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The Henry, Autograph Collection

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The Henry, Autograph Collection
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720 Reviews from our TripAdvisor Community

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Showing 694: English reviews
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Reviewed 4 days ago NEW

Staff at check in were great, then in our room when I went to get into our bed, the bed was not correctly made. Sheets did not fit. Housekeeping came, had to get another set of sheets that fit the bed. Long evening, our friends room was the same. The room was set at 75 and you could not change...

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Helpful?
1Thank Gloria W
Jacklynn P, Front Office Manager at The Henry, Autograph Collection, responded to this review

Good Afternoon, Thank you for taking the time to complete our guest satisfaction survey. We appreciate your feedback, and I would love the opportunity to discuss the issues you experienced in greater detail. Please feel free to contact me directly should you have the time. Thank you, I look forward to hearing from you. Regards, Jacklynn P. jacklynn.pierik@behenry.com

Ontario
Reviewed 2 weeks ago

We are from Canada and decided to go shopping in Dearborn for the night and were looking for a hotel to book for one night's stay. We found The Henry on Trip Advisor and happy with the reviews and the photos of the hotel. We checked in Friday afternoon and the front desk staff were very helpful and kind. The...

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Helpful?
1Thank Diane F
Ivana C, Front Office Supervisor at The Henry, Autograph Collection, responded to this review

Good Morning, We truly believe that service should be provided with one purpose in mind, to create memorable moments for you and the ones you love. We are pleased to know that the service you received, the amenities of the hotel and the location were perfect for your visit. We hope to see you back at the Henry soon! Always...

Houaton
Reviewed 2 weeks ago via mobile

The Henry was a wonderful hotel. The rooms were clean and neat, the hotel itself is beautiful and the location was great. Mall within walking distance with an assortment of restaurants. Easy access to airport and freeways to downtown. Food in the restaurant was good but a little pricey. Staff was very attentive even to coming up to make sure...

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Helpful?
Thank Loret77058
Jacklynn P, Front Office Manager at The Henry, Autograph Collection, responded to this review

Good Morning, Thank you for taking the time to provide feedback in regards to your visit. Your kind words in regards to our property are greatly appreciated, and I am delighted to see that your stay with us was enjoyable. Should you find yourself travelling back to the Dearborn area, please feel free to reach out directly. We would love...

Saint Thomas, Canada
Reviewed 2 weeks ago

This hotel was selected based on reviews and it was fabulous! Loved the art work throughout the hotel, staff were friendly and accommodating and the room was quiet, spacous and the bed was very comfortable. Easy access to downtown Detroit. Highly recommended this hotel, as we do plan to return.

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Helpful?
Thank DougJulie
Jacklynn P, Front Office Manager at The Henry, Autograph Collection, responded to this review

Good Morning DougJulie, Thank you for taking the time to complete our guest satisfaction survey. I am so pleased to see that you enjoyed your stay with us, and delighted you will be returning to the Detroit area. Please feel free to reach out at any time, we would love the opportunity to personalize your next visit. Warm Regards, Jacklynn...

Reviewed 3 weeks ago

I had a confirmed booking (through Priceline) for one night in April in this Hotel. Drove there to arrive in the middle of the night (like 1 AM). Checking told me that "their reservations department somehow still allows reservations even though they are fully booked and don't have rooms". What I think REALLY happened is that due to the storm...

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Helpful?
1Thank Johannes M
Jacklynn P, Front Office Manager at The Henry, Autograph Collection, responded to this review

Good Afternoon, Thank you for taking the time to complete our guest satisfaction survey. Your feedback is truly appreciated, and it disappoints me to see that your experience was less than satisfactory. I would love the opportunity to discuss these circumstances in greater detail. Please feel free to reach out directly at your convenience. Thank you again for your comments,...

Washington DC, District of Columbia
Reviewed 3 weeks ago

This is an exquisite hotel. A 4 diamond awarded hotel well earned!. You can't help but be wow'ed the minute you enter the hotel. Artwork throughout the hotel and is available for purchase through Park West-which I've purchased artwork from that firm before. The wainscoting and robin blue egg color throughout this hotel is beautiful. There is a small sundries...

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Helpful?
Thank Davethewave1
Jacklynn P, Front Office Manager at The Henry, Autograph Collection, responded to this review

Good Afternoon, Thank you for taking the time to provide feedback in regards to your recent stay with us. Your comments are truly appreciated, and I am delighted to see that your stay was enjoyable. I will be sure to pass along these kind words to the appropriate team memebers. We hope to see you back at the Henry soon!...

Davenport, Iowa
Reviewed 3 weeks ago

Nice hotel with a very well trained and kind staff. I felt a bit spoiled by the attention from the wait staff in the hotel restaurant and the valets who shuttled me to two appointments. This hotel is older but in an area very close to a shopping mall (walking distance) and the Ford Museum, which is one of the...

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Helpful?
Thank 543AnnM
Jacklynn P, Front Office Manager at The Henry, Autograph Collection, responded to this review

Good Afternoon, Thank you for taking the time to provide feedback in regards to your recent stay with us. I am delighted to see that you enjoyed your visit, and I will be sure to pass along your feedback to the appropriate team members. Should you travels bring you back to the area, please feel free to reach out directly....

Woodbridge, Virginia
Reviewed 3 weeks ago via mobile

This is one of the nicest hotels we've stayed in in the states. The staff went above and beyond to make our stay as nice as possible. The gym, pool, and hot tub are great. The rooms are extremely nice and modern. We were upgraded to a King suite and it was spectacular with a separate walk in shower and...

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Helpful?
Thank Bill D
Jacklynn P, Front Office Manager at The Henry, Autograph Collection, responded to this review

Good Afternoon, Thank you for taking the time to complete our guest satisfaction survey. Your kind words in regards to our staff and property are greatly appreciated. I am delighted to see that you enjoyed your stay with us, and I will be sure to pass along these kind words. Thank you again for your feedback, we hope to see...

Reviewed 4 weeks ago

This hotel is an excellent place to stay. Everyone that I came in contact with was very accommodating. I enjoyed the stay very much and highly recommend it to anyone going to Dearborn, MI. We were there because my granddaughter, living with cerebral palsy, competed in the bronze level of Mark Brock's Michigan Dance Challenge and her show dance "The...

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Helpful?
Thank johnkD7768TN
Jacklynn P, Front Office Manager at The Henry, Autograph Collection, responded to this review

Good Afternoon, Thank you for taking the time to complete our guest satisfaction survey. Your kind words are truly appreciated, and we congratulate your granddaughter on her great accomplishment! Thank you again for your comments, we hope to see you back next year! Warm Regards, Jacklynn P.

Decatur, Georgia
Reviewed 4 weeks ago via mobile

Helpful staff; excellent restaurant although it was a tad pricey we thought; the hotel was wonderfully decorated-my favorite floor is the second that has Disney art; the restrooms were well stocked, well lit, and clean; they will also call you transportation to the airport if you are leaving very early; Lyft and Uber were not readily available early on a...

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Helpful?
Thank JBC1466

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Adjacent to Fairlane Town Center. 3 miles from The Henry Ford. AAA Four Diamond hotel. Guestrooms include free internet access, 37 inch flat screen TVs with 24 HD channels, "The Henry Bed" exclusively by Lady Americana, Frette 400-count Egyptian cotton bedding, marble bathrooms, plush bathrobes and RUSK bath amenities. Experience culinary creations in The Gallery Restaurant, or 24 hour in room dining. fitness center, indoor pool, whirlpool and sauna. Now offering Marriott Reward Points. ... more   less 

Additional Information about The Henry, Autograph Collection

Address: 300 Town Center Dr, Dearborn, MI 48126-2712
Region: United States > Michigan > Dearborn
Price Range: RM705 - RM1,549 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Henry, Autograph Collection 4*
Number of rooms: 308
Reservation Options:
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Also Known As:
The Henry, Autograph Collection Hotel Dearborn
Dearborn Ritz Carlton
Ritz Dearborn
Ritz-Carlton Dearborn
Hotel Style:
#1 Business Hotel in Dearborn
#1 Family Hotel in Dearborn
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Questions & Answers

Here's what travellers have asked, with answers from The Henry, Autograph Collection staff and other travellers.
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Questions? Get answers from The Henry, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check bed and air conditioner along with if you can open window.”
GloriaW648, 26 Apr 2017 | Read review
“Chose another Hotel if you don't want to risk to be roomless in Detroit in the middle of the night!!”
johannesm218, 9 Apr 2017 | Read review
“All rooms are great.”
johnkD7768TN, 30 Mar 2017 | Read review
“Request odd numbered rooms to see the beautiful Detroit skyline!”
  • The upgrade to the presidential suite was beyond anything we could have expected!
  • Keri, our Social Executive Meeting Manager, added some personal touches to our room to welcome u
momof3spartans, 1 Mar 2017 | Read review
“I would choose a room as far away as possible from the morning garbage dumpster.”
kimberlysZ228GZ, 22 Feb 2017 | Read review
5 of 5