The night front desk clerk was rude and dismissive of my wife's concerns regarding the pool capacity and enforcing their time slot policy. Breakfast was a bag lunch style, nothing to write home about.
Great location for visiting the Frankenmuth/Birch Run area. We were just minutes away from restaurants and shopping. First hotel since the pandemic began that we stayed at that offered an individually wrapped hot breakfast option. Also discovered that the pool and bar were open with safety protocols in place. Staff was courteous and helpful throughout our stay.
The website needs to be updated. The website said 2 bars, a restaurant and a full breakfast. None of this is true.bars are both closed, so is the restaurant, the breakfast was a grab and go. The room was dirty. Window had lip and finger prints on them. Bed coverings were dirty also had hair on them. Table tops were sticky. I am sure Covid procedure were not followed. The owner was notified the next morning, that we were not happy, she never apologized. She blamed everything on the Michigan governor. The governor was not in charge of cleaning! Everything is opened in Frankenmuth Mi! Why not in Birch Run Mi? Disgust and very disappointed!
This hotel is in bad need of repair. Our room smelled like smoke that was covered by air freshener. We had no soap, shampoo, conditioner, or toilet paper in our room. Staff replaced when notified. I would have liked a different room, but was told they were full. Sure did look like it from the parking lot. Our TV was green, and was told they knew about it but didn’t know how to fix it and didn’t have any extra tv’s. The walls are very thin and could hear everything around us ALL night. The staff helped as much as possible.
Loved the location, close to Frankenmuth and Tonys on I-75. The courtyard king room was nice with patio. Tv options weren't that great. Service was interrupted for a bit. Too bad we didn't get to enjoy the breakfast that they normally have. Covid precautions were in place.
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