onward so that you are not troubled by people smoking in parking at nights and playing music in their car”
V7091SArahuls, 15 May 2017 | Read review
“If you need a room cleaned everyday this isnt the hotel for you”
DeAnaTayla, 15 Nov 2016 | Read review
“Don't stay here.”
scottsC3849JY, 3 Nov 2016 | Read review
“Rooms in third floor are quiet and cosy”
srini_r71, 29 Mar 2016 | Read review
“The rooms have sound coming from next rooms”
sanghvi5m, 2 Sep 2015 | Read review
5 of 5
ExtendedStay
US$166* /night
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Booking.comUS$180
Hotwire.comUS$166
Expedia.comUS$166
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Prices are for 1 room, 2 adults
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