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All reviewsolive gardenhome away from homebedroom suitebreakfast staffbasketball courtfull kitchengreat staypool and hot tubrestaurants and shoppingwafflesbusiness centerhot breakfastnice hotelspacious roomsthe breakfast areafront desk stafffitness center
The front desk and the staff all were very friendly and helpful. The area has a variety of restaurants and shopping and is within 15 minutes of downtown Grand Rapids. The breakfast buffet was better than most and the food was kept fresh and hot....More
We booked into this hotel for the pool and a quick winter getaway. We stayed in the two room suite which was very clean and updated. Upon arrival we were greeted by the friendliest of staff and felt welcome right away. Downside, the pool was...More
This hotel does so many things right. Staff from the front desk to housekeeping to maintenance are tops, friendly and cheerful. One of the buffet attendants sang beautifully while she worked. The hot breakfast was well done. Our experience, unlike another was the hot food...More
I go to Grand Rapids twice a year and this hotel had the friendliest staff! They greeted me whenever I came and went from the hotel, asked how my day was and if I needed anything for my stay. I will definetly stay here again.
The General Manager of this property is unprofessional. I heard her gossiping about staff members and having attitude toward guests who were upset. This property is dingy, outdated, run down and the housekeepers leave plastic bags full of dirty sheets and towels throughout the hallways....More
Response from Ashley K, General Manager at Homewood Suites by Hilton Grand RapidsResponded 3 weeks ago
Thank you for taking the time to review the Homewood Suites Grand Rapids. I'm very sorry to hear about the negative experience you had at our hotel. Your comments caught my attention as this is certainly not typical of my staff. I ask...More