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The Westin Detroit Metropolitan Airport

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The Westin Detroit Metropolitan Airport
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1,348 Reviews from our TripAdvisor Community

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Showing 1,306: English reviews
Decatur, Georgia
Reviewed 4 November 2013 via mobile

The Westin Detroit is a great airport hotel. I stayed overnight to catch a connecting flight and the Westin is everything you would want in an airport hotel. Primarily location, it's literally in the airport with its own dedicated security. It took me less than 10 minutes from walking out of my room to standing at the gate. On top...

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Helpful?
1Thank Travis W
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

I'm so glad you enjoyed your stay, as well as our Dema Restaurant. Our convenience is so important too and we hope to see you again soon. Sincerely, Paul DiNapoli Director of Operations

New York City, New York
Reviewed 31 October 2013

Stayed at this hotel for one night on my way home from China. The good news: it's connected to the McNamara terminal and is very easy to get to in about 3 minutes after baggage claim. The bad news: TV wasn't working in my room and technicians had to come up to fix it (they were fantastic, though). Worse (and...

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Helpful?
Thank scottv1000
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Valued Guest, Thank you so much for your feedback and reccommendation. Our typical level of service is far better than what you received and for that we're truly sorry. We'll certainly use this as a teaching moment for the team involved and we do hope you'll give us another chance. Please reach out to me directly if I can...

Brentwood, Tennessee
Reviewed 30 October 2013

We arrived at the Detroit airport late at night with plans to drive to Toronto the following morning. The best things about this hotel were the location and ease of use from the airport which could not have been better. The hotel property was nicer than what I expected for an airport property. The restaurant food was also good. We...

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Helpful?
Thank CDPRP12
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Thank you so much and yes, we are a great place to stop on the way to Toronto. We're glad you enjoyed our club lounge and we hope to see you again. Paul DiNapoli Director of Operations

San Francisco, California
Reviewed 29 October 2013

I stayed one night at this hotel during a corporate relocation from the Detroit area to California. We were exhausted and overwhelmed upon arrival (as the movers had just wrapped up packing and moving our house hours before). From stepping out of the car dropping us off, the hotel staff was amazing. They helped with our luggage (out of the...

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Thank Melanie_D002
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Thank you so much for your review and wonderful comments. Relocating can be difficult and I'm so pleased that you and your family had a wonderful experience with us. Best of luck in California and we hope to see you again soon. Paul DiNapoli Director of Operations

Saline, MI
Reviewed 27 October 2013

Would like to comment about yet another great stay at the Westin inside the Detroit airport. By now we know the routine of dropping off the car with the valet, proceeded to check in downstairs where the staff is always courteous, friendly and highly professional. The rooms are very nice, not especially lavish, but comfortable and the bathroom has a...

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1Thank Beachlover888
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

We're so glad to see you again and thank you very much for your feedback. Hearing that our guests had a wonderful time does make our day! We're in process of implementing a texting feature at our Valet Department that will offer ease of service with vehicle retrieval. Please inquire at next time of booking, as we should be ready...

Laramie, Wyoming
Reviewed 26 October 2013

This is a beautiful hotel, and is located in the McNamara terminal at DTW. Getting to the shuttle service at 1 am seemed to take forever, but once at the stop, the service was incredible. Several other shuttle drivers jumped out to help us load our luggage, and the Westin drivers dropped us off right at the entrance to the...

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Helpful?
Thank Cece1024
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

We take so much pride in our service and we're so pleased that you had a great experience! Ann Arbor is a great city and we hope to see you out this way again. Sincerely, Paul DiNapoli Director of Operations

Reviewed 24 October 2013

We stayed for one evening at this Westin hotel located inside the main terminal of DTW, and it was great. We had a hard time finding the hotel once we landed on our cross country flight into the main terminal, but after that it was smooth sailing. The lobby and courtyard are huge, goes up 7 stories and lets the...

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1Thank isy_01
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Thank you for your feedback and we're so pleased to hear that you enjoyed all we have to offer! Great news - the rejuvenation project is now complete and the access to the terminal is free and clear. Hope to see you soon! Paul DiNapoli Director of Operations

New York City, New York
Reviewed 21 October 2013

My wife and I have stayed at this hotel many times and we keep going back. The convenience of its location (i.e., attached to terminal, private security check, etc.,) is obvious, but it actually is a very nice airport hotel. The finishings are in great condition, still feels new, service is excellent, is very quiet. Highly recommended, especially if you...

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Helpful?
3Thank RNG1008
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Thank you so much and we're thrilled that you enjoyed your stay. We're always here for you and we hope to see you and your family again soon. Paul DiNapoli Director of Operations

Atlanta, Georgia
Reviewed 14 October 2013

This may be one of the best airport hotels in the United States. It is directly connected to the airport and (most of the time) has direct security access to the airport. A very nicely run and maintained property. Great for an early flight out or a late flight into Detroit.

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Helpful?
Thank Steve30341
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

Thank you very much for your comments and we're so glad to hear that you enjoy our property. Please let us know if we can ever help you in the future. Sincerely, Paul DiNapoli Director of Operations

Bangkok, Thailand
Reviewed 13 October 2013

This hotel is located right next to the delta airline terminal in Detroit airport. Location is superb as attached to the terminal building. If you are flying from the other terminal, you get a shuttle running from outside the hotel every ten minutes or so. Hotel rooms are nice and staff is helpful. I always sty here when I come...

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Helpful?
Thank David N
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review

We're so pleased to hear that you enjoy our service and convenience and we hope to see you again soon. Thank you, Paul DiNapoli Director of Operations

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Detroit Metropolitan Airport, located in the new world-class McNamara Terminal, offers a private security entrance, latest technology and Detroit's most stylish & comfortable surroundings. ... more   less 

Additional Information about The Westin Detroit Metropolitan Airport

Address: 2501 Worldgateway Place, Detroit, MI 48242
Region: United States > Michigan > Detroit
Price Range: RM815 - RM1,758 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Detroit Metropolitan Airport 4*
Number of rooms: 414
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Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
Westin Detroit Metropolitan Airport
Detroit Westin
The Westin Detroit Metropolitan Airport Michigan
Hotel Style:
#1 Green Hotel in Detroit
#2 Family Hotel in Detroit
#2 Luxury Hotel in Detroit
#3 Business Hotel in Detroit
#3 Romantic Hotel in Detroit
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Detroit Metropolitan Airport staff and other travellers.
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Questions? Get answers from The Westin Detroit Metropolitan Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select an exterior room that is tarmac facing. Avoid the interior room!”
 of 5 bubbles 979kerrib, 8 Mar 2017 | Read review
“Prefer to take he airport facing rooms at the back of the hotel. They have a better view.”
 of 5 bubbles someshs931, 4 Mar 2017 | Read review
“Get a room facing the runway.”
 of 5 bubbles DianeL272, 28 Feb 2017 | Read review
“One of the few places you'd like a room by the elevator.”
 of 5 bubbles gregoryc392, 27 Feb 2017 | Read review
“Tarmac view”
 of 5 bubbles DRLand, 9 Feb 2017 | Read review
5 of 5