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Black Swan Inn Berkshires, an Ascend Collection Hotel

Booking.comUS$115*
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#2 of 9 Hotels in Lee
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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451 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Start your review of Black Swan Inn Berkshires, an Ascend Collection Hotel
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Avon, Connecticut
Reviewed today NEW

Friendly, helpful people at the registration desk. Lovely room with all the amenities you could want. Get a room that overlooks the lake if you can, but if you can't, you can still enjoy the spectacular view from the breakfast/common room. And speaking of breakfast...waffles with Nutella, omg! The 5 minute walk to a private beach on the lake will...

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Helpful?
Thank HappyWandererInCT
HOTEL’S FAVOURITE REVIEW
Reviewed 20 February 2017

I was very excited for a little get away for the weekend up to the Berkshires to explore Lenox and also Mass MoCA and everything else this beautiful area has to offer. The hotel exterior looked inviting and the inside was very clean and nicely decorated. Most importantly everyone was accommodating and friendly and it was very nice to have...

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Helpful?
2Thank Janie H
About Hotel's Favourite Review
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Janie, Thank you so very much for your beautifully written, and descriptive, review of the Black Swan Inn. Trip Advisor is a great platform for our departing guests to provide some insight for our prospective guests, and we are very appreciative for each review written. We are so pleased to hear that you had a pleasurable stay, and that you...

Elkhart, Indiana
Reviewed yesterday NEWvia mobile

On a business trip with my husband and we stumbled upon this gem of a hotel. Great rate, rooms and the host and hostess were very outgoing and accommodating. Bring your fishing pole, there's a well stocked lake right out your back door!! Trout!!! They have an Indian restaurant on site.. The Mist. There is also an awesome pizza joint...

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Helpful?
Thank tammya916
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Hello Tammy and Pete! I am so please to hear that you enjoyed your stay with us. Please return this Spring and Summer to help us welcome our new lakeside fire pit. You can make s'mores and kayak at the same time-how fun! Next time, you we exchange some of the trout you catch for a kayak ride. Take care,...

Dracut
Reviewed 3 days ago NEW

Visited the Bershires on April 23rd. I stayed at the Black Swan Inn. The room was very nice, clean and comfortable. I slept great on the king sized bed and really appreciated the many large, comfy pillows. The bathroom was large and clean. Great flat panel television. The hotel was situated on a lake which was really nice as well....

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Helpful?
Thank Robert L
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that you enjoyed your stay. Please return this Spring and Summer to help us welcome the new lakeside fire pit. You can make s'mores and kayak at the same time-how fun! The Berkshires really come alive in the Summer and offer incredible opportunities to enjoy art, concerts and hiking. Have an excellent Spring and...

Boston, Massachusetts
Reviewed 3 days ago NEW

Upon checking in Carrie (guest services) made us feel right at home with recommendation of things to do with our teens we were traveling with. The GM - Donald was so very nice from the moment I got him on the phone to ask about the area. While we were there, he helped us get into the water with our...

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Helpful?
Thank LoveCarLail
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so glad that you enjoyed your stay with us! The Berkshires has so many gifts to experience, so our staff is eager to share with our guests. Please come back this Spring and Summer and help us welcome the new lakeside fire pit. You can make s'mores and kayak at the same time- how fun! I am so...

Clinton, New York
Reviewed 4 days ago NEW

We arrived Friday afternoon and the young man at the front desk was extremely helpful. He gave us tips on good places to eat locally. We went to 2 of them and were very happy with both of them! The room was clean and spacious and, despite the hotel being filled to capacity, it was very quiet at night. We...

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Helpful?
Thank tpugliese
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for your feedback and review. I am always pleased to hear about our guests' experiences. The Berkshires has so many opportunities for entertainment form concerts and museums to hiking and kayaking. Please some back this Spring and Summer to help us welcome our new lakeside fire pit so you can make a s'more and enjoy a...

Reviewed 1 week ago

I purchased a Groupon for this overnight stay just because of the reviews, but the fantastic reviews of this property did not do it justice. The owner, staff, room (oh, my goodness the wonderful king suite), on-site restaurant (MINT) and their owners/staff were all stellar!! I felt like I had taken a vacation to see friends from college...very comfortable and...

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Helpful?
Thank Sherisse B
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Sherisse, I am so pleased to hear that you enjoyed your stay with us. The Berkshires has many incredible opportunities that we love to share with our guests. Please return this Spring and Summer to welcome our new lakeside fire pit.! We look forward to your return, Teisha O.

Boylston, Massachusetts
Reviewed 1 week ago

This hotel is situated on a large lake and offers fabulous views of not only the lake but the surrounding area as well. The Inn is ideal for relaxing on a 2nd floor balcony or down below on the grass. In season, the lake is great for kayaking--July and August are the busiest months. We were very impressed with the...

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Helpful?
Thank Les F
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that you enjoyed your stay with us. Carrie, is indeed a great asset to our front desk team. The Berkshires definitely has incredible opportunities that we love to share with our guests. Please return this Spring and Summer as we welcome our new fire pit. You can make s'mores and kayak at the same...

Reviewed 1 week ago

I stayed at this hotel for three nights. The hotel is very nice and clean and it is located in a very scenic area. The employees are very friendly and welcoming. The front desk manager, Tiesha, was very kind and took the time to explain different things that we could do in the area and where to find a good...

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Helpful?
Thank Khowaja K
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that your enjoyed your stay with us. We love to share the girts that Berkshire County has to offer and even better- when you love them too! Please return this Spring and Summer to welcome our new lakeside fire pit. We look forward to seeing you soon, Teisha O

Reviewed 1 week ago

Our second stay for an overnight getaway. The inn makes for a relaxing stay located on the lake. The rooms are clean, comfortable and pleasantly furnished. The staff is always eager to help and make your stay enjoyable, from the front desk to the buffet breakfast room attendant. Sitting along the lakefront for a morning coffer and paper or reading...

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Helpful?
Thank Scott A
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for your review and feedback. The MINT restaurant is indeed an unique fixture to our hotel and this Spring you can also enjoy our new lakeside fire pit. The Berkshires really comes alive during the Summer as we welcome Tanglewood and Jacob's Pillow as well as all the outdoor hiking and kayaking. We look forward to...

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07/05/2017 08/05/2017
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Near Black Swan Inn Berkshires, an Ascend Collection Hotel

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
Official Description (provided by the hotel)
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. Awake in the morning to enjoy our delicious continental breakfast while taking in a view of the lake. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. ... more   less 

Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel St, Lee, MA 01238-9510
Region: United States > Massachusetts > Berkshires > Lee
Price Range: RM401 - RM1,473 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and other travellers.
12 questions
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Questions? Get answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We preferred a room overlooking the lake.”
tpugliese, 24 Apr 2017 | Read review
“King lake-side suite was very quiet and on the end (#room 248)there is no elevator, but not many stairs.”
sherisseb2016, 18 Apr 2017 | Read review
“Ask for a room on the 2nd floor with a balcony and view of the lake.”
lesandmarsha, 18 Apr 2017 | Read review
“I am sure the lake view rooms are nice, but they are more expensive.”
khowajak, 17 Apr 2017 | Read review
“Definitely request a lakeside room. Whether opening up the curtains to view the lake or sitting on your porch is worth the upgrade.”
N8770XPscotta, 17 Apr 2017 | Read review
5 of 5
Booking.com
US$115* /night
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TripAdvisorUS$115
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Prices are for 1 room, 2 adults
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