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Regency Inn and Suites West Springfield

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299 Reviews from our TripAdvisor Community

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Showing 296: English reviews
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Goshen, New York
Reviewed 1 week ago

Our rooms were clean, comfortable and quiet, which was all we needed for our 2-night stay to attend a conference nearby. The shining star of this hotel is the staff...the staff members working the lobby/front desk were so genuinely nice and helpful!! *NOTE: We were NOT asked to sign anything about reviews of the hotel, bad or otherwise, and no...

Thank though1969
Nashua, New Hampshire
Reviewed 4 weeks ago

I called the day before to the people that did my reservation, to tell them, the next day I will be early at the hotel and I knew that I had to pay something extra, was fine for me. They sent an e-mail to the hotel to let them know, that I would be early there, around 12 p.m. I...

Thank sweeny2017
Paramus, New Jersey
Reviewed 21 March 2017

Regency Inn is such a warm and welcoming place. I've stayed here several times already over the past few years and each time, it's the same: comfortable, clean and great staff! The updates that's been done look great! I look forward to staying with them whenever I'm in the area! I would recommend it to anyone visiting the area.

Thank barbs108
Reviewed 16 March 2017

We recently stayed for a week during the Springfield RV Show over President's Day weekend and had an excellent stay at the Regency Inn. We had a king bed & a spacious room that was clean and comfortable with all the necessary amenities. The continental breakfast was adequate and what we expected-cereals, boiled eggs, and a waffle maker, juices, milk,...

Thank Mary M
West Lebanon, Maine
Reviewed 2 March 2017

This is a Terrific Hotel!! I attended a Camping & Rv show at the big E last month, & stayed here AGAIN, & it just gets better and better!! As a business owner, I have to stay in a lot of hotels throughout the year & this Regency Inn is just one of my top 3 favorites!! Clean, very comfortable,...

Thank coloredflames
Reviewed 4 February 2017

I stayed here one night for a big train show on 01/27/17. Room was very nice and bed oh so comfortable. I would stay there again. The night staff were super and couldn't do enough to please you. Very professional and polite.

Thank robert1l
Reviewed 2 February 2017

Have stayed here many times while attending the annual train show at the Big E. As usual the hosts went out of their way to make my stay a pleasant as possible. Couldn't ask for more! Plan on staying here again next year!

Thank Jon S
Omaha, Nebraska
Reviewed 31 January 2017

We checked in, and the front desk notified us that the manager wanted to host dinner for his guests that were there for the train show - we were very pleasantly surprised to say the least. The rooms were clean and you can't stay any closer to the fairgrounds.

Thank officecar1
Reviewed 13 November 2016 via mobile

The rooms are dated but very clean. Everything in my room worked fine. I do think it is overpriced but was very convenient to the Eastern States Expo. The staff was wonderful. Continental breakfast was limited but plenty of it.

Thank marydanp
Lancaster, Massachusetts, United States
Reviewed 12 November 2016 via mobile

Stayed here for the 2016 Equine Affaire. Pictures on their website are deceptively good. Beds are clean and reasonably comfortable, but the wallpaper is torn in places and mismatched patched in others. Sliding glass door had plastic "stained glass" sticky sheet on it. No door for closet, TV remote didn't work, phone didn't work, partial pink formica-topped vanity by door...

1Thank Linda W

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  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Regency Inn and Suites West Springfield

Address: 21 Baldwin St, West Springfield, MA 01089
Region: United States > Massachusetts > West Springfield
Price Range: RM422 - RM731 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Regency Inn and Suites West Springfield 2*
Number of rooms: 48
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Also Known As:
Regency Inn And Suites West Springfield Hotel West Springfield
Regency West Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Regency Inn and Suites West Springfield staff and other travellers.
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Questions? Get answers from Regency Inn and Suites West Springfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on 2nd floor away from noise.”
robert1l, 3 Feb 2017 | Read review
“Our room was on the first floor. Quiet and convenient.”
DunedinDuo1747, 18 Oct 2016 | Read review
“We love being near the pool.”
mlperlingiero, 7 Oct 2016 | Read review
“So far all the rooms that I have been in were great.”
SharP55, 7 Oct 2016 | Read review
“Don't stay there.”
jons774, 29 Aug 2016 | Read review
5 of 5