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All reviewsoutlet mallwafflessausagehot tubfitness arearoom was cleanabove averagewould stay here againlittle thingsgreat location for shoppingminute drivetwo queen bedsindoor poolvery nice staywe've stayedgreat place to stayoff the highway
The staff member working the front desk was very friendly as soon as I walked in to check in. She offered a coupon book for the nearby outlets and when I commented on the cute snowman Christmas tree they have in their entryway and took...More
Response from Aubree D, Guest Relations Manager at Comfort Inn Birch RunResponded 18 December 2015
It is so great to hear such positive feedback from our guests! Thank you for choosing us. We believe that customer service is a very large part of being a great hotel so we appreciate you acknowledging our success in that area. Once again, thank...More
We frequent the Birch Run - Frankenmuth, MI area every year around Christmas for the last 15 years. We have stayed at many of the hotels in the area (Hampton, Holiday Inn, Frankenmuth Motel, Drury Inn, Fairfield Inn, and Baymount) .This year we decided to...More
Response from Aubree D, Guest Relations Manager at Comfort Inn Birch RunResponded 12 December 2015
I completely understand your frustration in this situation. Although, please do let me explain this to you. What we do at 6pm the day of arrival is pre-authorize the credit card on file. This means a pending charge it is not actually taken out of...More
I booked this motel for 2 nights with the intention of meeting up with my 3 daughters to do some shopping. On the week we were to go my husband got a report back from his Dr. saying he had malignant melanoma on his foot....More
Response from Aubree D, Front Office Manager at Comfort Inn Birch RunResponded 6 December 2015
I am terribly sorry to hear that you had so much trouble with this reservation. I am also sorry to hear of your husbands condition although I am glad to hear his surgery went well. Unfortunately the prepaid policies are very strict which you should...More
Second time in the area but first time staying at this hotel. Definitely would stay at this location again. They treat All guest whether using a CLC discount or not, all the same unlike a place down the street. Rooms was very nice, beds are...More
Thank Angie M
Response from Aubree D, Guest Relations Manager at Comfort Inn Birch RunResponded 28 October 2015
Thanks so much for your kind compliments to our hotel Angie! We strive to make everyone's stay here a great one. I am glad you enjoyed your stay. Please come to see us again soon!
Front Desk Manager
I have stayed at several Comfort Inn locations and this one is by far the nicest one thus far.
Let me start by saying the lobby is so welcoming and inviting, not to mention the huge breakfast bar that includes, eggs, pancakes, bacon, cereal, muffins,...More
Thank Mary C
Response from Aubree D, Guest Relations Manager at Comfort Inn Birch RunResponded 27 October 2015
Thank you so much for such kind compliments! We are very glad you enjoyed your stay with us. We hope to see you again soon!
Front Desk Manager