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    Howard Johnson Express Inn - Lenox

    462 Pittsfield Rd, Lenox, MA 01240-2902
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE US$15
    US$80
    US$65
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    US$65
    Traveller (6)
    Room & Suite (27)
    Dining (2)
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    Overview

    • Excellent19%
    • Very good31%
    • Average27%
    • Poor12%
    • Terrible8%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Room Service
    2 Star Hotel
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    Rooms
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (351)
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    21 - 25 of 351 reviews

    Reviewed 29 September 2016

    Room was not cleaned well and poorly maintained. Updates needed, VERY poor housekeeping. No coffee left in room. plus side: Bed was comfortable. bthrm smelled.

    Review collected in partnership with Howard Johnson
    Thank Dennis M
    Reviewed 26 September 2016 via mobile

    We stayed at this property during the Tanglewood season for the second year but never again. Although we received a fair rate.....for the area and season, we will not stay there again.....regardless of the price. The main reason for this is the extremely rude treatment...More

    1  Thank bcqajbk
    Reviewed 25 September 2016

    This is the grossest hotel I have ever stayed in. There was hair all over the room, mold in the bathroom and dirty, hole filled linens. When we brought these concerns up, we were greeted with rudeness and eye rolling. He stated "I've never had...More

    Thank njasch
    Reviewed 16 September 2016

    This was my second stay at this hotel. On this visit, I found my room NOT as well maintained. One of the bedside lamps did not work. Neither did the alarm clock. It didn’t even show the time. The desk had several nicks. It was...More

    2  Thank Maurene_K
    Reviewed 14 September 2016

    Nice motel. Friendly staff. Clean room with fridge, microwave, coffee pot, free wifi, overstuffed chair and flatscreen TV. Overall, a good stay.

    Review collected in partnership with Howard Johnson
    Thank Joyce S
    Yankee Inn
    525 reviews
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    Hampton Terrace Bed and Breakfast Inn
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Breakfast included
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Room Service
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    Details
    • Price range
    • US$60 - US$243 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    Photos
    Traveller (6)
    Room & Suite (27)
    Dining (2)
    Pool & Beach (2)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Vincent L
    After a night in your hotel September 11 and reserved two rooms for 2 couples through booking, it was our surprise to see that you have taken from our credit card 2 times the price one of the two rooms. And to date, you have not responded to our emails sent through the website booking to know how you think solving this problem. I am willing to give you even the benefit of the doubt before we think you are dishonest leaders. So I expect a response to the email you received from us.
    23 September 2016|
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    tripster716
    I just wanted to let you know that writing the review was not a "perk" of any kind. I thought people should know your tub doesn't have hot water! Check the reservations, you will see we checked and and had to leave maybe a half hour later. So maybe before you write something "unfair" as you would say you should check your facts!
    29 December 2015|
    Answer
    Response from jsattley@gmail.com | Reviewed this property |
    I am shocked and dismayed by the undiplomatic (to say the least) response in broken English to a potentially valued client, and will try to get an explanation from the HJ manager when I stay there once again this summer.
    0
    Votes
    Kevinmat
    After one year of stay how come you remembered that you had problem during your stay. Even problem you mentioned look like you are getting perk from some one to write bad review.
    21 December 2015|
    Answer Show all 6 answers
    Response from tripster716 | Reviewed this property |
    I think he was referring to my review thinking I was paid to write a bad review but I only write actual facts. We checked in, started up the jacuzzi, got in, and it was cold. So I had my husband go to the office to see if... More
    0
    Votes
    Room Tips
    "Smell it first!"
    Read review
    "All ok. Set back from Pittsfield Rd enough so no traffic noise."
    Read review
    "Seniors should ask for a ground floor room when reserving. It's a hike to reach the second floor rooms."
    Read review
    "I have no complaints & the price was right."
    Read review