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Extended Stay America - Boston - Marlborough

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82 Reviews from our TripAdvisor Community

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Showing 81: English reviews
York, Pennsylvania
Reviewed 22 April 2015

We recently stayed at this property while my son participated in a Hockey Tournament at a nearby Arena. The accommodations were perfect and met our needs well. The room was comfortable, clean and quiet. Shout out to Joanna! Her hospitality and customer service were first class!

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Helpful?
Thank Sandy H
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

I would like to personally thank you for taking time out to write such wonderful comments about your experience at our Boston – Marlborough location. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours on the service received from our staff....

Foxboro, Massachusetts
Reviewed 20 April 2015

They need to get better cleaning people to start with. I'm just going to basically repeat all of the other poor review complaints. Room was dusty, Having to ask for dishes and kitchen supplies. The yellow tint in the water is awful. The once a week cleaning is bad enough. But when they clean. They don't clean. All that gets...

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Helpful?
Thank Robert M
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to make us aware of your experience at our Extended Stay America Boston – Marlborough location. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our front office staff. Given this commitment, it was with great concern that I...

MASS
Reviewed 25 March 2015

Went for a visit with a friend coming home from Florida...was looking forward to a relaxing, spacious room with a kitchen area. The room itself was not bad...the problem came from loud noise above us in the middle of the night. We thought there may have been workers or some kind of construction going on.. ...went on most of the...

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Thank LeonaMass
Cleveland, Ohio
Reviewed 21 March 2015

Found this hotel to be very dirty also discovered they do not clean your room daily only once per week if they have someone available other wise it cost you extra if you want it more often that includes emptying the garbage and clean towels. if you want clean towels you have to take your dirty ones to the front...

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Helpful?
Thank Walter824
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mentioned. I apologize our housekeeping services did not meet your expectations. Our goal is to...

Marlboro, New Jersey
Reviewed 15 February 2015

I just wanted to take the time to write a review for this Hotel and say Thank You to a very Friendly and very Professional front desk clerk, her name is Christine. She made our stay the best it could have been!! She answered all our questions for us, provided the dishes we requested for our room gave us the...

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Helpful?
Thank Steve D
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours....

Reviewed 14 February 2015

Hello there. I have been and a guest of Extended Stay America in Marlborough, Massachusetts for several years. I am not posting this review to talk about this hotel itself, but rather to commend one employee in particular, who I honestly feel is truly deserving of recognition for her service. This wonderful lady's name is Christine and she runs the...

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Helpful?
Thank Huck T
Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

Huck - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such...

Denville, United States
Reviewed 10 February 2015

Smokers would love this hotel. It reeks. Toilet tank runs incessantly. Heat is inconsistent. If you are training for discomfort, this is the hotel for you. Better off to close, renovate and start over.

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Helpful?
Thank Dennis S
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention and apologize that we did not meet your expectations. Our goal is to ensure...

Marlborough
Reviewed 14 January 2015

Review collected in partnership with Easytobook.com
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1Thank jana501
Aiken, South Carolina
Reviewed 28 December 2014

We stayed at this hotel one night after a 15-hour day on the road. It went from bad to worse. The outside area seemed fine; it is in a "business" type area which I usually like because it is normally quieter. The room had obviously not been cleaned (or used) recently; there was a roach in the tub, the drawers...

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1Thank k9rocko
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to provide feedback about your experience. We are very disappointed to hear about the condition of your room and that you did not feel safe. We take our guests' safety very seriously. We will work with our staff to make sure we are maintaining a safe environment for all of our guests. We will...

Boston, Massachusetts
Reviewed 19 November 2014

This is not a hotel. It is more like a halfway house. There are sketchy people roaming the hallways and lobby. There's one person at the front desk. I stayed in my room for 10 mins. before leaving. There was a weird brown stain on my sheets. The room had a weird smell. The closet door wouldn't close and went...

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Thank nadiaboston

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Boston - Marlborough

Address: 19 Northboro Rd. East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
Region: United States > Massachusetts > Marlborough
Price Range: RM489 - RM612 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Marlborough 2.5*
Number of rooms: 135
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Also Known As:
Homestead Studio Suites Boston - Marlborough Hotel Marlborough
Homestead Marlborough
Homestead Studio Suites Marlborough
Homestead Suites Marlborough
Marlborough Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Boston - Marlborough staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not stay here stay away from this hotel management there sucks”
abbikistner27, 14 Apr 2017 | Read review
“We were far from the elevators and on the third floor, no issues.”
stephaniegK3977CJ, 26 Oct 2016 | Read review
“Large property so near an exit or elevator if that is important to you.”
2xDeal, 1 Oct 2015 | Read review
“I would stay away from room next to the stairwells”
AmyF1965, 29 Jul 2015 | Read review
“I traveled with my handicapped son and the rooms amenities were great for him with his current disability.”
887miaa, 28 May 2015 | Read review
5 of 5