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Hotel Indigo Boston - Newton Riverside

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Hotel Indigo Boston - Newton Riverside
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698 Reviews from our TripAdvisor Community

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Showing 670: English reviews
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Boston, Massachusetts
Reviewed 2 days ago NEWvia mobile

My wife and I stayed at Hotel Indigo and we were pleasantly surprised by the modern hotel feel and incredible, yet pricey, restaurant. The front desk was kind enough to give us vouchers for breakfast at the restaurant, which was lovely. Some reviews spoke of small rooms. We found our room to be very comfortable. One review spoke of a...

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Helpful?
1Thank RJB284
Michigan
Reviewed 2 weeks ago

We stayed here for a family event for two nights in a standard room with two full size beds. There are plusses and minuses to the hotel but overall we would come back, especially in the summer when the outdoor pool deck will be open. First, this is part of the Holiday Inn IHC chain, so you get points for...

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Helpful?
1Thank Courthouse
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Courthouse: Thank you for your very thorough and thoughtful review. The Trip Advisor customer will certainly find your comments helpful. It is great to read that you found many benefits/positives about our property and your stay experience. We hope to have you come and visit us again when you travel to the Boston Area. Sincerely,

Connecticut
Reviewed 3 weeks ago via mobile

Overall very nice impression. The hotel is impressively clean. Front desk and restaurant staff were very good. My quibble is the volume of the music in the restaurant/bar. There was a speaker directly overhead and I very quickly felt the need to escape. There was no dance floor that I noticed so I don't understand why the music was so...

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Helpful?
Thank Sonja S
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Sonja S: Thank you for taking the time to share your recent stay experience with your fellow Trip Advisor Travelers. Trip Advisor is a trusted site for candid real guest feedback. The Hotel Indigo Newton team appreciates your comments in suggestions. We understand that the music volume in the restaurant did not enhance your experience. Your comments have been...

Los Angeles, California
Reviewed 3 weeks ago

I stayed here last week and let me tell you it was a great stay , the hotel is clean and the lobby music is great the front desk Dee is super A M A Z I N G she embodied every thing I want when I check in to a hotel super friendly , very knowledgable about the area...

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Helpful?
Thank MrAb812
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Mr. AB812: Thank you for sharing your recent stay experience with your fellow Trip Advisor Travelers. You comments and suggestions will certainly prove informative to other travelers. Thank you for sharing compliments on how Dee and William made a positive difference in your stay experience. Both Dee and William are assets to your Indigo and they embody the "Inspiring...

Housatonic, Massachusetts
Reviewed 4 weeks ago via mobile

The hotel is fine but nothing special. It was very clean. The service desk personnel were quite friendly. Very convenient to public transportation. No complaints there. But don't go expecting breakfast. We placed our order then waited 1/2 hour before waitress said it would be another 20-30 minutes before getting our food. Unacceptable.

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Helpful?
Thank Ethel K
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Ethel K: Thank you for sharing your recent stay experience with your fellow Trip Advisor travelers. Trip Advisor is a trusted site for real time customer reviews and recommendations. I am sorry to hear that your experience and breakfasts was a true sour note during your stay with us. Your comments have been share with the restaurant management team...

New York City, New York
Reviewed 14 February 2017 via mobile

I stayed at this hotel a few times now and am so happy here. The beds are amazing, I melt into it like warm butter on hot toast. The restaurant in the hotel has the BEST burger I've ever eaten! Desk reception is awesome, breakfast fantastic. The only downside is the gym, it's a bit weak for a fitness nut...

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Helpful?
2Thank KPex
Management response:

Dear KPex, Thank you for your review of the Hotel Indigo Newton at Riverside. We are delighted to read that you have stayed with us a few times now.Our beds are very comfortable and and our restaurant does serve some very good burgers. I am sorry to read that our fitness room did not meet your needs, It is equipped...

Boston, Massachusetts
Reviewed 7 February 2017

One of our consultants is staying here - she's 5'6" and her knees are 4 inches from the wall when sitting on the toilet. Have to close the door to get to the sink. Classy! I'm surprised they didn't try to fit the bed in there, too!

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Helpful?
Thank wildeliver
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Wildeliver: Thank you for taking the time to share your comments with your fellow Trip Advisor Travelers. Trip Advisor is a trusted site for candid actual guest experiences. I am sorry that your client that stayed at our property found the bathroom facility in her guestroom less than adequate. although are guestrooms and bathrooms are smaller than the average...

Green Bay, Wisconsin
Reviewed 4 February 2017 via mobile

I recently returned from a stay at Hotel Indigo in Boston. In trying to determine where to stay, I read several reviews. While Hotel Indigo had favorable scores the comments were a little off-putting and I had a difficult time deciding. Luckily, I chose Hotel Indigo. The room was quite comfortable and I loved the Aveda products. Every staff person...

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Helpful?
1Thank Babete
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Babete: Thank you for choosing our Hotel Indigo and for sharing your stay experience with your fellow Trip Advisor Travelers. We appreciate you time and consideration. The team will be excited to read your comments. It is great that you enjoyed what our boutique hotel has to offer. Our Hotel Indigo is not a typical hotel by design and...

Reviewed 2 February 2017 via mobile

My company puts us here every time we are in Boston. This time has been no better than any other. The last time I was here, I had ants in my room and had to be moved. This time, upon check in, there is was shampoo in the room and some creepy piece of dirty plastic in the corner of...

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Helpful?
1Thank Kellyann D
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Kellyann D: Thank you for sharing your dissatisfaction with your present stay at the hotel. We are very concerned about your satisfaction. The issues with housekeeping in your room are completely unacceptable to happen to any guest. Your comments have been shared with the management team for immediate action. The hotel did experience an issue with hot water this...

Maryland, United States
Reviewed 19 January 2017

Stayed at the Indigo a few times when in the the area on business. Not my first choice, but my colleague likes it due to the proximity to our client. I find the rooms to be a bit too small and furnished a bit on the frugal side. The bathrooms are too small too, with little room to "sit", and...

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Helpful?
Thank Randy M
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Guest, Thank you for sharing your recent stay experience with your fellow Trip Advisor Travelers. Millions of people rely on guest reviews on this site for honest, customer driven feedback. As the manager of the Hotel Indigo Newton, I appreciate you comments and concerns. It is wonderful to read that you enjoy our Bokx 109 American Prime Restaurant. It...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare. ... more   less 

Additional Information about Hotel Indigo Boston - Newton Riverside

Address: 399 Grove Street, Newton, MA 02462
Region: United States > Massachusetts > Newton
Price Range: RM536 - RM1,404 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Boston - Newton Riverside 3.5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Hotel Indigo Newton
Hotel Indigo Boston
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo Boston - Newton Riverside staff and other travellers.
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Questions? Get answers from Hotel Indigo Boston - Newton Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request an odd numbered room, which is on the west side of the hotel. Even numbered, east-side rooms get flooded with sun in the morning.”
 of 5 bubbles Courthouse, 6 Mar 2017 | Read review
“Stay away from the 2nd floors, go HIGER up. Too noisy because of the restaurnat/bar downstairs.”
 of 5 bubbles favorisreal, 23 Nov 2016 | Read review
“Go to another hotel.”
 of 5 bubbles dallasinc21, 9 Nov 2016 | Read review
“Best bet for good room, is to stay somewhere else..”
 of 5 bubbles Chriscasler, 23 Oct 2016 | Read review
“Rooms on the Western side should be very quiet.”
 of 5 bubbles AlfredH430, 20 Oct 2016 | Read review
5 of 5