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BEST WESTERN Hospitality Hotel & Suites

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448 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Big Rapids, Michigan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2016

I had an amazing time at this hotel once again. I like the staff, their friendliness, professionalism, and respect to you as a customer. The wife and I got a Jacuzzi Suite, but our cooling system was not working for the room. The staff tried first with the maintenance guy, but after coming back from dinner and the room still... More 

Review collected in partnership with Best Western

Helpful?
Thank Brandon O
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post a review for us! And we thank you for your loyal to Best Western and our hotel in particular. We are so glad that your stay was enjoyable. And appreciate you letting us know about the A/C in your room. We have taken care of it. It is customers like you that... More 

Port Perry, Canada
2 reviews
Reviewed 7 July 2016

Hotel staff were friendly and room adequate. Breakfast was very poor and advertised as a Full Breakfast. Hotel seemed to have a strange odor in hallways and elevator. Sink area wasn't cleaned properly in room.

Review collected in partnership with Best Western

Helpful?
Thank Lorraine M
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post a review your experience at our hotel, I apologize that it was not up to the normal standards. This is not our usual standards of cleanliness. And hope you will give us the opportunity to prove that to you in the future. More 

Level Contributor
3 reviews
Reviewed 7 July 2016

We booked here to have 24 people in our family come for a get-together, visiting family in Grand Rapids. Booked 7 rooms all next to each other. Can't say enough of the staff...Rose, Kelsey and Kali who went above and beyond for us. This place has a great indoor pool with hot tub, outside basketball area, gym, rooms to use... More 

Helpful?
Thank Patricia p
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post a review about your recent stay with us, and for your 5 star review! I'm so happy that you and your family enjoyed your time with us. And that our location was convenient for you. We strive to provide exceptional; customer service and are this was the case. Rose and Kelsey asked... More 

Norwalk, United States
1 review
Reviewed 4 July 2016

This Best Western Hospitality Hotel and Suites opened their doors with friendly staff and amenities that enabled me to rest well after a long drive. I felt cared for. The provided breakfast helped me relax, and I so appreciate it. I know where to stay if I visit Grand Rapids again.

Review collected in partnership with Best Western

Helpful?
Thank Carol H
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for your review and kind words. We try to do all we can to make our hotel your feel like home for our guests. And I am glad this was the case with you. I will pass on your compliments to the entire team. And we can't wait to see you here again very soon. More 

Kewaunee, WI, United States
1 review
Reviewed 4 July 2016

Location is very accessible to all features of Grand Rapids/Lake Michigan areas, year 'round. Clean and friendly, modestly priced even during tourist season. Family-oriented and attentive staff. Rooms are spacious and attractively decorated.

Review collected in partnership with Best Western

Helpful?
Thank Bevan L
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for posting your kind review. We are very glad you enjoyed your stay with us and that it was convenient for your needs. We hope to see you on your next trip to Grand Rapids. More 

2 reviews
Reviewed 30 June 2016

We had a wonderful stay at this hotel. The staff, especially the young man at the front desk, was amazing - going above and beyond what he needed to assure our experience was comfortable and pleasant. Our acomodations were very comfortable - clean and comfortable. We especially appreciated the window draping as it was as dark as night until we... More 

Review collected in partnership with Best Western

Helpful?
Thank Shirley R
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It was an absolute pleasure to read you recent review of our hotel and we thank you for taking the time to complete it. We look forward to welcoming you back and serving you here many more times. More 

Level Contributor
4 reviews
Reviewed 29 June 2016

This hotel offered shuttle service at 4: 30 am to the Grand Rapids airport and for returning our rental car the night before. A free dinner was offered the night before our flight as well as a bagged to-go breakfast early that morning. Each person we came into contact was very helpful. We stayed here at the end of a... More 

Review collected in partnership with Best Western

Helpful?
Thank Susan J
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

We are proud of our team, the product and services we offer here and it is fantastic to see how much our guests appreciate it. We are so glad that our shuttle service to the Gerald R Ford Airport was convenient for your needs. We hope to see you on your next trip to our area. More 

Hesperia, United States
1 review
Reviewed 28 June 2016

This was my second stay at this hotel. The first time, I was very happy with the stay. This time, check in took forever, there was trouble with the payment method that I had used a week prior without problem, the bed was very uncomfortable, the room was dirty, and there was glitter all over the hallway and room floor.

Review collected in partnership with Best Western

Helpful?
Thank Samantha O
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to write and submit a review about your recent stay with us. I am sorry that you were unhappy with this stay. It is our goal to always provide our guests with the up most in service, comfort, cleanliness, and value, and apologize that this was not the case this time around. We hope... More 

St. Louis, United States
1 review
Reviewed 28 June 2016

I had to bring my son to camp and needed a hotel to stay over. I found this hotel by bidding on a room on Priceline.com. I was pleasantly surprised with the room, cleanliness, and the breakfast provided in the morning that prevented me from having to stop somewhere else to eat in the morning before I headed home.

Review collected in partnership with Best Western

Helpful?
Thank Brad B
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It was wonderful to read your review of our hotel, after you and your son enjoyed such a great time here, and thank you for the 5 star rating! The team were full of pride and were keen for me to thank you for such a kind comments. More 

Leesburg, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 June 2016

Place was clean and neat. Staff was very courteous and knowledgeable of the area. Would definitely stay here again. We had a 4 night stay here and were not disappointed at all! Breakfast was typical for a Best Western. Room was very spacious.

Helpful?
Thank john w
Everest K, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for staying with us and posting your awesome remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and appreciate your recognition of job well done by our team. We look forward to welcoming you back soon. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: RM360 - RM525 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel And Suites
Best Western Hospitality Hotel Grand Rapids
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#18 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
6 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“back of hotel tends to be quiet or at least away from pool”
 of 5 bubbles ecotour36, 28 Sep 2016 | Read review
“We were on the inside of the "horseshoe", first floor towards the back and it was quiet.”
 of 5 bubbles 258sandik, 30 Aug 2016 | Read review
“Pool is on the first floor, breakfast is on the second floor”
 of 5 bubbles kweaver2016, 22 Aug 2016 | Read review
“I like the second floor..you have a window to look out of”
 of 5 bubbles D8376MZkathyr, 28 Jul 2016 | Read review
“Second floor best as breakfast bar on his floor so it's easy to get to!”
 of 5 bubbles P3278OMpatriciap, 6 Jul 2016 | Read review
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