We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsbreakfast buffetquiet flooromelet stationrevenue managerbit wornindoor poolthe hotel staffrooms were cleanberkshire museumdowntown areaone night staycomfortable stayjiminy peaknorth streetgracepoolsidecolonial
I had a conference in the area and needed an overnight stay in the Pittsfield area. After searching, I found a reasonable rate at the Crown Plaza. Everything was above my expectations. Easy check in followed by a big surprise when I entered such a...More
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 14 October 2017
Thank you for taking the time to share your experience. We are glad you enjoyed the accommodations. Thank you for choosing us.
We took a trip through PIttsfield do view the fall foilage. The hotel was probably the best in the city of Pittsfield but is a bit tired and needs some updating. The staff was very friendly and the rooms were clean.
Thank Martin L
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 11 October 2017
Dear Martin L.,
Thank you for your comments. Your feedback will assist us as we plan future improvements. Thank you for choosing us.
Not very friendly staff. Elevator make a scary noise. Beds were not comfortable plus too small for a couple. Couldn't sleep well in the morning from the cleaning noise outdide. The worst thing is the bathroom floor too slippery.
Thank Fabiana C
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 3 October 2017
Dear Fabiana C.,
Thank you for your comments. I am sorry you were disappointed in your stay. We appreciate you taking the time to provide feedback so these items can be addressed.
Stayed four nights for a long weekend getaway. The rates were more reasonable than hotels in the pricier nearby tourist area. This hotel is located within walking distance of the main street and interesting eating establishments. It is next to a main grocery chain, pharmacies...More
Could care less about reserving a king bed on line and getting a queen, mentioned this when checking in and was told yeah that happens. Could care less about hair on sink and toilet. Major problem was the A/C unit made a very loud noise...More
Thank andrew g
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 26 September 2017
Dear Andrew G.,
Thank you for your comments. I am sorry you had such a poor experience at our property. We appreciate you taking the time to make us aware of these issues so they can be addressed.