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Traveller (215)
Room & Suite (90)
Dining (43)
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Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(35 reviews)
“the blue room”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (277)
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241
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All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingdining roomcorner roomdrawing roomfine chinaoutstanding dinnerbeautiful musicspecial hoteldownton abbeytasting menuspectacular experience
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91 - 95 of 277 reviews
Reviewed 28 February 2016

Am sorry for the staff who must work here. An unmitigated disaster. When even the bathroom doesn't work You know you are in for a terrible experience One thing you can be sure of though An obscene billMore

28  Thank Frederick Z
Response from ChristineCFraser, Manager at BlantyreResponded 28 February 2016

Dear Frederick Z, We are sorry that you were not able to enjoy your one night stay. Blantyre is a labor of love for the entire staff, so we are disappointed by your review and wish you well. Sincerely, Christine Fraser Director of Lodging &...More

Reviewed 8 February 2016

Have you ever dreamed of going to a some long lost rich great uncle's country estate? That's exactly how I felt when I drove through the entrance gates of Blantrye. The grounds are expansive, dotted with open fields, wooded hiking trails, tennis courts turned into...More

1  Thank mdkdp
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 21 February 2016

Dear mdkdp, Thank you for taking the time to share your Blantyre experience. We strive each day to exceed our guest’s expectations and enjoy creating wonderful memories and experiences so it is incredibly rewarding to hear you enjoyed your stay with us. It was our...More

Reviewed 6 February 2016

Have stayed at Blantyre many times over a 15 year period. Each year things deteriorate, but ever so slightly. Most of the rooms could use some updating. Not as far as the decor, English shabby chic, but the carpeting is getting worn and walls need...More

4  Thank RosebudNyc
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 11 February 2016

Dear RosebudNyc, Thank you for taking the time to write such a nice review. We are so grateful for your continued loyalty and support of Blantyre. It is such an honor for our staff to welcome our return guests back to Blantyre year after year...More

Reviewed 2 February 2016

A step back in time to where gracious hospitality is expressed through communication, environment, and fine dining. Every room exudes beauty and care. From the artistically arranged fresh flowers, to the gorgeous fabrics and fine furnishings, to the linens in the guest rooms there is...More

Thank wbgt
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 11 February 2016

Dear wbgt, Thank you for your incredibly kind review. We are so lucky to have such wonderful guests who are able to truly enjoy the beauty and hospitality of our unique property. We often find our guests taking a step back in time, enjoying our...More

Reviewed 18 January 2016 via mobile

My husband and I had a lovely stay at the Blantyre. It was definitely one of the most relaxing weekends we have had in a long time. The staff are wonderful and extremely attentive. The grounds were beautiful, especially when covered in snow, and we...More

1  Thank Sunsetbeach123
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 4 February 2016

Dear Sunsetbeach123, Thank you for your taking the time to write such a kind review. We love hearing that there was actually SNOW on the ground here in the Berkshires this winter, we were afraid it may have been just a dream! The Potting Shed...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Business Centre with Internet Access
Concierge
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
US$663 - US$2,567 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$663 - US$2,567 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
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Traveller (215)
Room & Suite (90)
Dining (43)
Family and Play Areas (1)
Questions & Answers
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
19 June 2017|
AnswerShow all 4 answers
Response from tom17cd | Reviewed this property |
Absolutely
1
Vote
poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"Loved the Corner room and views"
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"Laurel or corner"
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"Event the lowest priced room is a good room at Blantyre.."
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"our Suite was in the Carriage House and had two bathrooms which we loved!!"
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