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Red Roof Inn Benton Harbor - St. Joseph

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Traveller (31)
Room & Suite (28)
Bathroom (3)

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About

#11 of 13 hotels in Benton Harbor
Location
Cleanliness
Service
Value
Red Roof Inn Benton Harbor - St Joseph is a 100% Smoke Free hotel conveniently located off of I-94. We are just miles from Lake Michigan Community College, Berrien County Fairgrounds and Lake Michigan. This hotel offers free Wi-Fi, a free expanded cable package featuring HBO and flat screen TVs. Red Roof Inn Benton Habor - St Joseph is a pet-friendly hotel.
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Property amenities
Free parking
Parking
Wifi
Complimentary Instant Coffee
Complimentary tea
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
24-hour front desk
Vending machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Cable / satellite TV
Bath / shower
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Languages Spoken
English

Location

1630 Mall Dr, Benton Harbor, MI 49022-2310
Red Roof Inn Benton Harbor - St. Joseph
181Reviews1Q+A46Room tips
Traveller rating
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Robert H wrote a review Oct 2023
Chicago, Illinois3 contributions
When I arrived, the room they gave me had a lock that wasn't working. Then they couldn't figure out if they even had another room or not. Staff was friendly enough but very poorly managed, incompetent and I DOUBT I will get my money back.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madison Velian, Marketing at Red Roof Inn Benton Harbor - St. Joseph
Responded 25 Oct 2023
Hello Robert, Thank you for your review of our Red Roof Inn. However, you indicated that your stay was inconvenienced by the issues you described regarding a broken lock and you feeling that the staff was poorly managed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debbie T wrote a review Sept 2023
1 contribution
We arrived at 8:10-8:15 am on 8/5, after driving all night from NC to arrive for a funeral later that day. We went to the room we were given and found the maintenance man hanging out, smoking and getting ready to eat his breakfast. Apparently he had been staying there for a while as the room was totally disgusting, with trash in the floor, used bandages in the bed, etc. I immediately went back to the front desk and demanded another room at 8:30 am. Which we were given and I was told at that time by the front desk clerk I would be refunded for the first night due to the conditions we found in the first room. Once in the new room, we took our Clorox wipes and cleaned the room so we could stay there. We slept for an hour then got up to get ready for the funeral and proceeded there. We did check out on 8/6 as we had to drive back to NC. I then was sent a survey to fill out about my experience. Shortly after that point I received an email advising my refund was in process and could be 10-14 business days to post from Danielle- a manager from what was on the email. After checking it appears that Danielle lied to me as no refund had been attempted.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don’t stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jordan M wrote a review Oct 2022
Chicago Heights, Illinois
The room leaves a lot to be desired. The tub didn't seem to be working/had plywood covering the bottom of it, and strange sounds would occur at 2 am that sounds like a motors running right above your room. Definitely not worth the price you pay and gives off Dahmer vibes.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled solo
Room Tip: Quit running engine above my room at 2 am
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Red Roof Inn Benton Harbor - St. Joseph
Responded 10 Oct 2022
Helo. I am so sorry for any inconveniences this has caused on your stay with us. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah S wrote a review Sept 2022
3 contributions2 helpful votes
We made our reservations a month in advance for 1 room with double beds, we got to the hotel to check in the computer wasn't working and the front desk worker kept dropping the F word in every sentence. Finally gives us the room key, opened the door and only one bed. Go back down and he let us know that " that happens all the time when you book online" so we had to find another hotel to stay at!! They didn't seem to care at all what they had done.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Don't book here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Red Roof Inn Benton Harbor - St. Joseph
Responded 27 Sept 2022
Hello. I am sorry your reservation was not want you wanted. I am not for sure why we were overbooked for double beds. I apologize for any inconvenieces this has caused.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lexus N wrote a review Jul 2022
1 contribution
This place this the most disgusting place I’ve ever stayed . Roaches EVERYWHERE, tub was disgusting & the staff is horrible! The manager, Casey is UTTERLY RUDE ! It’s a -5 in my book, please if u can stay somewhere else!. This place deserves no business tell they ATLEAST get rid of roaches .!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Red Roof Inn Benton Harbor - St. Joseph
Responded 1 Aug 2022
Hi. Thank you for bringing the issues to my attention when you were here. Im glad we had the oppertunity to fix them on your 2 day stay with us. I would of gladly moved you if you would of mentioned we had bugs. We will continue to work hard as a team to make sure every guest is comfortable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle S wrote a review Jul 2022
1 contribution
Looks online are deceiving, and some of the reviewers must've been paid! I wouldn't even rate this a 1 if I didn't have tooo! There was nothing good about location on Mall Dr. in Benton Harbor, MI. Disgusting is putting it mildly! Very dirty, stained blankets, dirty sheets, trash in the room, blankets on the ground near doors, odor in the rooms was overwhelming! We cancelled our reservation and gave plenty of notice for the following days and was still charged the full amount. Called and left messages to speak to the manager, who was supposed to call me today. Still waiting on the return call and told we would not be getting a refund of money for the days not there! If you are planning to stay in Benton Harbor, don't make my mistake and book here !
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Date of stay: July 2022
Value
Rooms
Service
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Red Roof Inn Benton Harbor - St. Joseph
Responded 7 Jul 2022
Hello. I am sorry your stay was not as comfortable as it should of been. We are working as a team to make improvements to our location. Your feedback is helpfull. I wish we could of had the opportunity to accomadated you when you where here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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danielle L wrote a review Jul 2021
New Castle, Indiana1 contribution
UNSAFE!! The resident who stays in room 106 was so intoxicated that he was yelling at the staff at 11 pm that he was going to shot up the place. This behavior continued until 1 am. When I checked out the next morning and told the front lady she told me this was normal behavior from the guy who lives in room 106. That there was been several complaints to the manager and she refuses to kick him. If you have children I would suggest not staying here.
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Date of stay: July 2021
Value
Rooms
Service
Room Tip: Don't stay here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Red Roof Inn Benton Harbor - St. Joseph
Responded 26 Jul 2021
Hello. I am so sorry your stay was not as comfortable as it should of been. We are sold out almost everyday and we try our best to keep down any activity that distrubs our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NewMexic0 wrote a review Jun 2021
Farmington51 contributions31 helpful votes
This is the most vile and disgusting place I have ever spent a night in. Rooms all stink like cigarettes and the ground outside of the rooms is one big ashtray. It is supposed to be a nonsmoking property. Never again will I stay at this chain. The guest in the room next to me asked to get a different room and said the second one stunk just as bad.
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Date of stay: June 2021Trip type: Travelled solo
Room Tip: Wear shoes or your feet will be black from the nasty floors
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Michelle wrote a review Oct 2020
6 contributions2 helpful votes
Its clean afforable and with in walking distance to stores n restaurants. Staff is amazing will honestly go out of their way to make your stay enjoyable. Casey cindy chirly ebony vern are always helpfull. Red roof is our home away from home.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Red Roof Inn Benton Harbor - St. Joseph
Responded 28 Oct 2020
Thank you so much for your kind words about our Hotel. We look forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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debjt wrote a review Sept 2020
Wisconsin Rapids, Wisconsin8 contributions8 helpful votes
Looked run down, towels thin and like sand paper, the soap was minimal, there was hardly any toilet paper on roll and no second roll there. It was clean, however. Did allow pets, no guide for TV available. Handicap done well in bathroom. With this and another negative review, we will not choose Red Roof again. They used to be better.
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Date of stay: September 2020
Value
Cleanliness
Service
Room Tip: Try to get a room on a side not with traffic noise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Red Roof Inn Benton Harbor - St. Joseph
Responded 28 Sept 2020
Thank you for sharing your experience and going into detail. This is very helpful. I am sorry your stay wasnt as comfortable as it should of been.I wish you would of called the office to report these issues because these are simple fixes. The guide is on the TV and my front desk could of changed out your towels and gave you more tissue. We use the standard soap we are required to use. We would of greatly brought you more soap. I will address all areas of concerns, your feedback was greatly appreciated. I am sorry you are not going to give Red Roof an opportunity to make this issues better. We do not like losing a valued guest.Hope you will give us another chance in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 274 - RM 358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
benton harbor red roof inn, red roof inn benton harbor
LOCATION
United StatesMichiganBerrien CountyBenton Harbor
NUMBER OF ROOMS
108
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RED ROOF INN BENTON HARBOR - ST. JOSEPH: UPDATED 2023 Hotel Reviews, Price Comparison and 53 Photos (MI) - Tripadvisor

Frequently Asked Questions about Red Roof Inn Benton Harbor - St. Joseph
Which popular attractions are close to Red Roof Inn Benton Harbor - St. Joseph?
Nearby attractions include Hidden Pointe (1.2 km), Celebration! Cinema (0.5 km), and Burlington (0.3 km).
What are some of the property amenities at Red Roof Inn Benton Harbor - St. Joseph?
Some of the more popular amenities offered include free parking, reduced mobility rooms, and facilities for disabled guests.
Which room amenities are available at Red Roof Inn Benton Harbor - St. Joseph?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Red Roof Inn Benton Harbor - St. Joseph?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Red Roof Inn Benton Harbor - St. Joseph?
Yes, free parking is available to guests.
What are some restaurants close to Red Roof Inn Benton Harbor - St. Joseph?
Conveniently located restaurants include Sophia's House of Pancakes, El Rodeo, and Applebee's.
Are pets allowed at Red Roof Inn Benton Harbor - St. Joseph?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Red Roof Inn Benton Harbor - St. Joseph?
Many travellers enjoy visiting History Center at Courthouse Square (15.9 km).
Is Red Roof Inn Benton Harbor - St. Joseph accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.