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This was the third time I've stayed at this location over the past 3 years. Each time it seems like the condition of the hotel has deteriorated.
Check in went fine. The desk staff was pleasant and courteous. My family (4 persons) received a voucher...More
Thank Theresa G
Response from HolidayInnDedham, Front Office Manager at Holiday Inn Boston-Dedham Hotel & Conference CenterResponded 23 June 2016
Dear Valued Guest,
We are truly sorry your recent stay did not meet your expectations. We take this type of feedback very seriously and will address those areas of concern with our housekeeping team.
My room was clean and comfortable. Bed was a bit soft. The staff were gracious in accommodating my (very) late check-out request. A large shopping center featuring a giant Whole Foods market along with other upscale stores is across the street (about a ten-minute walk),...More
The stay at this hotel was a nightmare the time of check in and unfortunately I have to continue my stay here until the 8th, due to the fact that there are no vacancies in other nearby hotels. Hospitality is not what they serve up...More
1 Thank Michelle J
Response from HolidayInnDedham, Front Office Manager at Holiday Inn Boston-Dedham Hotel & Conference CenterResponded 9 June 2016
Dear Valued Guest,
We are truly sorry you had an unpleasant stay with us. Our management team takes this type of feedback very seriously and will address those areas of concern.
I did not enjoy my stay here. Hotel is old and has a stale smell to it. The rooms also smell and are mediocre at best. The staff and managers are NOT friendly i.e. no greeting upon entering the hotel. I am a Travel Consultant...More
1 Thank THx3
Response from HolidayInnDedham, Front Office Supervisor at Holiday Inn Boston-Dedham Hotel & Conference CenterResponded 20 June 2016
To Whom This My Concern,
I find it very disheartening that you had such a horrible experience at our hotel. Our standard is to maintain a happy and clean environment for all of our guests. Your concerns were reported to appropriate management so the problems...More
My husband and I needed a room close to Beth Israel Deaconess Medical Center for a procedure. The Holiday Inn in Dedham was perfect. Because my husband is a Platinum IHG Points Member, we received a room upgrade, which we appreciated so much.