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Holiday Inn Express Benton Harbor

270 reviews
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Traveller (8)
Room & Suite (26)
Dining (8)
Overview
  • Excellent53%
  • Very good24%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
“cinnamon rolls”(10 reviews)
“front desk”(40 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Benton Harbor
Special Offer: Save on Hotel Packages!
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (270)Write a Review
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Traveller rating
135
67
38
14
13
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135
67
38
14
13
Show reviews that mention
All reviewscinnamon rollsfront deskthe breakfast arearoom was cleanthe entire staffstaff was friendlya great place to stayoatmealthe general managercontinental breakfastwould stay here againoff the highwayfamily vacationupon checkvery pleasant staythird floorst joseph
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21 - 25 of 267 reviews
Reviewed 7 April 2017

I arranged a group stay for this hotel, and out of all the possibilities in the city I'm so happy I chose this one. Upon check in I was greeted like an old friend and got to meet the kind people that helped make the...More

1  Thank Breed26
Response from Kyle R, General Manager at Holiday Inn Express Benton HarborResponded 14 April 2017

Thank you very much for the awesome review and the great comments about your recent stay at the Holiday Inn Express & Suites of Benton Harbor. I am very happy to know that you had an amazing time while here Our team is fantastic and...More

Reviewed 3 April 2017 via mobile

I recently had a fantastic 2 night stay. I left my Wedding Ring in the Bathroom. I contacted Manager Kyle, described the ring and where I left it. He and the head floor housekeeper found my ring of 31yrs. He even called me from the...More

1  Thank Ivan R
Response from Kyle R, General Manager at Holiday Inn Express Benton HarborResponded 7 April 2017

Ivan, It was a pleasure having your group and we thank you very much for the glowing review as we pride our self's on the customer service and cleanliness we provide I will share your review with our staff, We cant wait to have you...More

Reviewed 16 February 2017

It's a familiar Holiday Inn Express but right now it's in a renovation mode. The carpet installers had the exit blocked when we tried to get our luggage cart off the elevator. The workmen redoing a conference room did the same thing by having a...More

1  Thank Dogwalks
Response from Kyle R, General Manager at Holiday Inn Express Benton HarborResponded 22 February 2017

Dogwalks, Thank you for taking the time to provide feedback from your time at our hotel. I am disappointed to see that you were not completely satisfied with your stay with us. I apologize and hope you will give us another chance in the future...More

Reviewed 31 January 2017

Where do I start. When I booked our reservation, the hotel was informed that we would be accompanied by our family pets. We traveled 4 hours and arrived to find the first floor in a shambles, They were tiling the entire first floor except the...More

1  Thank kswitski
Response from IHGService, Guest Relations Manager at Holiday Inn Express Benton HarborResponded 15 February 2017

Hi kswitski, Thanks for sharing feedback and for choosing to stay with us. It's regrettable to learn that you were let down by the hotel's upkeep and facilities due to renovations and that our staff's level of assistance and detail to attention fell below expectations....More

Reviewed 29 January 2017 via mobile

Have been to this hotel a few times now. I must say all the new renovations to this property has made this my destination hotel when traveling in the area. New Carpet, paint, stone work in lobby, breakfast area. The entire property. I was astonished...More

Thank Dan B
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13456754
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$92 - US$258 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$92 - US$258 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (8)
Room & Suite (26)
Dining (8)
Pool & Beach (7)
Hotel & Grounds (14)
Bathroom (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Lnze04
5 May 2017|
AnswerShow all 3 answers
Response from Kyle R | Property representative |
We have a presidential suites that might fit your need's it has two rooms with an arched doorway, it includes 3 beds: Two double beds in one room, and a king bed in the other. it also has two bathrooms. Please feel free... More
0
Votes
Debi P
1 July 2016|
AnswerShow all 3 answers
Response from Heidi F | Property representative |
Our Jacuzzi suite offers a king bed, 2 TV's a wet bar, microwave and refrigerator, and a Keurig coffee maker. We also have a stand up shower in the bathroom as well as the 2 person Jacuzzi tub with jets. There is also a... More
1
Vote
hays2002
27 June 2016|
Answer
Response from abenameur | Property representative |
Good Morning and thank you for your interest in staying at our hotel during your next trip to the area. Some rooms have a sofa beds, they're the King Leisure suites. We're looking forward having you. Warm Regards, Andy
0
Votes
Room Tips
"Ask Victory!"
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"Ask for a room on the back side of the hotel away from the interstate."
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"My room was on the first floor away from pool and gym"
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"Select another hotel"
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