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DoubleTree by Hilton Hotel Bay City - Riverfront

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DoubleTree by Hilton Hotel Bay City - Riverfront
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817 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Bay City - Riverfront
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Showing 814: English reviews
Lansing, Michigan
Reviewed 22 May 2016 via mobile

This was a wonderful stay in Bay City. The hotel is on the walking path that goes along the river. Great walk and lunch at a nearby restaurant was delicious. We had some problems with the air conditioning. Staff got right on it and when it couldn't be fixed right away helped us move to a new room. They gave...

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Helpful?
Thank Charlene P
Cedarburg, Wisconsin
Reviewed 19 May 2016

I feel bad writing this because I do only stay in Hilton chains because I love them. But this DoubleTree's customer service was horrible. I booked, as I should, for a 2-1 week stays for business and booked a suite. One day I noticed my reservation had changed without any notification and I was down graded to a small room....

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Thank emerzrn
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

Dear emerzrn~ I am so sorry that we made your feel unimportant during your last stay. I did do some research and found that we booked your suite over dates that were already held by a group. This was 100% our fault. I feel terrible that we had to move you to a different room, as it was a very...

Durham, North Carolina
Reviewed 19 May 2016

We stayed in the hotel while visiting our kids in nearby Saginaw. I picked the hotel for the location and found it to be really conveniently located to restaurants and walking areas near the river. The hotel itself was very nice and appealing when we entered. The service staff was very friendly and welcoming. The bar staff were also very...

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Thank ioj27
New Orleans, Louisiana
Reviewed 18 May 2016 via mobile

Great stay and the team is very friendly. Also found the bed extremely comfortable!! I have stayed at this location numerous times, and I am never disappointed. Also enjoyed a nice walk on the waterfront – great location! Good restaurant onsite and several options within walking distance for variety.

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Thank Joy S
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

I am so happy you enjoyed your stay!! I am also very excited to tell you that we are continuing to improve our great hotel by updating our lobby and guest rooms with new furniture. We will also be putting in new carpet and drapery in our guest rooms by early 2017. Please let me know if I can be...

Reviewed 13 May 2016

I stay at this hotel frequently on business and find it to be clean, comfortable and the staff is always welcoming and professional. Breakfast is excellent with menus selections and a breakfast bar. Dinner is good, but limited menu. Location is on the river and river view rooms have great view.

Review collected in partnership with DoubleTree by Hilton
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Thank susanfD8819RY
Lapeer, Michigan
Reviewed 13 May 2016

I had my daughters bridal shower here. The banquet staff is very easy to work with. The food was amazing, and I loved the fact that I got to choose my own menu. If it wasn't on their "banquet list" it didn't matter. The chef was very accommodating to what I wanted at my brunch wedding shower. The staff--- can't...

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Thank Gidget002
Saint Joseph, United States
Reviewed 10 May 2016

Nicely located with good river views and short walk to parks, shops and eateries in the setting of cleanliness and friendly staff. However, for the price and similarly equipped hotels, it is surprising and disappointing that they do not offer complimentary breakfast. Also, when requesting a later check out time, they could not grant a check out time beyond 12:30pm.

Review collected in partnership with DoubleTree by Hilton
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Thank Salvador E
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

Thank you so much for taking some time to give us your very valuable feedback. I do want to let you know that all DoubleTree by Hilton products are full service hotels which do not offer complimentary breakfast which is typically offered at limited service hotels. We also feel that our noon check out time is very generous considering we...

Bay City MI, United States
Reviewed 8 May 2016

Airport shuttle doesn't run until 7:30 am. When asked for help to accommodate 7:30 am flight time, not only was it no, but no with an attitude. (3 different people) Other small things as well. No attention to small things the biz traveler would like.

Review collected in partnership with DoubleTree by Hilton
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Thank Robert F
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

Robert F~ I sincerely apologize for the inconvenience you experienced and will get to the bottom of what happened. We should have been able to take you to the airport unless there were some extreme circumstances present. Please feel free to contact me direct to discuss in more detail and see what we can do to win your business back....

Ypsilanti, United States
Reviewed 7 May 2016

My family stayed here and enjoyed the clean, spacious rooms, as well as a nice and fun pool. The food was impressively good and the cost reasonable. All of the staff was very kind and gracious, from check in to restaurant to housekeeping! The location was also great for walking to nearby food, bars, and coffee. The river and park...

Review collected in partnership with DoubleTree by Hilton
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1Thank Rachel H
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

Thank you so much for taking some time to write your very kind review. I have passed along your great comments to our other departments as well. We sincerely hope you have a chance to return to our fabulous hotel and Bay City! Take Care!

Royal Oak, Michigan
Reviewed 5 May 2016

Stayed in a room with 2 double full sized beds. Room was clean, bathroom was nice enough. View was of the roof and not such a great location. Slept decently enough. Service was good, everyone was very friendly.

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Thank NikaNumber1
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review

Thank you so much for taking some time to give us your very valuable feedback. I wish we could dedicate our entire hotel to include views of the river, but it is not possible. I hope you have a chance to return to enjoy our fabulous views. I am happy that you did have a nice stay and would love...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Doubletree by Hilton Bay City-Riverfront on the east bank of the Saginaw River in the heart of historic downtown Bay City, Michigan, offers the perfect location and ambiance for business and pleasure travel. Centrally located within the greater tri-city area of Midland, Bay City, and Saginaw, just two miles east of I-75 off of US-10, our hotel provides easy access to MBS International Airport, area corporations, and leisure attractions. Historic and prosperous, Bay City has retained its charm and is known for its antique shops, boutiques, pubs and eateries which are all within walking distance from the Hotel. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Bay City - Riverfront

Address: 1 Wenonah Park Pl, Bay City, MI 48708-5658
Region: United States > Michigan > Bay City
Price Range: RM540 - RM768 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Bay City - Riverfront 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Doubletree Bay City Riverfront Hotel Bay City
Bay City Doubletree
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Bay City - Riverfront staff and other travellers.
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over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Bay City - Riverfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are city view or river view rooms”
 of 5 bubbles 4KarlaV, 24 Jan 2017 | Read review
“You can request or possibly get upgraded to a river-view room.”
 of 5 bubbles Shadowz425, 5 Nov 2016 | Read review
“For the best view, ask for a room that looks out at river.”
 of 5 bubbles shorning, 1 Nov 2016 | Read review
“Quiet floors, comfortable beds, spacious rooms.”
 of 5 bubbles W7977VCjonathans, 2 Oct 2016 | Read review
“If its in your budget, get the river view room”
  • Sunset on the Saginaw River
 of 5 bubbles tomhR4951WU, 28 Sep 2016 | Read review
5 of 5