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good check in. very good free breakfast. clean room and nice bed. comfortable swimming pool. kind and considerate staff. pleasant stay. just why i stay at the holiday inn. not in a great area for eating out so we ordered in.
This Express has to be one of the best we have stayed at. From check in to check out this staff goes above and beyond in customer service. From the great front desk staff of Claribel and Tim to the nice touch of having snacks...More
1 Thank bkpoud2
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 19 May 2018
Thank you for your words of appreciation and recognition for the work we do. All of us are thankful that you enjoyed our welcome station featuring water and snacks - it's our way of helping our guests refresh themselves after traveling to Worcester. That this...More
My experience with hotel and management was not good although the front desk staff that interacted with us were very nice. I reserved a room with two queen size beds for my college age son and myself. We were given a room with a king...More
Thank Gisele A
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 5 July 2018
On behalf of the Management and Staff at The Holiday Inn Express Worcester Downtown, I would like to apologize for the inconsistencies in service requests that you experienced during your stay with.
I have shared your comments with our Front Office Manager and...More
Location is Central to Worcester area including downtown, hospitals and Lake Quinsigamond
Near Shrewsbury Street restaurants
Decent breakfast of predictable
Immediate area is not walkable to anythingMore
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 29 May 2018
Thank you for writing about the hotel. Our location is very convenient and within walking distance of the DCU Center, The Palladium Theater as well as a number of restaurants including The 99s which is behind us - as is Starbuck's. We will keep the...More
Great hotel. Great restaurant next door called the ninety niner. There are NO microwaves in the rooms but the hotel staff had one delivered before I could get settled in and out the door to the DCU Center. Great Hot breakfast on the 2nd floor...More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 22 May 2018
Thank you for your review of the hotel and for your promise to return - we will be sure to keep everything in order for you - glad you enjoyed breakfast - we love those cinnamon rolls too. We will share your comments with everyone...More