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BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
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489 Reviews from our TripAdvisor Community

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Showing 488: English reviews
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Petoskey, Michigan
Reviewed today NEW

I have stayed here each time I have visited Grand Rapids. The staff are very helpful and polite. The location is great for visiting downtown and the local attractions. I have stayed here with my whole family and also by myself. I would highly recommend this Hotel.

Review collected in partnership with Best Western
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Helpful?
Thank shanntitlet
Petrolia, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 30 December 2016

This is a wonderful hotel. The staff are all friendly and helpful. The public areas are tastefully decorated; the guest rooms are large, clean and comfortable. A clean, well-appointed breakfast area (complimentary) is available in this conveniently located, reasonably priced hotel. We'll definitely stay again.

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Helpful?
1Thank Laura N
About Hotel's Favourite Review
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Laura, Thank you so much for your five star rating and kind review. We always strive for superior customer service and providing our guests a great experience. When we meet those goals it's wonderful to hear about it! We sincerely hope you come visit us again in your future travels!

Reviewed yesterday NEWvia mobile

We stayed for 2 nights in a double bed room. The room was clean and well maintained. The pool and hot tub were definitely a bonus. The breakfast had a great variety of eggs/omelets, sausage, lots of bread, bagels, fruit, yogurt, juice, and muffins. They kept it well stocked. The only issue we had was the large group of teenagers...

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Helpful?
Thank Autumn D
Grand Rapids, Michigan
Reviewed 3 days ago NEW

The management staff including Deseree Meagan and Kali are the main reason I come back! Plus the upgrade on the rate/room. The breakfast is good and I hope to stay some night for the dinner buffet. Be back soon!

Review collected in partnership with Best Western
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Helpful?
Thank E330TVstevec
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Steve - I was delighted to read your review and kind words! We definitely strive for superior customer service and when we are able to hit that mark we are thrilled! We love to make our guests happy! :) We hope to see you soon in your future travels!

Union City, Indiana
Reviewed 5 days ago NEW

Great quite placed to stay. Great hot breakfast. Very comfortable bed. Great heated pool and hot tub. Very nice and caring staff. I go stay there every time I am in town. I would recommend this motel for any stay around this area.

Review collected in partnership with Best Western
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Helpful?
Thank Bill T
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Bill - I was delighted to see your great review and read your kind response! I am so pleased you choose us when you're in town! We love our "regulars" and "frequent guests" and try to create a "home away from home". I am thrilled that you feel that way! We'll so you soon on your next trip to GR!

Troy, Michigan
Reviewed 1 week ago

From the outside the Best Western in Grand Rapids looks a little old and outdated. Inside is a small lobby, but it was nice to enjoy an ice cold cup of lemon ice water while I waited to check in. Our room had a large entry way, making the room feel a lot roomier than most. The room smelled clean...

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Helpful?
Thank IslandLover2011
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

You made our day with your kind review and great comments! We love to hear feedback from our guests especially when we know they are so pleased with their stay! Please come back and see us again!

coldwater, United States
Reviewed 1 week ago

I'd stay again. Everything was very nice. They even have a supper during the week. Staff was great and the bed seemed to be brand new! There is a very nice steak house next door and Meijer across the street. Microwave and fridge in every room and it was a great thing for me because I stayed all week. Oh....great...

Review collected in partnership with Best Western
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Helpful?
Thank 523cristab
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I was thrilled to see your great rating and wonderful review! We love to be able to be a "home away from home" for busy travelers and we seem to have hit the mark for you! We love to hear when this happens! Thanks so much for choosing us and we hope to see you again!

macomb, United States
Reviewed 2 weeks ago

I liked the hospitality at the front desk by the enite staff. It was a pleasure to be able to get a room I could feel comfortable in and get a good night sleep in and wake up to a very nice breakfast. Keep up the good work, I will be back again this weekend, looking forward to seeing everyone...

Review collected in partnership with Best Western
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Helpful?
Thank H7029RProbertl
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for such a kind review and great rating! I was so delighted to hear how much you enjoyed your stay!It is always so gratifying to know when we have given our guests such a great experience and I am so thrilled to hear you'll be back! See you this weekend!

Marine City, Michigan
Reviewed 2 weeks ago

Kid's running around,and bouncing basketball at 11:00 pm. Smoking cigarettes, and weed in room's. Staff did nothing about it. My son's life vest was stolen. The fitness room,and hot tub was full of kid's under the age of 10.

Review collected in partnership with Best Western
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Helpful?
Thank laurawZ5979JO
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Laura - I was saddened to hear about the experience you had with us. That definitely does not live up to the standard we strive to reach. We do have specific rules we try to implement concerning quiet hours and it's unfortunate all of our guests don't always adhere to these. We will certainly be reviewing our policies and implementing...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

Stayed at this Best Western for two nights while traveling to Grand Rapids for Founder's KBS beer release. The price was very reasonable, and we were 15 minutes away from downtown GR. The room was very clean and felt comfortable, we had a 2 queen, enjoyed the free breakfast, my boyfriend's brother loved the pool. Having a Meijer across the...

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Helpful?
Thank d0ublevee
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It made our day to read your kind review and great rating! It's wonderful to hear when we are meeting and surpassing our guests expectations! I have to agree, our location is quite convenient for travelers and even locals who just want a quick get away. We hope you come back to visit us in your future travels!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: RM363 - RM638 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Priceline and Hotels.com so you can book your BEST WESTERN Hospitality Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#16 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
9 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I chose a room away from the exit doors in case people came in and out a lot during the evening.”
 of 5 bubbles IslandLover2011, 20 Mar 2017 | Read review
“Don't stay here”
 of 5 bubbles 411thomast, 26 Feb 2017 | Read review
“Main floor close to exits provides extra convenience.”
 of 5 bubbles Sanjay2016atlanta, 8 Feb 2017 | Read review
“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
 of 5 bubbles michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
 of 5 bubbles Ecotour36, 28 Sep 2016 | Read review
5 of 5