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Staff did not welcome me by name, give eye contact, or thank me for being a rewards member. Not that big of a deal, but it's usually what they do at an IHG property...
Unfortunately, my room was visibly dirty: thick layer of dust on...More
My stay at the hotel was very enjoyable. The Staff including the Shuttle drivers went out of their way to be helpful and explained they were able to take me to a restaurant approx. 3 miles away. The hotel is clean and maintained although older...More
Thank R D
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 2 weeks ago
Thank you R.D for your outstanding five star review. I'm thrilled our staff went over and beyond for you during your stay. We are also very excited to be moving into our brand new building early next year. We hope your travels will bring you...More
My wife and myself booked a block of rooms for our guests of our wedding due to it being the closest hotel to our venue with decent reviews. Our guest all booked room via the website with no issues, however the day before the wedding...More
1 Thank Brad H
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 3 weeks ago
I am so sorry Brad H for your horrible experience. I'm also sorry for the issue your guest had with his multiple reservations and the front desk not handling it properly. I am truly sorry for all the frustration and hassle we caused you and...More
Been here several times and always have a good stay. Full last night but still quiet. Rooms clean and beds very comfortable. Pool looked inviting and typical breakfast although didn't try it. Staff very polite.More
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 4 weeks ago
What an excellent review and rating, thank you nesson! We appreciate you taking the time to share you thoughts on your recent stay with us. We love hearing what a great night's sleep out guests we're able to get while staying with us. We look...More
I shared a room for three nights at the Holiday Inn Express, during a business trip to Grand Rapids. My employer paid for the lodging, but it didn't bother me when the clerk asked for my credit card number, since that is a common practice....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 4 weeks ago
Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the experience you had with your bill. It is with deep regret that did not live up to your expectations. I am also sorry for...More
US$112 - US$170 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#14 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Non-Smoking Rooms ,
Number of rooms
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