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Heritage House Hotel

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Heritage House Hotel
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453 Reviews from our TripAdvisor Community

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Showing 410: English reviews
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Elizabeth City, North Carolina
Reviewed 4 weeks ago via mobile

First off you get what you pay for! Bought out stay off Groupon. Pretty much the reviews are on point. We stayed on 2/19-2/20. Pros Location Indoor Pool Cons The ice bucket was not emptied prior to previous guest. Yuck! Carpets throughout hotel and room dirty Breakfast had pastries that looked days old, and only coffee available. Will not stay...

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Helpful?
Thank Anthony_Lilly
GeneralManager H, General Manager at Heritage House Hotel, responded to this review

Dear Anthony_Lilly, I would like to apologize for the inconvenience's you had to endure during your stay with us. I want to thank you for your review and I am looking into the issues to make sure this does not happen again. If and when your travels bring you back to the Hyannis area please feel free to contact me...

Reviewed 5 February 2017

The hotel smelled like smoke. Spiders were a normal thing and it was a bit outdated. Overall, it was an OK stay. I can say it was OK because it was near the main street - within walking distance. Again, I wasn't too happy with the hotel itself.

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Helpful?
Thank Mayra R
GeneralManager H, General Manager at Heritage House Hotel, responded to this review

Dear Mayra, Thank you for reviewing your stay with us here at the Heritage House Hotel. Please except our apologies for any inconvenience this may have caused you during your stay. I have mentioned your comments to the management staff and we will take care of these issues promptly. If your travels bring you back to Hyannis Please feel free...

Cambridge, Massachusetts
Reviewed 4 February 2017

Even after confirm our reservation earlier in day w the Mgr, even after being told "sorry you can't hav size bed u want because of ur pup" we agreed to go there. Not until we arrived we were told you can't use the pool or the restaurant & cannot go out to dinner you can't leave ur dog ( which...

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Helpful?
Thank 326Vaca101
GeneralManager H, General Manager at Heritage House Hotel, responded to this review

Dear 326Vaca101, Please except my apologies for the way the situation was handled. I am looking into the issue and I would appreciate it if I could possibly contact you. If you would like to call me at your convenience I would be happy to discuss the proper pet policy. Warmest Regards, Dennis Callahan 508 775 7000

Reviewed 11 January 2017 via mobile

Not a terrible place to rest for a night! I was very nervous to stay here and was pleasantly surprised -- front desk associate was kind and friendly, condition of the hotel was fair. One light funky stain on the bedspread but otherwise the room was okay.

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Helpful?
Thank Shauna B
GeneralManager H, General Manager at Heritage House Hotel, responded to this review

Dear Shauna B, Thank you for taking the time to review your stay with us. I apologize for the issue you encountered during your stay with the bedspread. I am pleased that you found the staff to be kind and friendly and you found the hotel to be a great place to rest. We look forward to seeing you again...

Reviewed 21 December 2016 via mobile

I booked this hotel off of Groupon. I paid for it. Generally when you go in they ask for a credit card to put on file. Not only to this place put it on file but they actually took $100 out of my bank account. For incidentals which of course I did not use. They advertise pastries and coffee for...

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Helpful?
Thank Amy P
Portsmouth, New Hampshire
Reviewed 5 December 2016

Hotel not in good shape, refrigerator full of old food and in general the place is not clean. Better than sleeping in your car but not too much better. Stay in a national chain when you are in the area and know you will have a clean and modern room.

Review collected in partnership with this hotel
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Helpful?
Thank Herb_Lloyd
Brockton, Massachusetts
Reviewed 1 December 2016

We love staying at your Hotel!! I only have one critique that I think would help your business is your dining hours are not inviting and room service would be an added bonus to your hotel. I frequent your hotel for birthdays in November, and February and my wedding anniversary in June on the odd years that I/we do not...

Review collected in partnership with this hotel
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Thank sjsxoxo1
Westhampton, MA
Reviewed 29 November 2016

We decided to go to the Cape at the last minute to enjoy the warm November weather. We were traveling with our 2 dogs, so finding a pet friendly hotel is not always easy. I found an amazing deal on Expedia for $40. a night. It is $35. per pet per night so we paid more for our dogs than...

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Thank katnchr
Lanoka Harbor, New Jersey
Reviewed 18 November 2016

For the price, it was as expected. Disappointed the internet states free breakfast, there was none. We were told the website needed to be updated. There is no direct elevator to the 4th floor. The shower was very narrow and water pressure was minimal. For the price, we conceded to these inconveniences.

Review collected in partnership with this hotel
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Thank tmac5128
Dorchester
Reviewed 16 November 2016

I have stayed at heritage house hotel three times in the last several years and have always been pleased with the room and the service. Food in the restaurant is also very good. I am also a big fan of the indoor pool and hot tub.

Review collected in partnership with this hotel
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Thank katem0414

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Heritage House Hotel is Cape Cod's first Solar Powered Hotel, we are making a constant effort toward greener business practices. We are conveniently located one block from Hyannis Harbor, which is the departure point for the Martha's Vineyard, Nantucket, and Whale Watch Ferries. While at the property explore Main Street Waterfront District, offering antique shops, galleries, kayak and bike rentals, dancing, dinning, and live entertainment. We are located directly across from the Regional Transportation Center and Train- Home of Boston's Cape Cod Flyer. ... more   less 

Additional Information about Heritage House Hotel

Address: 259 Main St, Hyannis, MA 02601-4095
Region: United States > Massachusetts > Cape Cod > Hyannis
Price Range: RM292 - RM908 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage House Hotel 2.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Heritage Hotel Hyannis
Heritage House Hyannis
Heritage House Hotel Hyannis, Cape Cod, MA
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Questions & Answers

Here's what travellers have asked, with answers from Heritage House Hotel staff and other travellers.
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Questions? Get answers from Heritage House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay in the main building, the other two buildings were abandoned looking.”
 of 5 bubbles 0mayrar, 5 Feb 2017 | Read review
“Request a room on an upper floor”
 of 5 bubbles 667vickir, 1 Oct 2016 | Read review
“All guests in our party had equally as wonderful rooms!”
 of 5 bubbles bwtravels2016, 31 Aug 2016 | Read review
“I would go with higher levels if possible.”
 of 5 bubbles 112eileenl, 15 Aug 2016 | Read review
“Request one of the newer buildings away from the street.”
 of 5 bubbles ThePickledPeddler, 2 Aug 2016 | Read review
5 of 5