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Don't bother with this one, Normally, we have good luck with QI. But this one is a looser. We got no sleep due to noisy neighbor and paper thin walls. The elevator is terrible too.
The self serve laundry is in the hallway, sending noise...More
Reservation was made on-line & forgot to ask for AAA or AARP discount - when inquired about discounts at check-in we were told that those discounts were available when reservations were made but could not be added on day if check-in - VERY POOR
Thank Kathy S
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded 1 week ago
Thank you for your feedback and we are sorry that you have encountered issues during your stay. When a reservation is done through a third party or prepaid, we could not make any changes to the reservation due to the promotional codes used....More
This hotel is THE worst Quality Inn I ever stayed in. Almost everything from check in to check out was terrible, if not mediocre at best. This hotel, in my humble opinion, does not meet or deserve it's 2.5 star hotel type rating. I will...More
It getting late from my Brockton Ma trip back to New York, it started raining hard and decided to stay st this property right off I/90 thruway. Front desk Andy greeted me with smiles and mentioned I am Diamond member upon seeing my reservation. He...More
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded 4 weeks ago
Thank you for your feedback and the pleasure is ours to be able to provide you with the services you need after a tiring trip. We are happy to know that you have enjoyed your stay and we look forward to see you...More
We stopped here by chance on a family road trip on our way to Niagara. The room was very nice, good size and clean. The bathroom is modern and clean. You can tell updates have been made to the room. Elevator is scary-door opens before...More
Thank Karen B
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded 16 August 2017
Thank you for taking the time leaving us your positive feedback. We are happy to know that you have enjoyed your stay with us despite the elevator. We would like you to know that we are in the process of modernizing both our...More
US$92 - US$153 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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