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Extended Stay America - Boston - Westborough - Computer Dr.

67 reviews
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Traveller (29)
Room & Suite (12)
Dining (1)
Overview
  • Excellent20%
  • Very good11%
  • Average31%
  • Poor13%
  • Terrible25%
Travellers talk about
“esa”(3 reviews)
“kitchenette”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (67)Write a Review
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21 - 25 of 66 reviews
Reviewed 17 November 2016

I needed to check into the hotel for one night. Richard, at the front desk, was the worst person I had ever dealt with. Unfriendly and extremely unhelpful. I would never recommend this hotel to anyone.More

1  Thank H8781ZJjulial
Response from Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 30 November 2016

Your review was recently brought to our attention, and we would like to take a moment to respond. I am sorry to hear that one of your staff members did not provide you great service that we expect from our team members. In response to...More

Reviewed 22 October 2016

Not much good to say for this place. Dirty drawers, not cooking pots, pans, dishes - nothing at all. Mismatched cabinets. Peeling laminate. Very disappointing. We usually like Extended Stays. This is not one where we would return.More

Thank JanandCaptainRob
Response from Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 31 October 2016

Thank you for taking the time to provide your feedback about our hotel. Please know that we are sincerely sorry that your stay did not meet our standards that we typically provide. We can assure you we are sharing this review with our team and...More

Reviewed 6 October 2016

While the outside of the hotel looks decent, do not let the online pictures deceive you. It is the most filthy, disgusting, dirty, and inhuman hotel to stay in. it smells like dog/cat feces. Worst, I was denied a refund after checking out early to...More

Thank Marie P
Response from Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 17 October 2016

Thank you for providing feedback regarding the events that took place during your recent stay with us. It upsets me to hear that we did not provide you with a clean and pleasant stay. This is certainly not the impression we like to give to...More

Reviewed 14 September 2016 via mobile

Dirty reception great receptionist Raul I think was his name. Room on 1st floor dirty sink and toilet. Opened curtain and looked into other guests eyes. No blinds for privacy so left curtains closed. Cleaned toilet with chlorox wipes which I always carry. Told receptionist...More

Thank cnonh
Response from Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 29 September 2016

I received a copy of your review, and wanted to take a moment to personally respond. The conditions you described is unacceptable, and I sincerely apologize for your experience. Thanks to your comments, we will be working with our staff to find out where the...More

Reviewed 31 August 2016

I have also stayed at this ESA on several occasions and found it to be very nice and well maintained. The staff are very friendly and pleasant. The grounds are fairly well maintained, too. The rooms are nice and clean and housekeeping does a good...More

2  Thank Derek R
Response from Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 12 September 2016

We appreciate you taking the time to write a review and for choosing to stay with us. I am pleased to read our staff was very welcoming and you favored how well our staff maintained the condition of the exterior and the rooms. Thank you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Refrigerator in room
Air Conditioning
Things to do
Pool
Outdoor pool
Details
Price range
US$89 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$89 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (29)
Room & Suite (12)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Any room in the front of the hotel has a problem with night security light spilling over into the room."
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"Check out the room first before accepting it"
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"Go shopping first."
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"go somewhere else"
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