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Room was clean. There was a handwritten note from the housekeeper, which was a nice welcome. Breakfast was fine. I would've loved some cheese for my eggs and hot sauce. Pool was nice and relaxing. Didn't really see much staff or any guests. Felt like...More
We stayed only one night as we were in town for a wedding and didn't want to drive home late. We selected this hotel for the location and because we had enough reward points for a free night stay. We were pleasantly surprised at the...More
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 2 October 2017
Thank you mdklik80 for your outstanding review. We are thrilled you enjoyed your stay with us. We hope you will choose us again the next time your travels bring you back to Grand Rapids, MI.
I've stayed at this hotel previously and liked it, but this time it just seemed like the place was showing lots of wear and badly in need of renovation. I also felt that the price I paid was a little high for what I got....More
Thank Timothy B
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded yesterday
Thanks for staying with us and posting your candid comments. We feel that we offer good value given our location and facilities, however; in your case it appears we failed to meet your expectations, and for that I am truly sorry. Please accept my sincere...More
Left my son's pillow in room TODAY - called hotel less than 3 hours after we checked out and asked if they could get it for me and ship (I would pay postage). Was told yes but no one will return my calls to confirm....More
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 2 weeks ago
Thank you klfranco915 for taking a moment to give us your rating and response. I'm thrilled we were able to find your pillow and get it shipped out first thing Monday morning. I'm sorry we we're unable to find it until it came through laundry....More
Staff did not welcome me by name, give eye contact, or thank me for being a rewards member. Not that big of a deal, but it's usually what they do at an IHG property...
Unfortunately, my room was visibly dirty: thick layer of dust on...More
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 25 September 2017
I am truly sorry Catanders for the disappointment and discomfort you experienced here and offer my sincere apologies that we didn't do a better job of demonstrating our commitment to guest satisfaction. Timely feedback from you and other valued guests is very important to us,...More
US$102 - US$158 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#14 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Non-Smoking Rooms ,
Number of rooms
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