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Quality Inn West Springfield

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Traveller (21)
Room & Suite (26)
Dining (7)
Overview
  • Excellent13%
  • Very good24%
  • Average18%
  • Poor13%
  • Terrible32%
Travellers talk about
“new carpet”(2 reviews)
“off the highway”(4 reviews)
“nice room”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Family Rooms
2 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (137)
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134 results
Traveller rating
18
31
26
18
41
Traveller type
Time of year
LanguageEnglish
18
31
26
18
41
Show reviews that mention
All reviewsnew carpetoff the highwaynice roomking roomwafflesenglish muffinbusiness centerbed was very comfortablelots of restaurantsthe breakfast areabig eqimohammedironmicrowaveplugs
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1 - 5 of 134 reviews
Reviewed 1 week ago via mobile

Will not visit again. Rooms where outdated. Poor construction so you can hear voices in the rooms next door above and below. No door by washer and dryer area; hence, if someone is washing and drying late at night...you’re not sleeping.More

Thank Dario M
Response from JANAK D, General Manager at Quality Inn West SpringfieldResponded 1 week ago

Dear Dario, Thank you for your feedback and we are sorry to hear that your sleep was disrupted by other member of your group during your stay for the convention. We apologize for any inconvenience caused and the fact that you did not like our...More

Reviewed 2 weeks ago via mobile

Few plugs. Old worn out furniture. Closet is a wooden cabinet with hangers. No dog walk area. No seating in room. Room is very small and the walls are very thin. Disappointed in Choice Privileges. Generally better hotels.More

Thank jeannetteneff
Response from JANAK D, General Manager at Quality Inn West SpringfieldResponded 1 week ago

Dear jeannetteneff, Thank you for your feedback and we are sorry to hear that you did not enjoy your stay. From your description, you had room on 3rd floor and up. We have rooms with dressers which are located on 1st and 2nd floor and...More

Reviewed 9 July 2018

The bed was comfortable. Carpets and furniture were stained, 2 cleaning carts always kept near our room door. Garbage piled high by back door. Trash on grounds outside every where and poorly kept up. Cigarette butts, disposable cigarette lighter, other trash, and what looked like...More

Thank Teri W
Response from JANAK D, General Manager at Quality Inn West SpringfieldResponded 11 July 2018

Dear Teri, Thank you for your feedback and we are sorry that you have encountered issues during your stay. Though we are pet friendly hotel, we could not control how the other guests or dog owners would react to other dogs. We are sorry that...More

Reviewed 28 June 2018

The Chinese restaurant attached to the front of the hotel made it seem a little sketchy, but the desk clerk was efficient and friendly. The single queen room was spotless, the furniture was new, big TV, fridge, and iron. The bed linens were immaculate and...More

Thank Iheartcapecod
Response from JANAK D, General Manager at Quality Inn West SpringfieldResponded 28 June 2018

Dear Iheartcapecod, Thank you for such positive feedback and we are happy to know that you have enjoyed your stay with us. We do have rooms with tubs on 1st and 2nd floor which have dressers as well. In other words...more furniture and traditional look....More

Reviewed 25 June 2018 via mobile

This was the last night of a two week vacation staying in Choice properties all over New England. It is an outstanding property. We’ve stayed in several other QI’s on this trip that truthfully don’t deserve a Choice franchise, two particularly, who cost us twice...More

Thank GmaKaren46
Response from JANAK D, General Manager at Quality Inn West SpringfieldResponded 25 June 2018

Dear GmaKaren46, Thank you for such positive feedback and we are pleased to know that you have enjoyed your stay with us. We look forward to your next visit to West Springfield. Sincerely, Catherine Ooi Hotel Manager

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About
Amenities
Top amenities
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Multilingual Staff
Dry Cleaning
Meeting Rooms
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$92 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$92 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (21)
Room & Suite (26)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
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Posting guidelines
Room Tips
"Don't stay here."
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"Do yourself a favor and walk back out the front door and find another hotel. Or sleep in your car."
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"Don't use this place."
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"Renovated Rooms ..ASK"
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