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Extended Stay America - Boston - Westborough - Computer Dr.

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Extended Stay America - Boston - Westborough - Computer Dr.
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47 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Marlborough, Massachusetts
Reviewed 3 weeks ago

I needed to check into the hotel for one night. Richard, at the front desk, was the worst person I had ever dealt with. Unfriendly and extremely unhelpful. I would never recommend this hotel to anyone.

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Helpful?
1Thank H8781ZJjulial
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. I am sorry to hear that one of your staff members did not provide you great service that we expect from our team members. In response to your feedback, I am going to work with Richard and provide additional training and feedback....

Minneapolis, Minnesota
Reviewed 22 October 2016

Not much good to say for this place. Dirty drawers, not cooking pots, pans, dishes - nothing at all. Mismatched cabinets. Peeling laminate. Very disappointing. We usually like Extended Stays. This is not one where we would return.

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Helpful?
Thank Rob B
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to provide your feedback about our hotel. Please know that we are sincerely sorry that your stay did not meet our standards that we typically provide. We can assure you we are sharing this review with our team and will also be taking steps to prevent this from happening again. I am grateful for...

Atlanta, Georgia
Reviewed 6 October 2016

While the outside of the hotel looks decent, do not let the online pictures deceive you. It is the most filthy, disgusting, dirty, and inhuman hotel to stay in. it smells like dog/cat feces. Worst, I was denied a refund after checking out early to stay at another hotel.

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Helpful?
Thank Marie P
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for providing feedback regarding the events that took place during your recent stay with us. It upsets me to hear that we did not provide you with a clean and pleasant stay. This is certainly not the impression we like to give to our guests. I am sorry for your experience. To prevent this from happening again, our...

NH
Reviewed 14 September 2016 via mobile

Dirty reception great receptionist Raul I think was his name. Room on 1st floor dirty sink and toilet. Opened curtain and looked into other guests eyes. No blinds for privacy so left curtains closed. Cleaned toilet with chlorox wipes which I always carry. Told receptionist about room. No hot coffee in am. Was told by extreme rude lady at desk...

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Helpful?
Thank cnonh
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The conditions you described is unacceptable, and I sincerely apologize for your experience. Thanks to your comments, we will be working with our staff to find out where the breakdown in our procedures were. Thanks to your feedback, we can continue to work on...

Boston, Massachusetts
Reviewed 31 August 2016

I have also stayed at this ESA on several occasions and found it to be very nice and well maintained. The staff are very friendly and pleasant. The grounds are fairly well maintained, too. The rooms are nice and clean and housekeeping does a good job in maintaining a high level of performance.

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Helpful?
1Thank Derek R
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am pleased to read our staff was very welcoming and you favored how well our staff maintained the condition of the exterior and the rooms. Thank you again for your review. We look forward to seeing you in the future, should your...

Reviewed 15 August 2016 via mobile

Hotel caters to business travellers for seven nights or longer. Parking was usually in back. Pool was clean and a highlight of the property. No servicing of sheets or towels for stay less than 7 nights, but staff happy to exchange. Kitchenette useful. Stretch to call morning offering breakfast.

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Helpful?
1Thank Fred C
Potomac, Maryland
Reviewed 25 July 2016

Made a reservation at a nearby extended stay property. Got there to be told their computer system was down so we had to go to this property. The clerk wasn't at the front desk and had to be dragged away from his conversation in the laundry room to check us in. Took hi forever to work his computer to check...

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Helpful?
1Thank wactuary
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to write a review of your stay. The check in trouble and confusion you described is unacceptable, and I sincerely apologize for your experience. I am reviewing the training of our staff to ensure that this type of circumstance does not happen again in the future. Thank you very much for bringing this to...

New York
Reviewed 23 July 2016

I had a negative experience at the Extended Stay America; I was catcalled by intoxicated men, the hotel staff is unprofessional, the rooms are not furnished (silverware, plates, bowls, etc.) as promised, the internet connection (wifi) is TERRIBLE, the rooms are not cleaned (the garbage and towels are not changed) even though I witnessed housekeepers walk in and out of...

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Helpful?
1Thank Mlyonsxyz
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding some of our other guests is truly regrettable. We are very sorry for your experience. We provide all the kitchen items upon request so you may 'customize your kitchen'. Free housekeeping is provided weekly or you can have extra...

Reviewed 20 July 2016 via mobile

No wifi except in lobby, no real breakfast (one pot of coffee in the lobby in the morning), no gym... The room are big, not very clean and noisy. Kitchen was useless as no oven or microwave or forks/knives. Not to mention it's in the back of the back of a parking. Plus ... It's expensive.

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Helpful?
Thank Nicolas R
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies that you found your stay unsatisfactory. Your comments are so important to us. We are sorry that our free Wi-Fi was not working correctly for you. We are glad that you found our rooms to be spacious but are sorry that you did...

Brooklyn, New York
Reviewed 6 June 2016 via mobile

This place was a nightmare from the start. Upon my requested early check in I received a key that had room 109/107 scratched out and rewritten in black ink was my new room 307. I asked why I couldn't get my original room and was told because I booked threw Priceline. Apparently if you book third party you will not...

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Helpful?
Thank DB2012_12
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the nonsmoking rule was not fully enforced and that our hotel’s high cleanliness standards were not properly met. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. Also,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Off-site fitness center available. ... more   less 

Additional Information about Extended Stay America - Boston - Westborough - Computer Dr.

Address: 1800 Computer Dr, Westborough, MA 01581-1751 (Formerly Extended Stay Deluxe)
Region: United States > Massachusetts > Westborough
Price Range: RM355 - RM510 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Computer Dr. 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe - Westborough Hotel Westborough
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Questions & Answers

Questions? Get answers from Extended Stay America - Boston - Westborough - Computer Dr. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go somewhere else”
 of 5 bubbles 352robb, 21 Oct 2016 | Read review
“Do not go there”
 of 5 bubbles mariep753, 5 Oct 2016 | Read review
“Upper floors are better.”
 of 5 bubbles 983dond, 31 Aug 2016 | Read review
“try to find a better place”
 of 5 bubbles sherrrrry, 6 Sep 2015 | Read review
“always google for coupons for the room. I did and saved $50 on top of the great rate”
 of 5 bubbles krysta2009, 6 Aug 2015 | Read review
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