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BEST WESTERN Royal Plaza Hotel & Trade Center

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BEST WESTERN Royal Plaza Hotel & Trade Center
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650 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Royal Plaza Hotel & Trade Center
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Showing 638: English reviews
Los Angeles, California
Reviewed 25 April 2016

Want to give a shout out to your restaurants hostess and waitress. Thank you to Sandra and Ayaan for helping us with great service even in between the craziness of a huge event with more then the hotel was prepared for. Probably should have brought on more staff for a few nights. Thanks again.

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Helpful?
Thank travelinghandstand
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for sharing your great experience with our restaurant team, especially Sandra and Ayaan. They go above and beyond to ensure everyone enjoys an event. Rick Skinner General Manager

Hermosa Beach, United States
Reviewed 21 April 2016

Hotel needs to be cleaned up. Hotel is run down, unclean hallways, worn out bed linens and overall not a pleasant place to stay. Will be looking for alternative hotel for my next trip in. Its a shame as its the host hotel for the NEAC Trade show and very convenient.

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Helpful?
Thank Cynthia K
Reviewed 21 April 2016 via mobile

Debi Webb and her staff make sure to make each & every guest feel welcome. Always friendly,professional & accommodating no matter how busy!! Shrimp cocktail and a glass of Hidden Crush chardonnay... A perfect way to unwind after a long day at the show. Thank you for making us feel at home away from home!

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Helpful?
1Thank Sharon W
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m pleased to hear you had such a wonderful time with us during the NEAC show! Debi and her team are exceptional in everything they do. I’m proud that we can be your home away from home. Rick Skinner General Manager

Vestal, United States
Reviewed 21 April 2016

I stay here for 6 nights several times a year. My room is modern and very clean. The staff at the front desk always meets my needs with a smile. The breakfast is excellent and servers go out of their way in preparing my meal.

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Helpful?
Thank Raymond L
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

It is always nice to hear from a frequent guest. Thank you for sharing your positive thoughts with us. I’m glad to hear that you always enjoy your time at the Royal Plaza. Rick Skinner General Manager

Reviewed 19 April 2016

This is the 15th year that I've attended a Conference at Best Western Royal Plaza Hotel. Clean rooms, very friendly and welcoming staff and great breakfast. Comfortable beds, Check in/out was easy and efficient. All staff were attentive, friendly and eager to help. Easy access from the highway. I've recommended the Best Western to friends. Will definitely visit again.

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Helpful?
Thank paullR1177AO
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m pleased to hear that after so many years visiting us, we still earn your high accolades and recommendations. Thank you for continuing to stay with us, we look forward to seeing you again next year. Rick Skinner General Manager

Marlborough, Massachusetts
Reviewed 19 April 2016

My truck broke down, BW came to the shop and got me and took me back. Morning buffet was wonderful. Staff was friendly and happy. Ayann in Zachary's was helpful and friendly. Room was fine, clean and ready to go. Will stay here whenever I break down in this part of Mass.

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Helpful?
1Thank nihiljohn
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

If you happen to make a habit of breaking down in our area, we are always happy to host you. I feel that stories of people helping people like this are becoming farther and further in between. Thank you for sharing the hospitality of our staff and the lengths they went to in order to help you out. Rick Skinner...

Pittsburgh, United States
Reviewed 19 April 2016

This hotel needs a serious update with it's decor. I thought I was stepping into the 90s when I entered the room and looked at the bedspread. Despite its shabby appearance, the room was very clean. The hotel staff were always very friendly and helpful as well. I stayed for a conference and found the accommodations acceptable. The hotel is...

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Helpful?
Thank Jessica G
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We do have a number of updated rooms available to book. They care called Deluxe Rooms and feature new bedding, décor and other fixtures that may be more to your likely. I’m glad to hear that you enjoyed your stay with us, enjoyed the hospitality of our staff and the cleanliness of our rooms. If you do visit again, please...

Rochester
Reviewed 19 April 2016

Check in was not as friendly as most hotel. Had to stand there several minutes before being acknowledged by 2 guest services reps. The rep talked so fast I could barely understand him, like he couldn't be bothered. No frig in room, Tiny beds with old bedspreads. Bathroom was clean and decent, but the door looked like it was from...

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Helpful?
Thank Scarlettbella
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am sorry that you did not enjoy your time with us. We receive many accolades for the quality of our staff, service and outstanding cleanliness. I am a little stunned to hear that you had the experience you did as it is so far outside of our ordinary. I hope you’ll return and give our hotel another chance. Rick...

West Haven, Connecticut
Reviewed 16 April 2016

Very comfy and luxurious enough. The room on the 6th floor was so nice and peaceful. The only thing is that if I worked there as a cleaning staff, the tub would be without stains and the toilet showed signs of stopping to work. But they are fixable. No other complaints. Everything else was very positive.

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Helpful?
1Thank saaras822
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! I am so glad your room was peaceful, and you enjoyed your stay. I’m sorry to hear you found the cleanliness of your tub lacking and had issues with the toilet. If you run into any issues with your room in the future, please let our front desk know so we may remedy the...

Marlborough, United States
Reviewed 15 April 2016

Hotel staff doesn't care! Room were not clean and anyone can charge a bill to your Hotel Room. Staff did not care, when a problem arose they did not do anything to solve the problem. Not a first rate hotel.

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Helpful?
Thank Theresa R
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am sorry you had such a poor experience at our hotel. This is not consistent with our standard of service or cleanliness. I would like to discuss your previous stay with you. Please reach out to the hotel so we can attempt to make this right. Rick Skinner General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Rd W, Marlborough, MA 01752-1840
Region: United States > Massachusetts > Marlborough
Price Range: RM462 - RM787 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
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Also Known As:
Best Western Royal Plaza Hotel & Trade Marlborough
Best Western Royal Plaza Hotel And Trade Center
Marlborough Best Western
Best Western Marlborough
Hotel Style:
#3 Business Hotel in Marlborough
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Royal Plaza Hotel & Trade Center staff and other travellers.
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Questions? Get answers from BEST WESTERN Royal Plaza Hotel & Trade Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Didn't spend the night”
 of 5 bubbles jal454, 17 Nov 2016 | Read review
“Not all rooms are equipped the same. Be sure to check on the items you feel are important.”
 of 5 bubbles O4896VElarrys, 9 Oct 2016 | Read review
“the higher floors are quiter”
 of 5 bubbles mikelO3599BY, 30 Sep 2016 | Read review
“our room was at end of corridor and the hallways on floor 5 were very hot”
 of 5 bubbles broadchannel8, 21 Jul 2016 | Read review
“Make sure your cell carrier services this particular area if that is of importance to you.”
 of 5 bubbles HappyTraveler016, 17 Jul 2016 | Read review
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