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BEST WESTERN Royal Plaza Hotel & Trade Center

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BEST WESTERN Royal Plaza Hotel & Trade Center
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656 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Royal Plaza Hotel & Trade Center
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Showing 644: English reviews
Ethel, Canada
Reviewed 20 May 2016

Excellent place to stay. Freindly helpful staff. Very good restaurant and breakfast bar. Power outage in the morning, but no problem as the standby generator kicked in immediately to supply minimum power for washrooms, ahllway lighting and elevators! Only complaint is it was hard to find in the dark! Could use better signeage and directions.GPS stopped you at main street,...

Review collected in partnership with Best Western
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Helpful?
Thank Mark H
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review! I’m sorry to hear there was a power outage during your stay, but thankful it was taken care of with the efficiency we are known for. I appreciate your feedback in regards to our signage at night. We will take your suggestions into consideration. Rick Skinner General Manager

Bloomfield, New Jersey
Reviewed 20 May 2016

I have stayed at a number of BW hotels in the USA in the past month or so. I have given them ratings of at least very good. This one did not get that rating for only one reason. The hotel itself is nicely appointed, the lobby is attractive and the room decor and comfort was nice. However, the staff...

Review collected in partnership with Best Western
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Helpful?
Thank John I
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review. I am sorry you found soap scum in the bathtub of your room. This is not typical of our quality of cleanliness. Next time, if you experience something like this during your stay, please let us know before checkout. We are more than happy to attempt to remedy the situation while you are here. I...

Toledo, Ohio
Reviewed 20 May 2016

The rooms were clean and comfortable without the extra amenities. An extra fee per night was required if a refrigerator/microwave combo was desired. There is a small pool and workout room, no Jacuzzi. Complimentary free breakfast was well supplied.

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Helpful?
Thank djcar1021
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review! We do charge an extra fee for in-room refrigerators and microwaves, but we have many other free amenities, including complimentary breakfast, as you noted, and free wifi. I am glad you enjoyed your stay with us while you attended your True Colors training, and I hope you will stay with us again the next time...

Webster, United States
Reviewed 10 May 2016

I thought the overall stay itself was enjoyable, but the older woman working at the front desk was extremely rude. She was rude when I asked for a receipt for the hotel stay, as I needed to turn it in for reimbursement. She lacked people skills, which I feel is extremely necessary in a hotel service. Other than that, the...

Review collected in partnership with Best Western
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Helpful?
Thank Angela Z
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am sorry to hear you had an unfortunate experience at our front desk. This is not the level of service and courtesy for which we are known. I am thankful you enjoyed the remainder of your stay. Please stay with us again the next time you are in Marlborough so we may have another chance to exceed your expectations....

Reviewed 27 April 2016

Our jobs connect us with companies that hold a lot of meetings at this hotel, so convenience is a huge consideration when booking accommodations. The meeting room was not properly cleaned from first day to second. Sleeping room had an odd musty smell and overlooked the trash dumpster and delivery area, where workers shouted to one another in early morning....

Review collected in partnership with Best Western
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Helpful?
Thank Inkerdoodler
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am sorry to hear we did not exceed your expectations during your business meeting at our hotel. We have upgraded rooms which may be more to your liking. I’m glad you enjoyed our complimentary breakfast and found our service to be exceptional. I hope you will give us another chance to impress you for your next business meeting or...

Northampton, Massachusetts
Reviewed 26 April 2016

Responsive and friendly staff. Jeff in the dining room is the most amazing server ever. Fun bar atmosphere and good conference facilities. Room was only given 3 stars because, though clean, they really need to update their linens especially bedspreads.

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Helpful?
Thank Bonnie082
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m glad that our staff, especially Jeff, made a great impression with you and helped to provide you with a great stay. We have a number of upgraded rooms at our hotel that may be more to your liking. They can be booked as deluxe rooms. Rick Skinner General Manager

Los Angeles, California
Reviewed 25 April 2016

Want to give a shout out to your restaurants hostess and waitress. Thank you to Sandra and Ayaan for helping us with great service even in between the craziness of a huge event with more then the hotel was prepared for. Probably should have brought on more staff for a few nights. Thanks again.

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Helpful?
Thank travelinghandstand
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for sharing your great experience with our restaurant team, especially Sandra and Ayaan. They go above and beyond to ensure everyone enjoys an event. Rick Skinner General Manager

Hermosa Beach, United States
Reviewed 21 April 2016

Hotel needs to be cleaned up. Hotel is run down, unclean hallways, worn out bed linens and overall not a pleasant place to stay. Will be looking for alternative hotel for my next trip in. Its a shame as its the host hotel for the NEAC Trade show and very convenient.

Review collected in partnership with Best Western
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Helpful?
Thank Cynthia K
Reviewed 21 April 2016 via mobile

Debi Webb and her staff make sure to make each & every guest feel welcome. Always friendly,professional & accommodating no matter how busy!! Shrimp cocktail and a glass of Hidden Crush chardonnay... A perfect way to unwind after a long day at the show. Thank you for making us feel at home away from home!

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Helpful?
1Thank Sharon W
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m pleased to hear you had such a wonderful time with us during the NEAC show! Debi and her team are exceptional in everything they do. I’m proud that we can be your home away from home. Rick Skinner General Manager

Vestal, United States
Reviewed 21 April 2016

I stay here for 6 nights several times a year. My room is modern and very clean. The staff at the front desk always meets my needs with a smile. The breakfast is excellent and servers go out of their way in preparing my meal.

Review collected in partnership with Best Western
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Helpful?
Thank Raymond L
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

It is always nice to hear from a frequent guest. Thank you for sharing your positive thoughts with us. I’m glad to hear that you always enjoy your time at the Royal Plaza. Rick Skinner General Manager

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Rd W, Marlborough, MA 01752-1840
Region: United States > Massachusetts > Marlborough
Price Range: RM486 - RM821 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
Reservation Options:
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Also Known As:
Best Western Royal Plaza Hotel And Trade Center
Best Western Royal Plaza Hotel & Trade Marlborough
Marlborough Best Western
Best Western Marlborough
Hotel Style:
#3 Business Hotel in Marlborough
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Royal Plaza Hotel & Trade Center staff and other travellers.
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Questions? Get answers from BEST WESTERN Royal Plaza Hotel & Trade Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Didn't spend the night”
 of 5 bubbles jal454, 17 Nov 2016 | Read review
“Not all rooms are equipped the same. Be sure to check on the items you feel are important.”
 of 5 bubbles O4896VElarrys, 9 Oct 2016 | Read review
“the higher floors are quiter”
 of 5 bubbles mikelO3599BY, 30 Sep 2016 | Read review
“our room was at end of corridor and the hallways on floor 5 were very hot”
 of 5 bubbles broadchannel8, 21 Jul 2016 | Read review
“Make sure your cell carrier services this particular area if that is of importance to you.”
 of 5 bubbles HappyTraveler016, 17 Jul 2016 | Read review
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