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My family of four stayed here, along with 15 other families from my son's hockey team. We were in town for a tournament. The hotel rep was not at all flexible when we requested a place to have a team dinner, and the team manager...More
2 Thank TheSecretVagabond
Response from Chuck B, General Manager at Berkshire Plaza HotelResponded 10 February 2016
Thank you for taking the time to let us know about your experience. I am sorry we were not able to accommodate your team dinner needs and apologize if we came across as unpleasant. That was not our intention. Unfortunately we could not...More
The Fam & I wanted to escape the Blizzard of 2016 so we headed north to Pittsfield to have a little warm winter fun. The Heated Pool & Whirlpool are wonderfull and made our stay. The staff is every bit as super as previous reviews...More
Response from Chuck B, General Manager at Berkshire Plaza HotelResponded 28 January 2016
Thank you for your comments. We are happy that overall you enjoyed your stay and found the staff helpful. We are always looking for ways to improve and your feedback will assist us in that effort. Thank you for staying with us.
Joe, Melissa and all the folks at the front desk are friendly and helpful, and went over and above to meet our requests. The room was clean and very accommodating, and there were extra plugs so we could charge up all that we needed to....More
1 Thank Lisa K
Response from Chuck B, General Manager at Berkshire Plaza HotelResponded 13 January 2016
Dear Lisa K. ,
Thank you for your comments. We are glad you enjoyed your experience. It was our pleasure to serve. Thanks for choosing us.
When you enter the hotel you think : Wow that's grand!
When you enter the room you think : what? Am I in 1995?
Décor and bathrooms are outdated.
We had a pillow with bold stains on them!?!?
Rooms are on the small side.
Response from Chuck B, General Manager at Berkshire Plaza HotelResponded 1 January 2016
Thank you for providing feedback about your experience. I am sorry the guest room furnishings did not meet our usual standard . We are always striving to improve and your comments will assist us in that effort. Thank you for staying with us....More
Price (paid 70 usd)
Location (near Lee Premium Outlets)
Some restaurants close on the street
Noise from other rooms (isolation)
View (tiny window)
But for the price, very good.More
Response from Chuck B, General Manager at Berkshire Plaza HotelResponded 31 December 2015
Thank you for letting us know about your stay. I am sorry the accommodations did not meet your needs. Your feedback is important to us and your comments will assist us as we strive to improve our product and services.We hope you will...More