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Heritage House Hotel

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Traveller (151)
Room & Suite (253)
Pool & Beach (45)
Overview
  • Excellent13%
  • Very good26%
  • Average28%
  • Poor17%
  • Terrible16%
Travellers talk about
“tee times”(5 reviews)
“main street”(43 reviews)
“outdoor pool”(27 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
All hotel details
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (521)
Filter reviews
469 results
Traveller rating
67
126
129
71
76
Traveller type
Time of year
LanguageEnglish
More languages
67
126
129
71
76
Show reviews that mention
All reviewstee timesmain streetoutdoor poolcape codcoffee makerroom was clean and comfortablejfk museumrestaurants and shopsmartha's vineyardoff seasonhyannis harborferriesdocksboston
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1 - 5 of 469 reviews
Reviewed 2 days ago

It was disappointing when we got to the hotel room. Felt old and unclean, plus there was a musky odor. Had to leave the window open all night, plus we heard footsteps all night long above us. We were happy to check out.More

Review collected in partnership with this hotel
Thank ek2018423
Response from GeneralManager H, General Manager at Heritage House HotelResponded yesterday

Dear ek2018423, I'm sorry to hear you were disappointed with your stay. Please except my apologizes for the issues you had to endure. If your travels bring you back to Cape Cod please give me a call I would like to make it up to...More

Reviewed 4 days ago

I was expecting this to be a 3-star hotel: nothing fancy, but a clean place to sleep at night. Basic, kept, with no frills. However, (1) It was dirty. The room was dusty and we found hairs in the bed sheets. (2) The room smelled...More

Thank eattraveleat
Reviewed 1 week ago

Good location...close to shops, Train/Bus station etc. on Main St. Hyannis. Plenty of rooms and plenty of parking, an indoor pool and an outdoor pool. Management seems to be doing things to make this hotel better, but, there is a lot more to be done....More

Thank WaltDizzney
Response from Brian B, Front Office Manager at Heritage House HotelResponded 1 week ago

Thank you Walt for your comments - We are in the process of some updates, we recently contracted with OpenCape to deliver high speed fiber based internet service and we are in the middle of a painting and balcony update - Please come back and...More

Reviewed 1 week ago

Stayed here in June and it was just about $100, not a bad price. Our room's window did lack a screen and when I asked for one, they never came to put it in, which I didn't complain about twice but seriously, that tells you...More

Thank BeverlyWriter
Response from Brian B, Front Office Manager at Heritage House HotelResponded 1 week ago

Thank you for your review - I apologize that our staff never replaced your screen, please reach out to me directly if your plans take you back to Hyannis, and allow me the opportunity to make it right!

Reviewed 2 weeks ago

The chain lock on the door was broke. The bathroom smelled like mildew. The clean towels had hair on them. The rooms were not restocked with cups or toliet paper half the time. Actually had to ask for toilet paper.

Review collected in partnership with this hotel
1  Thank justinefalasa
Response from Brian B, Front Office Manager at Heritage House HotelResponded 1 week ago

Thank you Justine for your less than accurate review of your stay - This is retaliatory review and has been reported to Trip Advisor

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Wheelchair Access
Non-Smoking Hotel
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Outdoor pool
Details
Price range
US$111 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$111 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (151)
Room & Suite (253)
Pool & Beach (45)
Dining (34)
Amenities (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Michelle R
1 March 2018|
AnswerShow all 3 answers
Response from Brian B | Property representative |
Good morning, we do have a number of adjoining rooms on our Executive Level. The rooms consist of a King Bed, a sitting area, a oversized chair and a pull out couch.
0
Votes
katyd D
29 April 2017|
AnswerShow all 2 answers
Response from Brian B | Property representative |
We do have a limited number of dog friendly rooms available. These rooms are listed as "Standard Double with Balcony or Patio" and the daily fee is an additional $35 per dog, per night. Please feel free to contact us... More
0
Votes
Michele B
21 July 2016|
AnswerShow all 6 answers
Response from Markus R | Reviewed this property |
Sorry for the late answer. Yes, there was a fridge in our room. But there was no microwave.
0
Votes
Google Translation
Room Tips
"Do not go here STAY AWAY"
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"Ask for a 2nd floor room - the 300s or 400s."
Read review
"we stayed on the 3rd floor and it was very quiet."
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"Expect the basics and enjoy the restaurants on Main Street."
Read review
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