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Quality inn Westfield

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Traveller (30)
Room & Suite (38)
Dining (15)
Ratings and reviews
  • Excellent23%
  • Very good30%
  • Average20%
  • Poor10%
  • Terrible17%
24 Jul 2017
“Clean and neat”
10 Jun 2018
“Just right”
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
Concierge
Pets Allowed
Facilities for Disabled Guests
Business Centre
Self-Serve Laundry
Restaurant
2 Star Hotel
Quality Inn Westfield Massachusetts conveniently located on route 10/202 off exit 3 on I-90. This Quality in is just minutes away from downtown Westfield and Springfield, and several area attractions including: The Westover Air Force Base, NaiSmith Memorial Basketball Hall of Fame...
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Location and contact
2 Southampton Rd, Westfield, MA 01085-1320
23 km to Bradley Intl Airport
20 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (89)
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1 - 5 of 86 reviews
A TripAdvisor Member
242
Reviewed 11 June 2018 via mobile

Great location. Great price. Had a laundry, breakfast, microwave, and fridge. Had a front door and a back door. The pool was being repaired but it was too cold to swim. There were a lot of workers staying there (big trucks—not 18 wheelers) but it...More

Thank A TripAdvisor Member
Reviewed 11 November 2017

The hotel is non-smoking. I checked in at 10pm after driving four hours, and I had to sign the standard waiver that if I smoked (we are both non-smokers!), I would agree to pay a $250 cleaning fee. Imagine our surprise when we opened the...More

Thank Bruce R
Response from Scott F, Manager at Quality inn WestfieldResponded 14 November 2017

Dear Bruce, We are sorry that we were not able to switch you to another room because we were sold out. We have spoken to the housekeeper responsible for that particular room and it has now be deep cleaned to remove any lingering smoke odors....More

Reviewed 17 October 2017

Pros: Nice big room Great pillows Easy to find (right off the Mass Pike) Cons: Not squeaky clean Room smelled musty on arrival Very loud trucks in the early morning if you are on the non parking lot side We were only here for one...More

Thank arianatsp
Response from Scott F, Director of Sales at Quality inn WestfieldResponded 19 October 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 11 October 2017 via mobile

Thank God I didn’t read all those old reviews before I checked in, Nothing could be further from the truth. I had a very easily, professional, cordial check in. Scott was very helpful and informative as well,As it turned out he was sales manager of...More

Thank charlieome
Reviewed 25 July 2017

Spent last Friday evening here with wife. Price was fine. We are Choice members. Breakfast was included and plentiful. Staff was pleasant and welcoming. Room bathroom had some sort of water leak and the floor - and we reported it. Definitely had not major renovations...More

Thank OutdoorSteveNH
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About
Description
Quality Inn Westfield Massachusetts conveniently located on route 10/202 off exit 3 on I-90. This Quality in is just minutes away from downtown Westfield and Springfield, and several area ...More attractions including: The Westover Air Force Base, NaiSmith Memorial Basketball Hall of Fame, Eastern States Exposition, Six Flags New England, The Mass Mutual Center, Yankee Candle, and the Holyoke Mall. The Quality Inn is a completely Smoke Free and Pet Friendly perfect for business travelers, families and individuals seeking quiet, clean, and friendly accommodations in Westfield Mass. We invite all our guests to enjoy our complimentary Q breakfast hot and fresh every day. Stay connected with coworkers, friends, or family with our free hi-speed wireless internet, and business center. Or take some time out to relax in our outdoor seasonal pool. Also, be sure to check out our great special offers, and packages. For Corporate and Group rates please contact our Director of Sales for more information. Less
Hotel class
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Breakfast Available
Business Centre with Internet Access
Concierge
Microwave
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Beachfront
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (30)
Room & Suite (38)
Dining (15)
Pool & Beach (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
ashy97
15 October 2015|
AnswerShow all 5 answers
Response from Lesa P | Reviewed this property |
No or I should say not that I have ever seen. I have stayed there twice and never seen anything that would remotely resemble a banquet room.
0
Votes
Room Tips
"Parking lot side will be quieter and you can access it directly from your room on the 1st floor"
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"Our lst floor room was fine with an exit directly to parking lot"
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"First floor, on parking lot side. Doors open to inner hall way and to outside. Great way to walk dogs and..."
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"Ask for a room facing the parking lot :)"
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