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BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
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465 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Hospitality Hotel & Suites
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Showing 464: English reviews
Reviewed 5 August 2016

The hotel was great. It had a nice indoor pool and sauna. There are also jacuzzi rooms, which I took advantage of. The hotel is clean, comfortable, and the staff was excellent. The hotel price was excellent and a great value for your money. Also, the steak restaurant next to the hotel is really good. The airport is only 8...

Review collected in partnership with Best Western
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Helpful?
Thank Nicole S
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

On behalf of the whole team I would like to thank you so much for the wonderful review and five stars!! We are very happy that our vicinity to the Gerald R Ford Airport was convenient for you and that you found us to be a good value. We hope you are traveling again soon and will come stay with...

Flint
Reviewed 3 August 2016

My husband and I were in Grand Rapids for a concert at the DeVos Performance Center. While it was a 15 minute drive to our destination, we chose this hotel because we have stayed here before and had great service. As expected, we were not disappointed. We highly recommend this hotel. Every staff member we encountered was very nice,

Review collected in partnership with Best Western
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Helpful?
Thank Thomas B
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It is so nice to hear from repeat guests that have enjoyed themselves with us again!! We so appreciate you taking the time to let us know that we are meeting your expectations. And of course for your continued patronage. We can't wait for you to come to Grand Rapids again and allow us to serve you.

Montgomery, United States
Reviewed 1 August 2016

I would love to rate this hotel higher, the front desk staff was pleasant, the cleaning staff kind and attentive, the pool clean and fun; HOWEVER, every time I looked closer I saw serious signs of poor maintenance. Our door did not work and took multiple attempts to open, the bed frames had huge exposed screws sticking out, the rooms...

Review collected in partnership with Best Western
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Helpful?
Thank Jennifer L
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post a review and letting us know how your stay with us was. We apologize for the inconveniences you experienced during your stay. At this time I would like to let you know that this is not the normal level of customer service we deliver. And I will use your review in training...

Toledo, United States
Reviewed 29 July 2016

The staff was very professional, friendly, and accommodating. The room was nice, The beds were great! 4 pillows each. The indoor pool was huge, nice hot tub and workout room. Free breakfast was excellent. They even had hot dogs and more available when we checked in near dinner time.

Review collected in partnership with Best Western
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Helpful?
Thank James W
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

We are so glad that you enjoyed your stay with us. And thank you took the time to post a review about us. We hope to see you here again on your next trip to Grand Rapids.

Reviewed 29 July 2016

the room was big and clean...there was no street noise. They had a swimming pool and hot tub. The hotel staff was very friendly. also included was breakfast. The maid service was great by the time I got back to my room everything was done.

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Helpful?
Thank D8376MZkathyr
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for making the time to write and submit a review of our hotel. It is people like you who make our jobs keeping the hotel at the highest standards of cleanliness, service and facilities very rewarding. We look forward to serving you again on your next visit.

Moline, United States
Reviewed 28 July 2016 via mobile

Service year was great. It was clean and the breakfast was terrific. I was here on business but have found that these hotels are consistent every time. I have made it a habit to be at these hotels often and would encourage everyone. The price is great.

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Helpful?
Thank Rick C
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

We are happy that you had such a wonderful time during your stay with us. We are proud to provide excellent customer service and accommodations at a reasonable price and pleased to know you found us to be a good value. We hope you will let us serve you here again soon.

Leon, West Virginia
Reviewed 28 July 2016

Amazing, helpful staff. Nice, clean rooms. Breakfast here is a real treat. Quiet and peaceful here. I may even hit the hot tub tomorrow :) If I return to Grand Rapids this will be my first choice for lodging.

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Helpful?
Thank StephanieRLC
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for staying with us and posting your wonderful remarks, which I have shared with our team. We are thrilled to hear that you enjoyed your stay, and appreciate your strong recommendation. We look forward to welcoming you back soon.

Reviewed 28 July 2016 via mobile

We got a steal for this hotel on hotwire. We got 2 queen beds, and the room was clean and spacious. Wasn't fancy, but fairly updated and clean. Bathroom was nothing to write home about but wasn't sketchy either. The pool was huge, clean and had plenty of towels. Large hot tub was a little cloudy. Here's the #1 reason...

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Helpful?
Thank soccermom314
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

We are so glad that you enjoyed your stay with us, and we really appreciate you taking the time to let us know about it. It is guests like you that make our jobs in customer service so rewarding. We strive to provide exceptional customer service and are so very happy to receive reviews like yours to let us know...

New Braunfels, United States
Reviewed 26 July 2016

I had a series of meetings in Michigan and stayed at the Best Western Grand Rapids. Great value and comfortable suits, staff was great and went above and beyond for me and my group. We would all stay here again

Review collected in partnership with Best Western
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Helpful?
Thank Micheal D
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks so much for staying with us and posting your wonderful comments. We appreciate your business and recommendation, and look forward to welcoming you back next time you are in town.

Grand Rapids, United States
Reviewed 26 July 2016

The most quiet hotel I've stayed in. Very clean and comfortable. The breakfast was very nice also. The location was very convenient: close to highways, yet in a nice area, close to stores and restaurants. This hotel was much nicer than a different one close by that we stayed in for one night.

Review collected in partnership with Best Western
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Helpful?
Thank Marsha B
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you very much for choosing our hotel and posting your nice review and rating about your stay with us. We value all guest feedback and it is always gratifying when it is as positive as yours. We look forward to and welcome the opportunity to serve you here again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: RM356 - RM587 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel And Suites
Best Western Hospitality Hotel Grand Rapids
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#18 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
7 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
 of 5 bubbles michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
 of 5 bubbles Ecotour36, 28 Sep 2016 | Read review
“We were on the inside of the "horseshoe", first floor towards the back and it was quiet.”
 of 5 bubbles 258sandik, 30 Aug 2016 | Read review
“Pool is on the first floor, breakfast is on the second floor”
 of 5 bubbles kweaver2016, 22 Aug 2016 | Read review
“I like the second floor..you have a window to look out of”
 of 5 bubbles D8376MZkathyr, 28 Jul 2016 | Read review
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