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Crown Metropol Perth

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1,337 Reviews from our TripAdvisor Community

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Showing 1,318: English reviews
Reviewed 7 June 2016 via mobile

The rooms were nice and everything we hired it for a birthday. except we couldn't have music playing or anything like that they were overly strict and it ruined the night. pretty disappointing. We also asked if we could get some limes for the drinks we were having they brought them up and it cos us $20 for a few...

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Helpful?
1Thank Jack B
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Jack B Thank you for your comments. Whilst I understand your disappointment at not being able to play music during your recent birthday celebration at Crown Metropol Perth, we have a responsibility to all hotel guests and have a no party policy in place. The probability for music to be heard in neighbouring rooms would impact on the guest...

Reviewed 6 June 2016 via mobile

Booked in here for two nights "Hideaway at 9" package to see Perth for the first time. Silly me thought it would be the same standard as the Melbourne Crown- nope, there's no comparison. This hotel is SO noisy- I could hear the people next door talking about their casino adventure. I'm sure every water pipe in the building ran...

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Helpful?
Thank Joolz090164
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Joolz090164 Thank you for your feedback. It is disappointing to read your review and I must apologise for what was obviously a disappointing experience. I regret you were inconvenienced by the noise from adjoining room and the restaurant downstairs. Your comments will be shared with the operational team for review as we are committed to providing a memorable guest...

Reviewed 5 June 2016

A great luxury entertainment complex for those who want to indulge. Go see a show at the theatre or dine at one of the many top class restaurants. Try your luck in the casino or go for a swim in their deluxe pool. There is something for everyone.

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Helpful?
1Thank Noelle C
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Noelle C Thank you for your feedback. I am pleased to read your review and delighted you were able to sample some of the wonderful facilities on offer at Crown Metropol Perth. We look forward to your return some time in the future. Sincerely, Andrew Cairns Executive General Manager Crown Perth Hotels

Perth, Australia
Reviewed 4 June 2016

We stay here quiet often, only for the convenience and my husband is a gold Pearl member. I do think for a five star hotel for what it is, is way over priced..Although the rooms are set out nice they are not always up to the clean standards you would expect and the carpets are really stained. Every time we...

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Helpful?
2Thank Rachel F
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Rachel F Thank you for your comments. Your feedback has been noted and will be shared with the operational team for review. Your comments relating to the team are welcomed as we are committed to providing a high level of customer service to all of our visitors. We hope to see you return in the future. Sincerely, Andrew Cairns...

San Pedro, Belize
Reviewed 2 June 2016

We were traveling in Australia and originally slated to travel to Airlie Beach but had a change in plans due to weather. After visiting the website and a call to Central Res, we'd re-booked our ten nights and were excited to be on our way to the Crown where we were expecting luxury. Our bathroom was nicely appointed and bathroom...

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Helpful?
1Thank MalibuStace
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear MalibuStace Thank you for your comments. Please accept my sincere apologies for what appears to be a disappointing experience. I have noted the comments relating to the carpet and will share this with the operational team. We are currently re-carpeting many of the guest rooms with badly stained carpet and feedback such as yours allows us to identify the...

Perth, Australia
Reviewed 2 June 2016

Room rates are pricey at Crown but if your after a 'no compaints' stay then the money obviously goes into hiring great staff. We stayed here because it was close to the Cirque Du Solei. Next time i will stay just to enjoy the Crown experience. The room was nice. Proably fairly newly renovated. The view was half of the...

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Helpful?
Thank Jay_99_Jay
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear JBone101 Thank you for your review. I am pleased you enjoyed your recent stay at Crown Metropol Perth. We are committed to providing our guests with a high level of customer service and I would be happy to share your comments with the operational team. We are pleased you will return and we look forward to welcoming you back....

Basel, Switzerland
Reviewed 1 June 2016 via mobile

We stayed here for one night but as it is close to the airport it was nice to have such a convenient location after such a long trip. The rooms were very classy and the breakfast was fantastic! I would definitely suggest a stay here if your next in Perth.

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Thank DavidVR84
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear DavidVR84 Thank you for your feedback. Being a 5 Star property and in close proximity to the Airport does make Crown Metropol Perth a popular destination for short stay travellers as well as appealing to visitors looking for a Resort style vacation. I am pleased you were able to experience our product and look forward to a possible return...

Perth, Australia
Reviewed 31 May 2016

What a great place to stay! Room extremely well laid out - toilet had its own door - definite bonus. Great spa bath and infact, was impressed with the bathroom facilities. Always great to slip downstairs to have a flutter, eat and drink. Had room service - toasted sandwich was very ordinary. Had some issues with a staff member ringing...

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Helpful?
1Thank Spina9255
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Spina9255 Thank you for your recent comments. I am pleased you chose Crown Metropol Perth to celebrate the Mothers' Day weekend and trust you enjoyed you visit with us. I would like to extend my apologies with regard to the unwanted phone interruption and will investigate this occurrence with the team. We hope you return to Crown Metropol Perth...

Mandurah, Australia
Reviewed 30 May 2016 via mobile

We were away for the night for a special celebration. We checked in room was on second floor. We were not expecting much as we had a very good deal on the room via a booking site. We were pleasantly surprised. We had a nice view too! The room was clean and well presented. The only thing I would say...

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Helpful?
Thank michelle386
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear michelle386 Thank you for your comments and I am pleased you chose Crown Metropol Perth for your special occasion. I hope you enjoyed your stay with us and were able to take advantage of our comfortable guest rooms and in your case, the wonderful views. Your comments with regard to the carpet has been noted and we are currently...

Reviewed 29 May 2016 via mobile

I'd go so far as to say this is a five star property. Perth is a bit light on in terms of luxury hotels there really are only a couple with the majority rating 3.5 to 4 stars on an international scale. This hotel is modern, tidy and very well laid out. It has plenty of amenities and is an...

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Helpful?
Thank Dave B
Andrew C, General Manager at Crown Metropol Perth, responded to this review

Dear Dave B Thank you for your recent comments. I am pleased your enjoyed your stay at Crown Metropol Perth and we will look forward to welcoming you back many times in the future. Please accept my apologies for the slight lapse in service with regards to the empty bottle. We appreciate you taking the time to post your review...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area, children’s zone and glamorous ISIKA Perth. ... more   less 

Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia
Region: Australia > Western Australia > Greater Perth > Perth > Burswood
Price Range: RM799 - RM1,936 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental Burswood Hotel Perth
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Questions & Answers

Here's what travellers have asked, with answers from Crown Metropol Perth staff and other travellers.
17 questions
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Questions? Get answers from Crown Metropol Perth staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 3rd floor, GREAT vista of downtown Perth and waterway (Swan River). Free wifi. Very quiet.”
 of 5 bubbles casual2015, 9 Dec 2016 | Read review
“High floors are quieter, city views are best, ask for a room away from the elevators :)”
 of 5 bubbles JackieAus, 4 Dec 2016 | Read review
“Chose a room in the higher floors for a better view.”
 of 5 bubbles JaimeH601, 28 Nov 2016 | Read review
“Ask for a room overlooking the pool”
 of 5 bubbles MattL749, 13 Nov 2016 | Read review
“Floor on the upper levels with view of the river”
 of 5 bubbles CharlesR71, 1 Nov 2016 | Read review
5 of 5
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