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Quality Inn West Springfield

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Traveller (21)
Room & Suite (29)
Dining (3)
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Overview
  • Excellent12%
  • Very good23%
  • Average19%
  • Poor12%
  • Terrible34%
Travellers talk about
“nice room”(4 reviews)
“waffles”(7 reviews)
“king room”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Family Rooms
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (131)
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11 - 15 of 128 reviews
Reviewed 10 August 2017 via mobile

We stayed here for two nights. The cost is definitely not appropriate for this hotel. It should be about $30-$40 cheaper per night, if not more. The rooms aren't terrible, but they aren't in the best shape. The elevator opened before it was stopped every...More

Thank MelissaL1212
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded 23 August 2017

Dear MelissaL1212, Thank you for your feedback and for staying with us. We are sorry that we do not meet your expectation on the breakfast offering of fresh waffles, hot sausages and eggs, white and wheat bread, variety of bagels and mini muffins/donuts, English muffins,...More

Reviewed 6 August 2017

The location is good, being close to attractions in Springfield. The breakfast was good, not only bread, waffle, but also hot sausage and eggs. The hotel is so old, e.g. the furniture, the carpet, etc. The carpet and bath tub looked dirty. The elevator moves...More

Thank yang405
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded 7 August 2017

Dear Yang405, Thank you for your feedback. We are happy to know that you have enjoyed your stay with us despite the fact that our hotel is old. We are currently working on modernizing our elevator and unfortunately this is something that moves rather slowly....More

Reviewed 2 August 2017

Friendly staff, very nice room, and excellent breakfast. USA newspaper provided. Large rooms with 2 beds desk, refrigerator, hair dryer, plenty of storage area & good size TV. AARP discount. Door entry was difficult to open.More

Thank Michael104
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded 3 August 2017

Dear Michael104, Thank you for your positive feedback. We are happy to know that you have enjoyed your stay with us despite our hard to open door. We are working on fixing the issue and we hope to see you again the next time you...More

Reviewed 8 July 2017 via mobile

We stayed here in the fall of 2015 with our dogs for a dog show and were pleased. But on this stay it doesn't look like they have done much of anything to adequately maintain the property, much less update it. It's shabby, the grounds...More

Thank Vicki K
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded 9 July 2017

Dear Vicki, Thank you for your feedback and we are sorry to hear that you did not enjoy your stay as much. We are working on making things better and we hope you would give us another chance to provide you with superior experience. Sincerely,...More

Reviewed 16 June 2017 via mobile

This hotel is a average hotel. The room was dark during the day. The sliding glass door was bolted shut with insulation tape around it. The freeway off ramp is behind the hotel and was noisy at all times. The hotel is on a divided...More

Thank Lori M
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded 9 July 2017

Dear Lori, Thank you for your feedback and we are sorry to hear that you have encountered issues during your stay. The picture of the pool shown was taken in early spring when we have our pool checked and repaired after being closed for the...More

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About
Amenities
Top amenities
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Dry Cleaning
Meeting Rooms
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$94 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$94 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (21)
Room & Suite (29)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Do yourself a favor and walk back out the front door and find another hotel. Or sleep in your car."
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"Don't use this place."
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"Renovated Rooms ..ASK"
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"Sleep in your car is better than these rooms"
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