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Best Western Hospitality Hotel & Suites

584 reviews
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Traveller (108)
Room & Suite (43)
Dining (14)
Overview
  • Excellent42%
  • Very good25%
  • Average16%
  • Poor9%
  • Terrible8%
Travellers talk about
“jacuzzi room”(6 reviews)
“hot tub”(31 reviews)
“waffles”(22 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2.5 Star Hotel
All hotel details
Offers from Best Western Hospitality Hotel & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (584)Write a Review
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All reviewsjacuzzi roomhot tubwafflesbreakfast areagreat place to staygrand rapids areaindoor poolbed was comfortableparking lotfree breakfastup to dateclose to the airportmeijerexpresswayremodelingshuttlemicrowave
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71 - 75 of 582 reviews
Reviewed 10 July 2017

The room was clean and spacious, although a bit dated. The mattress was comfortable, but had food debris and stains under the mattress pad. The air conditioner was immediately adjacent to the bed and blew directly on the bed. There were outside balconies with no...More

Review collected in partnership with Best Western
Thank mdklik80
Reviewed 4 July 2017

This is one of the nicest hotels I have stayed in on this trip. The hotel is clean and modern and quiet. The beds are very comfortable. Breakfast was a good variety of hot and cold items, including strawberry waffles. The staff were very helpful...More

Review collected in partnership with Best Western
Thank christinee251
Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 7 July 2017

Christine - You made our day with your great review and 5 star rating! We love to hear feedback from our guests, especially when it is so wonderful! :) We strive every day to make our guests feel as though they are in a "home...More

Reviewed 1 July 2017

Stayed here with my family of four (sons aged 3 and 1). Very nice place and will definitely be staying here again over the next few years as I now have a daughter attending GVSU. The lady at the front desk was very nice when...More

Thank captainshark32
Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 1 July 2017

You put a huge smile on our faces when we saw your terrific review and 5 star rating! Our main goal is to offer superior customer service and I am delighted that we hit that mark with you and your family! When we hear the...More

Reviewed 27 June 2017

We stayed at the Grand Rapids Best Western for one night on our way to northern Michigan. This is a large hotel located in a busy area by the interstate. There is nothing particularly noteworthy about it, but it is an adequate place to stay....More

Thank Brewbaker
Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 1 July 2017

Thank you so much for taking the time to leave a review! We love to hear feedback from our guests so we know when we're reaching our goals and also where we have improvements to make. We sincerely thank you for choosing Best Western and...More

Reviewed 26 June 2017

This hotel is older but has been updated and is very well maintained. The hotel staff was friendly and went out of their way to help us. The rooms were spacious and clean and the beds were very comfortable. The person who was working the...More

Thank BJ4Steel
Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 1 July 2017

You made our day with your great review and 5 star rating! We always strive to give our guests an outstanding experience and I'm thrilled we achieved that goal with you! I'm always so pleased when I hear compliments about my staff as well, as...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Laundry Service
Banquet Room
Self-Serve Laundry
Breakfast included
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Pool
Heated pool
Indoor pool
Details
Price range
US$78 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Business Hotel in Grand Rapids
Room types
Family Rooms, Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$78 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Business Hotel in Grand Rapids
Room types
Family Rooms, Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (108)
Room & Suite (43)
Dining (14)
Pool & Beach (7)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
OliviaJoy1998
6 February 2018|
Answer
Response from Sharyl B | Property representative |
You must me 21 to check into a room
1
Vote
duber2016
27 October 2016|
Answer
Response from Sharyl B | Property representative |
Yes, we do offer a medical discount for anyone needing it. Feel free to give us a call anytime for more information.
0
Votes
bellealice
8 June 2016|
AnswerShow all 3 answers
Response from William S | Reviewed this property |
Yes the pool is warm not freezing cold like some hotels. They also have a hot tub which is very nice
1
Vote
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12
Room Tips
"Make sure you give the same respect and the love you wish to receive...and if you don't receive kind..."
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"I liked being on the second floor. There is an elevator that takes you right up."
Read review
"They provided a discounted rate due to our circumstances!"
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"Accessible, Quiet stay, Extremely Comfortable"
Read review
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