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Crowne Plaza Grand Rapids (Airport)

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Crowne Plaza Grand Rapids (Airport)
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285 Reviews from our TripAdvisor Community

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Showing 280: English reviews
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Reviewed 1 week ago

I loved my stay at Crowne Plaza in Grand Rapids. Tim at the front desk was very polite accommodating. The room was comfortable and even had complimentary aromatherapy lotion and oil. With the good price and good location I recommend this hotel to anyone staying in the Grand Rapids area!

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Helpful?
Thank Jeff H
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Hi Jeff! Thank you for the kind review. We are pleased to hear that you enjoyed your time with us and especially found out staff to be accommodating to your needs. I will be sure to pass your words along to our management team. We hope to have the opportunity to host you again! Best Regards, Brittany Bindon

Reviewed 1 week ago via mobile

This place was very comfortable and clean. They have lots of amenties, I didn't have time to use.. Looks like a fun place to bring a family in the summer with outdoor and indoor pool. The staff was friendly and the on site restaurant is delicious! I had no problems and will definitely stay here again if back in the...

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Helpful?
Thank Brandi B
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Brandi- Thank you so much for taking your time to leave your comments on our property. We are so happy to hear that you enjoyed your time with us! I will be sure to pass your kind words along to our management team and staff. Our number one priority is your satisfaction and we are happy to have achieved...

Big Rapids, Michigan
Reviewed 1 week ago

Returning after a 3 week trip (used the park.fly sleep option). One of few in area that goes up to 3 weeks parking for 1 night stay. Plane delayed until 3 AM and still had shuttle in service. Very kind to a very weary traveler. Only downside was housekeeping trying to get in room at 8. That was on me...

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Helpful?
Thank bluebike16
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking the time to leave your comments on our property. We are pleased to hear that you enjoyed your time with us and found our staff to be accommodating to your needs. We are sorry to hear that your sleep was interrupted by housekeeping after you had put up the "Do Not Disturb" sign up....

Chicago, Illinois
Reviewed 1 week ago

Nice place to stay, near a lot of stuff, and the room was super-clean. Only negative, you have to pay out of pocket for breakfast, but like I said, plenty of stuff around. Staff was pleasant and room was very nice.

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Helpful?
Thank Jay W
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Jay- Thank you for taking the time to leave your comments on our property. We are so happy to hear that you enjoyed your time with us! I will be sure to share your words with our management to pass to our employees, so they know that their work is appreciated. We hope to have the opportunity to host...

Reviewed 3 weeks ago via mobile

Stayed here and please look at the pictures of what I found on my sheets. I called the front desk and Nicole was more than rude. Blaming me because she was on over time and had 500 kids who had just checked out.... so not changing my sheets is ok at this property. Then she finally sent a maintenance man...

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Helpful?
Thank Monica K
CrownePlazaGR, Sales Assistant/Social Media Coordinato at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Monica- First of all, I would like to sincerely apologize for the series of unfortunate events that happened during your stay with us. Our number one priority is our guests satisfaction and we regret that we did not reach this with you. Despite of how busy we were, we should have been there for you. I will be sure...

Winchester, Virginia
Reviewed 4 weeks ago via mobile

I would definitely stay here again. The beds were very comfortable. The staff was very helpful and friendly. The hotel itself is in a great location. I would definitely stay here again. Also the breakfast was great

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Helpful?
Thank tincancolton
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for the amazing review! We are excited to hear that you enjoyed your stay with us and found our staff to be accommodating to your needs. I will be sure to pass your kind words along to our staff so that they know how their hard work is appreciated. We look forward to hosting you again!...

Winchester, Virginia
Reviewed 4 weeks ago via mobile

We stayed here while performing in Grand Rapids and the staff was very accommodating and friendly when we checked in at 3am. The rooms were fresh and clean, and the wifi was very fast. We look forward to staying here again!

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Helpful?
Thank Aaron123blw
Winchester, Virginia
Reviewed 4 weeks ago via mobile

The Crown Plaza Grand Rapids is a nice and welcoming hotel. The lobby is very nice and has a great restaurant attached to it. Huge pool and plenty of public restrooms. The wifi works great and the beds are some of the most comfortable around. Everything you need is within walking distance to the hotel. 5 stars would stay again

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Helpful?
Thank ForrestVeatch
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking the time out of your day to leave your comments on our property. We are excited to hear that you enjoyed your time with us and that we met your expectations. We do our best to be as accommodating to our guests as we can, and we are pleased to hear that you felt...

Detroit, Michigan
Reviewed 4 weeks ago via mobile

If you're a side sleeper than you know what I mean when I say I didn't sleep at all last night because the mattress was too firm. Actually I've never sleep on a firmer mattress. Honestly by 4 am I finally took a pillow and slept on top of it and wish I had done that hours before. Also, I've...

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Helpful?
Thank nancy q
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Nancy- Thank you for taking your time to leave your comments on our property as we strive to improve with each and every stay. I would like to personally apologize for the less than pleasant experience that you had with us. We are currently in the works of going through the hotel and replacing the mattresses that need replacing....

Massillon, Ohio
Reviewed 4 weeks ago via mobile

Comfortable, quiet room with HBO. Tall showers and a fantastic breakfast buffet. This is my favorite hotel near the Grand Rapids airport. Everything you could want is across the street and they have a huge amount of conference room space.

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Helpful?
Thank Rick H
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Rick- Thank you for your kind and outstanding review! We are pleased to hear that you enjoyed your time with us and that we met your every expectation. We are also happy to hear that we are your favorite airport hotel. I will send your words along to our staff so that they know you appreciated their work. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 

Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: RM505 - RM779 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Grand Rapids (Airport) staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Crowne Plaza Grand Rapids (Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“its a very large property. if you don't like to walk far ask for a room close to the lobby.”
 of 5 bubbles 248tomr, 27 Jan 2017 | Read review
“The room was quite becasue I was a mile away from everything!”
 of 5 bubbles katwoman22, 27 Sep 2016 | Read review
“Be aware, if you say "away from elevator" you will be a mile from it. Upper floor very quiet.”
 of 5 bubbles MaryZ106, 29 Aug 2016 | Read review
“First floor walk-out rooms to the patio area are either very desirable or not desirable depending on your point of view. :-)”
 of 5 bubbles oldpuck, 26 Aug 2016 | Read review
“Find another hotel.”
  • Dirt and scum on the smoke detector.
  • More of the disgusting bathroom door.
  • The condition of the bathroom door.
  • Big gaping hole that apparently used to contain a refrigerator. Now caked with dust.
  • Another shot of what is considered the
  • What is considered to be a
  • The condition of the wall outlets. Things you plug in just fall out.
  • Disgusting lampshade.
 of 5 bubbles HawksFan73, 9 Jul 2016 | Read review
5 of 5