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Traveller (215)
Room & Suite (90)
Dining (43)
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Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(35 reviews)
“the blue room”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (276)
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240
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9
3
3
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LanguageEnglish
240
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9
3
3
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All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingdining roomcorner roomdrawing roomfine chinaoutstanding dinnerbeautiful musicspecial hoteldownton abbeytasting menuspectacular experience
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1 - 5 of 276 reviews
Reviewed 24 February 2018

Blantyre was sublime ...from beginning to end. I was in desperate need of a relaxing getaway and I could not have chosen a better place. First...the staff is gracious, kind and accommodating. The spa...just fantastic...I booked a massage, facial and a body treatment and all...More

5  Thank Katewoodstock
Response from Daniel H, Group Managing Director at BlantyreResponded 1 March 2018

Dear Katewoodstock, It sounds like you had a magical stay at Blantyre. We are so very glad to learn that you had such a memorable visit and you found our colleagues gracious, kind and accommodating. Thank you for sharing your experiences and your kind words...More

Reviewed 15 February 2018

We arrived on a cold winter night after a hard day of travel to an enchanting tudor and amazing staff. We were greeted with champaign and were treated to a marvelous experience thereafter. The Blantyre is warm and inviting, expertly decorated with envious antiques and...More

Thank lbradley842
Response from Daniel H, Group Managing Director at BlantyreResponded 21 February 2018

Good Day LBradley, Thank you for your lovely review of Blantyre. We are pleased to see that you found the property and the team warm and inviting. And, what nice feedback to know that you felt like the guest of honor, and your spa treatment...More

Reviewed 7 February 2018

We stayed in the Ribbon room for three nights in October (our fourth stay), and although I love this old mansion, she's in dire need of attention. The bed could have been a character in a haunted movie, and the finishes, well, let's just say...More

2  Thank rkr727
Response from Daniel H, Group Managing Director at BlantyreResponded 13 February 2018

Dear rkr727, We appreciate your kind comments about Blantyre, its charm and fine service. You are correct that the property is under new ownership and management. You’ll be pleased to know that we are undergoing a multimillion renovation. (We will be closed in March, reopening...More

Reviewed 5 February 2018

Great and romantic place as always. Food was good but has been better in the past. Mattresses need updating. Hotel needs to have more activities. Coffee should be provided in room or in hallway or lobby early in morning. Exercise room should be opened early.More

Review collected in partnership with Relais & Chateaux
Thank strain1975
Response from Daniel H, Group Managing Director at BlantyreResponded 13 February 2018

Dear Strain1975, Thank you for your time and review. We are delighted that you enjoy the romance and beauty of Blantyre. We are taking steps to reimagine this wonderful historic property while maintaining the historic charm. We appreciate your good suggestions, and you will be...More

Reviewed 30 December 2017

Great stay with my 12 yo daughter. Unparalleled personable service, absolutely charming, Old world authentic atmosphere! Attention to detail, professionalism and warmth of Annabel and her staff is incredible! Please try to keep it the way it was!More

Review collected in partnership with Relais & Chateaux
Thank Irina P
Response from Daniel H, Group Managing Director at BlantyreResponded 4 January 2018

Dear Irina, Thank you for your wonderful review. We are delighted to learn that you and your 12 year old daughter enjoyed your experience at Blantyre. We appreciate your feedback and hope you can make your stay with us a family tradition. Warm regards, Daniel...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Business Centre with Internet Access
Concierge
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
US$663 - US$2,633 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$663 - US$2,633 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
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Traveller (215)
Room & Suite (90)
Dining (43)
Family and Play Areas (1)
Questions & Answers
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
19 June 2017|
AnswerShow all 4 answers
Response from tom17cd | Reviewed this property |
Absolutely
1
Vote
poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"Loved the Corner room and views"
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"Laurel or corner"
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"Event the lowest priced room is a good room at Blantyre.."
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"our Suite was in the Carriage House and had two bathrooms which we loved!!"
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