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Amway Grand Plaza, Curio Collection by Hilton

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1,333 Reviews from our TripAdvisor Community

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Showing 1,306: English reviews
Detroit, Michigan
Reviewed 2 days ago NEWvia mobile

This hotel is old and low on customer service. It is ridiculous that at check in there is a 30 to 40 minute wait in line. This is not how a traveler wants to spend their valuable time. Once we did check in, we were given a handicap room with few toiletries. The elevator took 30 minutes to get down...

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Helpful?
Thank JD12347
Tracy356, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review

Dear JD12347- We're sorry to hear of your disappointment with your recent stay. We strive to provide every guest with a wonderful experience and our staff goes over and above wherever possible to make this happen. Would you mind sending us a direct message with what toiletries were missing in your room and what elevator seemed to take so long...

Lansing, Michigan
Reviewed 2 days ago NEW

My husband and I stayed at the Amway Grand for our Anniversary - so nice! The lobby was clean and check-in was a breeze. We enjoyed our room very much; the furniture was dated but well maintained. We had a nice large room with a sitting area and separate entry way. The location of this hotel is amazing too! Walking...

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Thank MRR48917
Monroe, Michigan
Reviewed 4 days ago NEWvia mobile

We stayed here for our anniversary. Our room was in the old Pantlind hotel wing of the Amway Grand. I really like the old feel of that wing with the large halls but smaller and more compact rooms. Now we didn't have much of a view but we knew that already. The hotel is in walking distance to the night...

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Thank drewgrig
West Olive, Michigan
Reviewed 5 days ago NEW

I wanted to stay here all my life. I finally did at age 37. It by far exceeded my expectations. Will be back. One night wasn't long enough.😊 The kids & I loved the pool and the color changing lights.

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Helpful?
Thank jenniferlV8094RA
Tracy356, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review

Dear jenniferlV8094RA- We're so happy to hear you were able to finally stay with us! We hope we were able to provide fond memories to hold you over until you are able to join us again. We look forward to your return! Happy holidays! At your service, Tracy

Reviewed 6 days ago NEW

We had our company group meeting here, about 20 of us. Overall I was pleased with the hotel. The location is the best you can ask for. However It is a bit pricey and lacks some of the common free things you get with a hotel, like water in the room. (bottle) the bed was comfy, and the rooms were...

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Thank Brittanynicolexo
Chicago, Illinois
Reviewed 1 week ago

We had a lovely suite, the hotel restaurants served delicious food. The staff seemed to prefer texting them about any concerns or needs. We would stay here again, it's right downtown and other restaurants were close enough to walk.

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Thank Rebecca P
North Muskegon, Michigan
Reviewed 1 week ago

Very nice stay here. The staff was very pleasant. Restaurant food was good and the staff there was great also. The price of the room was a little high as it was your typical room. The location was great though as you were right downtown.

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Thank Dianne B
New York City, New York
Reviewed 1 week ago

A productive visit to Grand Rapids and made so by the service and quality provided by the Amway Grand. It's the one property in this Midwestern mini-city that makes it feel all grown up. The hotel can compete with the quality of any "full service" hotel in most any major market I do business. Respectful, efficient staff, quality accommodations and...

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Thank fredandginger2016
Schaumburg, Illinois
Reviewed 1 week ago via mobile

We loved it at the amway hotel! Right from the minute we got there, we were treated like royalty. Such friendly people throughout the place. And the ambience and history of the first and second floor is very fascinating, as we do recommend doing the self guided historical tour. The room was perfectly clean, spacious, and comfortable. Great view as...

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Helpful?
Thank remmik
EAgles Mere, Pa
Reviewed 1 week ago

Excellent hotel. we stayed over Thanksgiving and on the final day our room was not serviced. We found out that at least three other rooms were not serviced that day. The staff responded to our request for fresh towels and took away the used ones.

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Helpful?
Thank thomassT2357ST

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 

Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: RM996 - RM1,320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Orbitz, Expedia, Travelocity, Odigeo, Priceline and Jetsetter so you can book your Amway Grand Plaza, Curio Collection by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza
Hotel Style:
#1 Green Hotel in Grand Rapids
#2 Spa Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Amway Grand Plaza, Curio Collection by Hilton staff and other travellers.
16 questions
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soo, mi
6 months ago
Michigan, United States
Melvindale, Michigan
Highland, Michigan
1 month ago

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Questions? Get answers from Amway Grand Plaza, Curio Collection by Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“new tower - all higher rooms are good views”
 of 5 bubbles 11PeterS, 22 Nov 2016 | Read review
“River View King is large with awesome corner window views”
 of 5 bubbles StCroix01, 20 Nov 2016 | Read review
“Demand a room in the new tower.”
 of 5 bubbles birzer67, 20 Nov 2016 | Read review
“not worth price”
 of 5 bubbles rdaven_13, 19 Nov 2016 | Read review
“Get a tower room with a view!”
 of 5 bubbles tomasw718, 14 Nov 2016 | Read review
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