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Holiday Inn Express Gaylord

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Holiday Inn Express Gaylord
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215 Reviews from our TripAdvisor Community

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Showing 215: English reviews
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Saint Clair, Michigan
Reviewed 4 weeks ago

Nice hotel. Good breakfast. Room was clean. There were a lot of snowmobilers there but fairly quiet in spite of that. I was glad I wasn't near the ice machine... when it was running it was awfully loud, but, I didn't hear it from my room. The heater in the room was quite loud. I wasn't kept awake by it,...

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Thank Steve D
Reviewed 4 weeks ago

The hotel was ok. The refrigerator was old, not cold and loud. The room was not well equipped with noise insulation. You can hear people in the hallway talking, and people above you walking. The staff were confused with the reservation changes and charged the wrong credit card. When I called back to resolve the issue, I had to wait...

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Thank okletstalkaboutit
IHGService, Guest Relations Manager at Holiday Inn Express Gaylord, responded to this review

Hi okletstalkaboutit, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the refrigerator, room sound insulation, and staff service regarding your credit card charges. I would like to apologize for any inconvenience these issues may have caused you during your stay....

Lansing, United States
Reviewed 16 February 2017

We stayed there for three nights since my husband was in town for work. I stayed at the hotel during the day. The night we arrived we discovered an issue in our room When I told the staff within minutes the maintenance person arrived and had it fixed in no time. The staff was very understanding and nice about me...

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Thank Denise K
Thunder Bay, Canada
Reviewed 11 January 2017

We arrived around 9 pm, escaping a snowstorm on our way north. The parking lot looked full but there were still rooms available. The pricing was average for this chain, paying $100 plus tax. The check in was smooth and we had a room close to the parking lot door. The room was a bit tight but offered a small...

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Thank mannycanuck
Reviewed 4 January 2017 via mobile

Hotel is located close to downtown and near Walmart and other various restaurants. The hotel main areas lobby and pool are still in the alpine theme of the whole city of Gaylord. This place has obviously been remodeled and updated and they still kept the Alpine village theme which I think is great. It makes it very unique especially the...

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Thank G L
1201KimF2016, General Manager at Holiday Inn Express Gaylord, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kim Foley General Manager

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 7 December 2016 via mobile

This place was real nice and clean. Furnishings were up to date. It was very busy both nights in the middle of the week in early November. Seems to be the place to stay. I didn't have time to use the pool so I can't rate that but, I did see others using it. I will stay here again when...

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Thank A TripAdvisor Member
Reviewed 26 November 2016 via mobile

I've stayed in many Holiday Inns and this wasn't my favorite. It was in a busy area, and the hotel just seemed to be suited for in and out guests. Lacked the peaceful feel that I've experienced at other HI locations; more a motel feeling than hotel. I certainly don't think it was worth the cost.

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Thank Nikki A
1201KimF2016, General Manager at Holiday Inn Express Gaylord, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room and Hotel conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

Sudbury, Canada
Reviewed 23 November 2016

We have stayed at this hotel a couple of times now and both times we had a problem using our credit card points. We have booked hotels many times with our points and never encountered the problems we have had here. We were also encouraged to call the hotel directly to receive a better rate than booking with our points....

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Thank alsue1997
1201KimF2016, General Manager at Holiday Inn Express Gaylord, responded to this review

Please feel free to contact me at gm@hiexpressgaylord.com, so I can provide additional assistance and reassurance of you booking your next stay with us and making sure we are up to par with IHG brand standards. Kim F.

Detroit, Michigan
Reviewed 21 October 2016

I called at 9am asking for 1 hr earlier check in time and was told to call back at 1:30ISH to ask. I am driving 4 hrs to get there, so if I find out at 1:30 ish that I can't get an early check in I will be sitting in the parking lot for an hour! I explained that...

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Thank 969ginger
IHGService, Guest Relations Manager at Holiday Inn Express Gaylord, responded to this review

Dear 969ginger, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that we fell below your expectations and if your early arrival request was not guaranteed. We take comments such as these very seriously and would like to follow up with you. I...

Clarkston, Michigan
Reviewed 22 September 2016

I hate to say it, but we came home from the soccer tournament - and my daughter's legs looked like she had 100 mesquito bites - after reviewing websites and talking to experts, we conclude, without a doubt that she had been bitten by bedbugs. Classic. And, I'll add that while I have tried several times to make contact with...

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2Thank mkanderson1
1201KimF2016, Manager at Holiday Inn Express Gaylord, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel Gaylord, in Northern Michigan, 45 minutes from beautiful Mackinac Island and located on the 45th parallel Gaylord, Michigan. Guest rooms are equipped with refrigerators, free wired/wireless high-speed Internet access and a 27 cable television with HBO & voice mail. King rooms offer 32' HD LCD TVs with DVD players. Free DVD rentals are available at the front desk! We also offer Jacuzzi rooms. Enjoy the spectacular hot Smart Start breakfast and our indoor heated pool, hot tub, dry sauna and fitness center. Our 2 meeting rooms accommodate 6-50 people. For outdoor enthusiasts we are minutes to Treetops Golf Resorts, Boyne Mountain and Shanty Creek. Join us in Gaylords golf Mecca with 24 of Michigan finest golf courses.Upcoming events: Boyne Morel mushroom Festival, regional hockey playoffs, soccer tournament, and baseball camp, trout season is open! Guides available. Plenty of shopping and restaurants are located nearby as are Halliburton, Wal-Mart, Lowe s, Home Depot, Norandex, Georgia Pacific, Wolverine Power, Holland Dist. Gordon Foods , M-DOT, MIDNR, Nabisco, Reinhart, and the Ostego County Sportsplex. We are FEMA approved for all federal and state meetings. Stay Smart at the Holiday Inn Express Hotel Gaylord! ... more   less 

Additional Information about Holiday Inn Express Gaylord

Address: 1201 W Main St, Gaylord, MI 49735-7407
Region: United States > Michigan > Otsego County > Gaylord
Price Range: RM509 - RM921 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Gaylord 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express Gaylord Hotel Gaylord
Holiday Inn Gaylord
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Questions & Answers

Questions? Get answers from Holiday Inn Express Gaylord staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the ice machine! (Not terrible, but loud.)”
 of 5 bubbles steved560, 24 Feb 2017 | Read review
“loved having a small frig and microwave in our room.”
 of 5 bubbles 346denisek, 15 Feb 2017 | Read review
“Book room at the front of the hotel. There is more road noise in the rear of the building.”
 of 5 bubbles alsue1997, 22 Nov 2016 | Read review
“Call early, we wanted a king bed and had to take 2 queens.”
 of 5 bubbles lavella98, 9 Jun 2016 | Read review
“All rooms are good.”
 of 5 bubbles Milenasmom3305, 29 Dec 2015 | Read review
5 of 5