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Residence Inn West Springfield

227 reviews
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Traveller (59)
Room & Suite (40)
Dining (2)
Overview
  • Excellent33%
  • Very good38%
  • Average17%
  • Poor7%
  • Terrible5%
Travellers talk about
“front desk”(38 reviews)
“living area”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (227)Write a Review
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13
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LanguageEnglish
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71 - 75 of 226 reviews
Reviewed 13 August 2015

I stayed in this hotel for a business trip, and although the property isn't new, I was impressed with how spacious and clean it was. The kitchenette is well-equip to serve a take-out dinner or cook a light meal. The only con I can think...More

1  Thank lizziiii
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 24 August 2015

Dear valued guest, Thank you for reviewing the Residence Inn, West Springfield. Your feedback is a great way for other guests to learn about our hotel. We are glad that you enjoyed your spacious suite and found it to be well equiped for your needs....More

Reviewed 20 July 2015

A quick one night stay at this Residence Inn and it meets the standard of Marriott. The staff was very helpful and friendly. Check in was busy but the desk staff was organized and personable despite being under some pressure from an influx of guests....More

Thank Neal O
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 22 July 2015

Thank you for your review of our hotel. Your comments will be shared within our organization to help us in improving our process. We understand that you found your bed to be too soft for your comfort. I am deeply sorry that you were unable...More

Reviewed 7 July 2015

I have key things I look for in a stay- clean rooms, location and friendly staff. This hotel had them all. We enjoyed being able to jump down to lobby in the morning for breakfast too. I will say our room was next to the...More

Thank Gail H
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 22 July 2015

Thank you for your wonderful review of our hotel. It is always makes us happy when a guest leaves satidfied and is able to take the time out of their busy day to let others know about their experience. We hope that you choose us...More

Reviewed 15 June 2015

I spent 3 days at this Residence Inn (Marriott) and was pleased with the cleanliness and staff. The rooms are equipped with a full kitchen and the beds are conveniently placed near the restrooms with rotating TV so you can watch in bed or on...More

Thank RamblingBosco
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 22 July 2015

Thank you very much for your feedback on our hotel. We are so happy that you had a pleasant stay with us. Please cal us when you are in the area again.

Reviewed 7 June 2015

This Residence Inn was a great choice. The location is perfect, close to the major highways, within a mile or two of 20 or 30 restaurants, but far enough off the main road ( Riverdale Rd ) to be quiet. The staff were friendly and...More

Thank Art R
Response from GMRIWS, General Manager at Residence Inn West SpringfieldResponded 9 June 2015

Thank you for your review. We are happy you enjoyed your stay.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Tennis Court
Details
Price range
US$145 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$145 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (59)
Room & Suite (40)
Dining (2)
Hotel & Grounds (24)
Bathroom (10)
Questions & Answers
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Room Tips
"top floor away from elevators"
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"away from highways"
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"Ask for room to the back, no other buildings out the window"
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"Spacious, Close to Six Flags"
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