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We stayed here on a 'stay cation' for our anniversary. I would definitely recommend it. The staff was fantastic, the pool and hot tub were great, we rwally enjoyed it. The room was clean and well stocked. Highly recommend the hotel
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 1 week ago
Thank you for taking the time to give our hotel a rave review. We are so happy that you chose us and enjoyed your stay. Happy anniversary to you from all of us at Residence Inn, West Springfield.
Cleanliness is more important than style. Our room was clean. Our room was large with a full size fridge and an equipped kitchen. The pool and hot tub were clean and enjoyable.
We slept well and found the A/C to be quiet. The breakfast was...More
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 4 weeks ago
Thank you so much for your review. It was a pleasure speaking to you prior to your departure. We hope that next time you come through West Springfield, you get to spend a few extra nights. Have a great day and safe travels.
I want to thank the staff at this hotel for going above and beyond to make our stay enjoyable. Everyone that we came in contact with was pleasant and helpful. They made a concerted effort to get to know us.
The hotel was clean but...More
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 12 July 2017
Thank you kindly for your review. We are so happy to hear that our staff was friendly and helpful during your stay.
Regarding renovations, we are looking forward to future updates of our hotel and understand that the property has begun to show some age....More
I've stayed at this Residence Inn countless times for hockey tournaments at the Olympia Ice Center in Springield. With the basketball court outside during downtime, to the free internet and included breakfast, this Marriott has been super accommodating. One trip a few years back involved...More
Thank Cameron R
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 12 June 2017
Thank you for your review. It was our pleasure to accommodate you during your visit to Olympia Ice Center.
We all recall that week after the tornado, it was a difficult time for everyone, but pulling together as a team to get things done is...More
I have waited almost a week for the hotel management to contact me and apologize for the terrible experience I had at their location. Since no contact was made, I feel I have to mention my thoughts in this medium.
The hotel staff was friendly...More
Thank Rafael A
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 6 June 2017
Dear valued guest,
I want to apologize as I was not aware that you were looking to speak to me. Please feel free to contact me via email if you would like to discuss the matter further. As Trip Advisor does not list names, I...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$157 - US$255 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Residence Inn West Springfield Hotel West Springfield ,