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SpringHill Suites Grand Rapids Airport Southeast

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SpringHill Suites Grand Rapids Airport Southeast
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175 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Grand Rapids Airport Southeast
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Showing 171: English reviews
Buckley, Michigan
Reviewed 28 August 2016

Whenever we make a trip to Grand Rapids that includes a stay overnight, we stay at SpringHill Suites. Great rooms when traveling with children, nice sitting area with a small mini-kitchen. Very comfortable beds, service is fantastic, great free breakfast and the kids enjoy the pool area. My favorite part is the location. Easy access to 28th Street where all...

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Helpful?
Thank Tina W
Drew B, Front Office Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for choosing the SpringHill Suites Grand Rapids Airport! I am so happy to hear that you enjoyed your stay with us. You are correct; the location is so convenient whether you are looking for a great spot for dinner, easy access to the expressway or a getaway to the mall for shopping. We look forward to seeing you...

Toronto, Canada
Reviewed 27 August 2016 via mobile

A clean, new and well run motel-style property with Marriott flair conveniently located in a suburban neighbourhood full of amenities. That basically sums up this property in a nutshell and I would recommend it in a heartbeat. Check-in was seamless and the front desk staff was cordial, genuine and helpful. The first floor main lobby is grander than you'd expect...

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Helpful?
Thank jason416
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for such a detailed description of the property and your experience while you stayed with us. Thank you for the kind words about the staff, I will be sure to pass along the praise! We look forward to seeing you next time your travels bring you to Grand Rapids.

Traverse City, Michigan
Reviewed 29 July 2016 via mobile

After our flight was cancelled twice out of Traverse City, we drove to Grand Rapids to fly out of GRR. We arrived very late, where we met Gerald (I believe was his name) at the front desk. He was very accommodating at that hour. Unfortunately to catch our flight so early, we were going to miss breakfast. Not only did...

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Helpful?
Thank Michael M
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you so much for completing the survey, and for providing such positive feedback. I am very happy to hear that Gerald took such good care of you. He is one of our best, and goes out of his way to help out wherever he can. I always pass on guest feedback to my staff, good and bad. I will...

Buffalo, New York
Reviewed 26 July 2016

Hotel was nice and clean and seemed fairly new. Rooms were spacious and mostly well maintained. Tub was not totally clean but in general the room was nice. Location of the hotel is about a mile off the main road behind a large plaza with many stores. There were several very small signs alerting you to where to got but...

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Helpful?
Thank Lisa D
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete a review for our hotel. We are glad to hear you enjoyed your stay. I am sorry for the confusion in find our location. being tucked in the trees next to Target is a daily occurrence, which can be a bit frustrating for us as well. We are looking in to larger...

Toledo
Reviewed 23 July 2016 via mobile

Loved the king suite with in room jacuzzi..the room was spacious and beautiful and had all the amenities you could possibly need..we needed a crib and the staff found one for us right away..everyone was very pleasant and helpful..we would definitely recommend Springhill Suites if you are ever in Grand Rapids, MI!

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Helpful?
Thank lehc00
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete a review, and for giving us such a great score. We are still training in several departments. so feedback like this is great to hear!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager

Evansville
Reviewed 18 July 2016 via mobile

Everything about this motel was perfect and we are picky..except the Dish TV reception in room 314..I called the front desk Friday night but it was late and maintenance went home..then the weekend arrived..the TV was cutting out every 15 seconds and was very irritating. Luckily we spent very little time in our room. The beds were the most comfortable...

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Helpful?
Thank retiredin2003
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete a review, and for providing such a great score. We are training in several departments, so feedback like this lets us know we are getting it right!! Unfortunately, cable is provided by a 3rd party vendor, who was not available to come out until today. This issue effected many rooms over the...

Loveland, Ohio
Reviewed 16 July 2016

This is our go to place to stay when traveling to Grand Rapids. It's comfortable, clean and we always experience friendly folks at the front desk. Breakfast is the typical "free breakfast" food, and the eating area can be very crowded, esepcially on weekend mornings. This location is close to shopping, restaurants and easy access to the interstate.

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Helpful?
1Thank gbarry107
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete the survey, and for giving us such a great score!! We are in the process of training in several departments, so feedback like this gives us all a big boost. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager

Utica, Michigan, United States
Reviewed 30 June 2016

I travelled from my home in Eastern Michigan to Grand Rapids Michigan for the wedding of a family member. The wedding coordinators had booked a block of rooms at the Springhill Suites by Marriott for those that would be attending. At the time of arrival the lobby was pure havoc and there was nobody at the desk helping the at...

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Helpful?
1Thank Jeffery B
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

I wanted to take a moment to apologize that your stay with us did not meet your expectations. I am mildly confused by your comments, as we received an email from the mother of the bride complimenting my staff on how smoothly everything went the weekend of the wedding, and she even included a comment on how great it was...

Canton, Michigan
Reviewed 29 June 2016

Had a great stay at this hotel last weekend. I'll admit, my stay didn't start off on the best foot. When I walked in, there was a really long line at the front desk and the wait to check in was lengthy. As I stood in line I noticed they had a little shop the offered water, snacks, ice cream,...

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Helpful?
2Thank MargaretMI1979
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete the survey, and for giving us such a great score. We are in the process of training in several different departments, so feedback like this is great to hear!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager

Cincinnati, Ohio
Reviewed 8 May 2016 via mobile

Summary: comfortable, convenient to the airport, large rooms, bar, & nice breakfast. Location: 5 minutes from the airport via free hotel shuttle. Next to Hampton Inn. Rooms: Standard spring hill suites rooms. King bed, sink, desk area, microwave. Nice. Staff: all were friendly and helpful for me. Food: I had breakfast. It was the normal, convenient, basic breakfast. They do...

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Helpful?
Thank BusnessTravlr
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete the survey, and for giving us a high rating. I always use guest surveys as a training tool with my staff, so its nice to be able to tell them when they are getting it right. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Grand Rapids Airport Southeast

Address: 5250 28th St SE, Grand Rapids, MI 49512-7704 (Formerly SpringHill Suites Grand Rapids Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: RM557 - RM936 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Grand Rapids Airport Southeast 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Springhill Suites Grand Rapids Airport Hotel Grand Rapids
Hotel Style:
#14 Family Hotel in Grand Rapids
#20 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Grand Rapids Airport Southeast staff and other travellers.
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Questions? Get answers from SpringHill Suites Grand Rapids Airport Southeast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at the end of the hall don't have doors right next to each other which limits noise”
 of 5 bubbles Ottawalovethesouth, 19 Nov 2016 | Read review
“Look for Target plaza, hotel is behind plaza.”
 of 5 bubbles W245WXlisad, 25 Jul 2016 | Read review
“Nice room that was easily accessible.”
 of 5 bubbles JefferyB25, 29 Jun 2016 | Read review
“All the rooms we had were very nice, comfortable and quiet.”
 of 5 bubbles PattiWaterman, 8 Dec 2015 | Read review
“The rooms at the back of the hotel may have some sort of view. We looked at the parking lot!”
 of 5 bubbles DnYC176, 27 Nov 2015 | Read review
5 of 5