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Excellent access to the highway. Large and comfortable room; very clean. Good breakfast. Friendly staff. I arranged for a wake-up call that never came, but I guess you can't win them all. I'm glad that I also set an alarm on my phone! Right next...More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 4 weeks ago
Thank you for your remarks and I regret that your wake up call did not ring to your room. I would prefer that all of guests "win them all." Our guests enjoy our centralized location and the ease of getting to a good restaurant, the...More
Wonderful experience here. It is easy on/off the highway. The rooms are very nice. Starbucks next door. Plenty of great restaurants nearby. The staff was very accommodating. Perfect example of hospitality at it's best.
Thank Larry H
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 29 September 2017
Larry, thank you for your remarks about your visit. That you mentioned our hospitality is extremely gratifying and it proves to the entire staff that their efforts are appreciated.
We will continue to provide you with the best experience when you visit Worcester.
We stayed here for one night while visiting daughter in College. Location was very convenient to WPI. Front staff was helpful and accommodating. Overall our stay was fine. We found the room a little worn and was expecting Queen size beds, the beds were really...More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 26 September 2017
We thank you for writing about your visit to WPI. Although I am glad you found our staff, location and cleanliness of the hotel to be good we will work on the other aspects of your stay that you mentioned. Please let us know when...More
Friendly helpful staff with good fitness room, plenty of parking and clean rooms. Breakfast room on 2nd floor could be a bit noisy if your room is right next to it. Fitness room has a few machines so it's better than most.More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 19 September 2017
Thank you for your comments about your visit to our hotel. You touched upon all of the points that make the hotel a great place - from the staff to the cleanliness of the hotel.
Glad that you were able to benefit from the fitness...More
I lost items from staying here for 6 nights. Called the attention of the manager and made a commitment that they will reimburse the value of the item. After 2 weeks of not receiving anything I made a follow up - this time the General...More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded 18 September 2017
I cannot apologize enough for failing to deliver on our promise. Although we did not have the items which you are missing we did indeed promise to reimburse you. This will be completed today and in an amount greater than the value you are expecting.
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Shuttle Bus Service
Things to do
Fitness Centre with Gym / Workout Room
US$130 - US$196 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Business Hotel in Worcester
#2 Romantic Hotel in Worcester
Non-Smoking Rooms ,
Number of rooms
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