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Front Desk- I interacted with 4 of the front desk folks- three were awesome, the morning coverage gentleman was a little gruff (his tone as if I was bothering him) until he listened to my question and realized I was there to ask a question....More
Thank Marc A
Response from ihg, General Manager at Holiday Inn Boston Bunker Hill AreaResponded 2 weeks ago
Thank you for taking the time to share feedback regarding your recent stay experience. We appreciate your patronage and the time taken to write a review.
Thank you for your comments and for mentioning Reggie's outstanding service. We will certainly focus on service training...More
This hotel is like in the middle of everything. It is inexpensive comparing to the more luxury ones such as Marriott and Sheraton(but the cleanness and the quality are very good). The best thing is there are free shuttle bus(departing from the hotel) taking you...More
1 Thank Lin G
Response from ihg, Front Office Manager at Holiday Inn Boston Bunker Hill AreaResponded 23 November 2017
Dear Lin G,
Thank you for taking the time to share your experience with other Trip Advisor Travelers.
We appreciate your patronage and feedback.
Please include the Holiday Inn Boston - Bunker Hill in your next trip to the Boston Area.
By far one of the nicest hotels we have stayed at for the price. Included full breakfast, sports facility and shuttle service to Boston attractions. Very friendly staff, helpful and accommodating. Robert the shuttle drive was awesome! Gave us recommendations for the best places to...More
Response from ihg, General Manager at Holiday Inn Boston Bunker Hill AreaResponded 3 weeks ago
Thank you for sharing your stay Experience with other Trip Advisor Travelers. We are thrilled to read that you enjoyed your stay and how Robert really made a difference in your experience.
Robert was very happy to read your comments.
We can't wait for your...More
The staff when we checked in were very nice, quick check in. The room was clean, updated but had a huge draft coming from the wall that chilled your feet. Housekeeping knocked on door at 8:30, not fun.More
Response from ihg, General Manager at Holiday Inn Boston Bunker Hill AreaResponded 3 January 2018
Thank you for taking the time to share your recent stay experience with others.
I am sorry to hear that your comfort was impacted by a draft in your room and that housekeeping was knocking on your door at 8:30 AM.
Your comments will be...More
King room was roomy with comfortable sofa, desk and adequate lighting.
Only complaint was the noisy HVAC and the cold draft from the window that chilled the whole room.
Bathroom had a nightlight on the hairdryer. All hotels should have nightlights.
The restaurant was average...More
1 Thank FrankF14304
Response from ihg, General Manager at Holiday Inn Boston Bunker Hill AreaResponded 18 December 2017
Thank you for choosing the Holiday Inn Boston Bunker Hill for your recent trip to the area.
We appreciate your business and the time taken to share stay experience with others.
I am sorry that you encountered a noisy HVAC unit and draft in...More