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Traveller (215)
Room & Suite (98)
Dining (44)
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Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(35 reviews)
“the blue room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (279)
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LanguageEnglish
242
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All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingdining roomcorner roomdrawing roomfine chinaoutstanding dinnerbeautiful musicspecial hoteldownton abbeytasting menuspectacular experience
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1 - 5 of 279 reviews
Reviewed yesterday

Had the most enjoyable stay last August even if it was just for one night. Should have reviewed our stay earlier and stayed longer. After reading such a negative review by MEL2852, I had to let all know about my Amazing experience at the Blantyre....More

Thank Roadwarrior4089
Reviewed 2 weeks ago via mobile

Do not go here. If you're coming to the Berkshires go to Canton Ranch or the Cranwell... Honestly, go anywhere else. The kitchen sends out horrific meals at a high end price. The bar can't produce a decent beverage, even though they brag about having...More

5  Thank MEL2852
Response from Daniel H, Managing Director at BlantyreResponded 2 days ago

Dear Mlondraville, We are so saddened to read your review and to learn about your experience. Our goal is to give every guest exceptional service. We take all comments very seriously. It is our understanding that you were a guest of ours the day before...More

Reviewed 4 weeks ago via mobile

Went Sunday for lunch as a local after reading the article in the eagles, from the beginning to the end all was perfect Keith gave us a tour of carriage house so beautiful, chef came at the table the signature chicken dish was amazing ,...More

Thank sheaffer2013
Response from Daniel H, Managing Director at BlantyreResponded 3 weeks ago

Dear Shaeffer2013, It was a pleasure to meet you and spend time with you during your visit to Blantyre. We are delighted that you enjoyed your experience. Thank you for your positive comments. We look forward to the pleasure of seeing you again soon at...More

Reviewed 24 February 2018

Blantyre was sublime ...from beginning to end. I was in desperate need of a relaxing getaway and I could not have chosen a better place. First...the staff is gracious, kind and accommodating. The spa...just fantastic...I booked a massage, facial and a body treatment and all...More

5  Thank Katewoodstock
Response from Daniel H, Group Managing Director at BlantyreResponded 1 March 2018

Dear Katewoodstock, It sounds like you had a magical stay at Blantyre. We are so very glad to learn that you had such a memorable visit and you found our colleagues gracious, kind and accommodating. Thank you for sharing your experiences and your kind words...More

Reviewed 15 February 2018

We arrived on a cold winter night after a hard day of travel to an enchanting tudor and amazing staff. We were greeted with champaign and were treated to a marvelous experience thereafter. The Blantyre is warm and inviting, expertly decorated with envious antiques and...More

Thank lbradley842
Response from Daniel H, Group Managing Director at BlantyreResponded 21 February 2018

Good Day LBradley, Thank you for your lovely review of Blantyre. We are pleased to see that you found the property and the team warm and inviting. And, what nice feedback to know that you felt like the guest of honor, and your spa treatment...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Meeting Rooms
Business Centre with Internet Access
Concierge
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
US$871 - US$3,587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$871 - US$3,587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (215)
Room & Suite (98)
Dining (44)
Family and Play Areas (1)
Questions & Answers
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
19 June 2017|
AnswerShow all 4 answers
Response from Kristin B | Reviewed this property |
Definately !
1
Vote
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poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"Loved the Corner room and views"
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"Laurel or corner"
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"Event the lowest priced room is a good room at Blantyre.."
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"our Suite was in the Carriage House and had two bathrooms which we loved!!"
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