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Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Traveller (29)
Room & Suite (34)
Dining (4)
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Overview
  • Excellent44%
  • Very good30%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“front desk”(40 reviews)
“meijer store”(8 reviews)
“cheese omelets”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Offers from Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (264)
There are newer reviews for Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Traveller rating
109
79
42
18
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LanguageEnglish
109
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18
15
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All reviewsfront deskmeijer storecheese omeletspancake machineshuttle drivershort staygrand rapids airportsleeper sofaparking lotfree breakfastwould stay here againking suitemini fridgeexercise roomthe hotel is cleanpool and hot tubbreakfast bar
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11 - 15 of 263 reviews
Reviewed 30 August 2017 via mobile

My wife and myself booked a block of rooms for our guests of our wedding due to it being the closest hotel to our venue with decent reviews. Our guest all booked room via the website with no issues, however the day before the wedding...More

1  Thank Brad H
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 31 August 2017

I am so sorry Brad H for your horrible experience. I'm also sorry for the issue your guest had with his multiple reservations and the front desk not handling it properly. I am truly sorry for all the frustration and hassle we caused you and...More

Reviewed 19 August 2017 via mobile

Been here several times and always have a good stay. Full last night but still quiet. Rooms clean and beds very comfortable. Pool looked inviting and typical breakfast although didn't try it. Staff very polite.More

Thank nesson
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 21 August 2017

What an excellent review and rating, thank you nesson! We appreciate you taking the time to share you thoughts on your recent stay with us. We love hearing what a great night's sleep out guests we're able to get while staying with us. We look...More

Reviewed 9 August 2017

I shared a room for three nights at the Holiday Inn Express, during a business trip to Grand Rapids. My employer paid for the lodging, but it didn't bother me when the clerk asked for my credit card number, since that is a common practice....More

Thank barbsears0132
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 23 August 2017

Dear barbsears0132, Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the experience you had with your bill. It is with deep regret that did not live up to your expectations. I am also sorry for...More

Reviewed 29 July 2017

Staff was very helpful. Room was clean and ready when I checked in. Everyone I came in contact with was ready to go above and beyond to make my stay pleasant. Next to Meijers is a great location. Great management! Even in uncomfortable situation (being...More

Thank taurus_se98
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 29 July 2017

Thank you taurus_se98 for your excellent rating and for taking a moment to share your thoughts on your recent stay with us. We're thrilled we exceeded your expectations and appreciate your kind words. We look forward to having you as our guest again soon.

Reviewed 13 July 2017

I booked a room for me and my daughters, of which they were arriving before me. One of my daughters was arriving around in the early evening about 5 hours before her sister. The hotel refused her the ability to check in even though she...More

Thank Douglas L
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 14 July 2017

Thank you Douglas L for taking a moment to share your comments on your recent experience with our hotel. I understand you were very upset. Our policy states a person must be 21 in order to check in to our hotel. We at no time...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$110 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$110 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (29)
Room & Suite (34)
Dining (4)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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wwjd1947
22 July 2016|
Answer
Response from travelerplus2 | Reviewed this property |
There was no charge to park my car when I stayed there a few months ago.
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Votes
Room Tips
"Wait until the new hotel opens in the summer of 2018 to book this property."
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"ground floor"
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"Close to food, expressway, grocery store."
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"Room 118 needs a muffler on the heater."
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