Staybridge Suites - Benton Harbor-St. Joseph River
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1275 Cinema Way, Benton Harbor, MI 49022-2306
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Room & Suite (19)
Dining (2)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Staybridge Suites - Benton Harbor-St. Joseph River
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 13 hotels in Benton Harbor
Location
Cleanliness
Service
Value
newest property in Benton Harbor area, all suites include full kitchenette along with all dishes,pots,pans and utensils. Everything you need to set up house for a short or extended stay. Property features an outdoor patio with grill and fire pit for relaxation, state of the art fitness center, indoor pool and complimentary guest laundry.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Breakfast available
Meeting rooms
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Location
Full view
44Reviews1Q+A3Room tips
Reviews
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Popular mentions
Really nice, large one bedroom apartment-like layout. Full kitchen, plenty space to work and relax. Very clean, super helpful staff: props to Terrence at the front desk who went of his way to help me. Great stay- will be back.
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Date of stay: March 2021Trip type: Travelled on business
Helpful
Stayed here on the final nights of a trip in Indiana and the St Joseph's area. We enjoyed the hotel a lot. It was pretty quiet when we stayed and we enjoyed sitting on the back patio and enjoying a few beverages with friends one evening. Our friends were staying on the other side of the freeway at the Holiday Inn Express and the Staybridge seemed to be a much newer and nicer hotel. The rooms were decent size and we had a Studio Queen. Our only disappointment was that outside of the small shopping area there wasn't much to do without driving, but knew we weren't right in Benton Harbor so understood we would be driving.
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Date of stay: July 2020
Value
Location
Service
1 Helpful vote
Helpful
Stayed here for a month because of work. The employees were nice, the ones we met. Theresa, manager of housekeeping was really nice. The room was OK. Except for a couple chips and pop corn kernels underneath couch and a couple cob webs. Orange mold on shower wall. Laundry room was disgusting. Overflowing garbage from the can. Dirty floor. Black mold in rubber seal of washer. Not 1 time did they vacume the hallways or mop the floors!!!! Garbage had sat outside door for 3 days. Hall smelled terrible. The Matt by the side door vacummed twice. Did not vacumme rooms after each visitor. Was there all day, so know this. No big breakfast or social cuz of virus. Ran out of paper towels and toilet paper. Above floors are thin. Kids jumping and light fixtures are shaking. Did complain and it was taking care of. If you have a dog, bring bags to clean up. Not always bags outside. Watch where you step. Some ignorant people don't pick up after their pet. Again nice staff but needs to be a lot cleaner. …
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Date of stay: October 2020Trip type: Travelled on business
Helpful
Two big stains on the couch. Expensive but probably holiday rates. Wouldn’t really go back because it’s nothing special. Pretty straightforward hotel but theses Suites can vary by degrees of wear. 7 out of ten.
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Date of stay: July 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from IHG Service, Owner at Staybridge Suites - Benton Harbor-St. Joseph River
Responded 30 Jul 2020
Hi Mitjones1954, Thanks for your review. We want you to feel at ease when you stay with us. I am sorry that we missed the opportunity to deliver this time. Issues with stains on the couch and the price you paid gave a negative impact on your stay. These will not go unnoticed as I have shared them with our teams to help point our areas that need additional attention. It might not have been a great stay, but I hope you will give us a second chance in the future. Sincerely, Connie D Case Manager IHGService
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In town for work, booked throuh IHG. At work, a co worker told me the hotel will give you a discounted rate for contractors working at the Cook Nuclear plant. I called the hotel and asked, person on phone said yes, about 15 bucks a night cheaper. Upon checking in, inquired about the discounted rate, now I was told I couldn't get it because I booked online. Booked online through IHG, which is there parent corporation. She said I should of requested the rate through them. A rate I didn't even know about. After some discussion she reluctantly gave me the rate. Now because of everything going on, housekeeping requests you put all towels and your garbage in a bag and place it outside your door by 8 am. Did that when I left for work, returned 12 hours later to bags still being there. They finally grabbed it the next morning. Issue 3, as I turned the tv to adjust it, the tv broke off its stand. I walked down to front desk to inform them, was told maintenance won't be in til 7am tomorrow. Thats fine. Return from work next day, tv is fixed, but now the screen was damaged, and the left side was full of lines. Walked to desk, informed them, as I do not want to be responsible for a broken tv now. They said will let manager now in the morning. Return from work next day, tv still broke, front desk, manager knows, blah blah blah. Return 4th day, still broken, never return to this place again, as I have already booked another hotel for this next week of work.…
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Date of stay: May 2020Trip type: Travelled on business
1 Helpful vote
Helpful
Response from IHGService, Guest Relations Manager at Staybridge Suites - Benton Harbor-St. Joseph River
Responded 1 Jul 2020
Hi PETERZINYOU17, It's sad to see how the staff of the hotel handled the minor issues you encountered with the housekeeping and the TV. It is unacceptable and I will open a record and make sure this is investigated. We will also be providing our hotel staff with additional training to ensure they always deliver the best quality of service to our beloved guests. I'm truly sorry you encountered these issues, but I hope you will give us another chance in the future to show you we can do much better. In the meantime please stay safe and healthy! Alejandro G. Case Manager IHGService
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PRICE RANGE
US$105 - US$316 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganBerrien CountyBenton Harbor
NUMBER OF ROOMS
88
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Claim Your Listing Frequently Asked Questions about Staybridge Suites - Benton Harbor-St. Joseph River
Which popular attractions are close to Staybridge Suites - Benton Harbor-St. Joseph River?
Nearby attractions include Hidden Pointe (0.4 km) and Celebration! Cinema (0.4 km).
What are some of the property amenities at Staybridge Suites - Benton Harbor-St. Joseph River?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Staybridge Suites - Benton Harbor-St. Joseph River?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Staybridge Suites - Benton Harbor-St. Joseph River?
Guests can enjoy free breakfast during their stay.
Is parking available at Staybridge Suites - Benton Harbor-St. Joseph River?
Yes, free parking is available to guests.
What are some restaurants close to Staybridge Suites - Benton Harbor-St. Joseph River?
Conveniently located restaurants include Sophia's House of Pancakes, El Rodeo, and Applebee's.
Are there opportunities to exercise at Staybridge Suites - Benton Harbor-St. Joseph River?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Staybridge Suites - Benton Harbor-St. Joseph River?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Staybridge Suites - Benton Harbor-St. Joseph River?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites - Benton Harbor-St. Joseph River offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Staybridge Suites - Benton Harbor-St. Joseph River?
Many travellers enjoy visiting History Center at Courthouse Square (15.8 km).