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BEST WESTERN of Birch Run/Frankenmuth

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809 Reviews from our TripAdvisor Community

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Showing 807: English reviews
Lachine, Michigan
Reviewed 4 days ago NEW

Overall experience was OK considering the amount of noise, toilet not working properly, heater ran constantly. The breakfast bar was all instant food, the coffee was Excellent! The bar was limited for stock.

Review collected in partnership with Best Western
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Helpful?
Thank D3219FTamym
Reviewed 1 week ago

While we have no defined complaints for the staff, this hotel gave the impression of a motel rather than a hotel in it's basic amenities. It was a rather bleak and frigid day/night that we stayed there, which did not add to the stark ambiance. The bath/shower area was small by comparison to those of other establishments. The bed had...

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Helpful?
Thank Richard A
Tamra M, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for your review of your recent stay. Our property here at the Best Western is a little unique in the fact that we have both interior entrance (hotel) rooms, and exterior entrance (motel) rooms. We offer economy rooms and rates, and rooms with more options for a more comfortable stay. Our breakfast includes eggs, potatoes, sausage, fresh waffles,...

Clinton Township, Michigan
Reviewed 1 week ago

ive been coming here for years when my kids were little, we use to do every new years there they had a party back then was nice, boy has it changed! breakfast was unfit to serve to a dog, watery scallop potatoes and burned eggs was horrible, and rude bartenders, no drink coupons because i lost my rewards card, and...

Review collected in partnership with Best Western
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Thank donnasQ1736TR
London
Reviewed 1 week ago

Very friendly staff at check-in. Manager Peter is super sweet. Some updating has been done, all improvements. Fantastic quality sleep, bed very comfortable. Restaurant on site, good food, great specials. However waitress Lisa can be quite rude and pushy. The biggest downfall of the hotel. Breakfast buffet is not bad and has improved over time. Will continue to stay here...

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Helpful?
Thank bkmca
Detroit, Michigan
Reviewed 2 weeks ago

We stayed New Years Eve. I think we had a remodeled room. It was clean and had a nice fridge. Room darkening curtains worked real well. nice pillow selection. Decent sized room with lots of places to put our stuff. Pool looks much bigger in the pictures than it actually is. It was super overcrowded and very echoey. There were...

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Helpful?
Thank juliesroom2
Chesterfield, MI
Reviewed 2 weeks ago

Spent the night on New Year's Eve because my wife and I were attending a local dinner theatre presentation nearby in Frankenmuth. Check in starts at 4pm. We arrived around 5pm and the line to check in wrapped around the entire lobby. I ran into a friend that informed me that he had just spent 40 minutes in line to...

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Helpful?
Thank igor948
Tamra M, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for reviewing your recent stay with us. I do apologize for the lengthy wait during the check in process on New Years Eve. While it is a managers responsibility to ensure proper staffing on busy days, unfortunately we can not foresee events like this occurring. We did our best that day to try and get everyone through the...

Essex, Canada
Reviewed 2 weeks ago

Manager gave us wrong room key and we unexpectedly walked into someone else's room. No assurance same thing wouldn't happen to us. Dingy hallways and stairs. Cold room. Wine glass in lounge was sticky

Review collected in partnership with Best Western
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Thank traceymV7684MJ
Tamra M, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

I apologize for the experience you had during your recent stay with us. We are currently undergoing a large renovation that will be updating our entire property. This is going to include our guest rooms, hallways, and lobby. I will make sure to mention the issue with your wine glass to our GM and our Kitchen Supervisor. Once again, I...

Reviewed 2 weeks ago

We stayed here twice this summer. Once on very short notice and the second time was a planned stay. I was coordinating a road race for the Montrose Blueberry Festival and prefer to stay closer during the festival, as the race registration starts at 6 am. One thing I love to do when staying at any hotel is using the...

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Thank Mandy R
Burlington, Ontario, Canada
Reviewed 4 weeks ago

Stayed one night with family in suite. Internet is 0.5 Mps DL/0.3 Mps UL - can't use netflix. Toilets are tiny, like pooping into a thimble. Water pressure for shower is terrible, i've used public drinking fountains with more water pressure. When I rent a car, i want it to be nicer and newer than my own. When I rent...

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1Thank LordYabo
Tamra M, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

I apologize for not exceeding your expectations during your stay. Our property is currently undergoing a large renovation that will bring us up to the level of a Best Western Plus. This renovation is includes the exterior of our building along with the interior. This will involve the public areas and the some of our guest rooms, including replacing mattresses...

Brampton, Canada
Reviewed 11 December 2016

Very close to Frankenmuth, MI. It is difficult to review the rooms as it seems, since the exterior of the hotel is under construction, plans are underway to do renos on the rooms too. The price was very good and the facility was clean if dated. Staff was very friendly and anxious to please. Great food and spirits in the...

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Helpful?
Thank Annabanana44
Tamra M, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for taking the time to review our property. You are correct in that it is a little hard to review a property that is going to be changing just about everything! I appreciate the honestly and hope you come stay again after our renovations are completed!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN of Birch Run/Frankenmuth

Address: 9087 Birch Run Rd, Birch Run, MI 48415-9747
Region: United States > Michigan > Birch Run
Price Range: RM241 - RM438 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN of Birch Run/Frankenmuth staff and other travellers.
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Questions? Get answers from BEST WESTERN of Birch Run/Frankenmuth staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Possibly staying in the front section may be better, unsure.”
 of 5 bubbles richardaB9291PQ, 7 Jan 2017 | Read review
“Some rooms you enter from a hallway, some from the outside, I guess it would be personal preference.”
 of 5 bubbles juliesroom2, 1 Jan 2017 | Read review
“They have pet-friendly rooms upon request”
 of 5 bubbles igor948, 1 Jan 2017 | Read review
“If using the pool/hot tub area, ask for a room in the main building.”
 of 5 bubbles 247mandyr, 29 Dec 2016 | Read review
“Do not stay near pool area or lounge”
 of 5 bubbles katherinebQ3138OY, 9 Dec 2016 | Read review
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