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Residence Inn Grand Rapids West

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Residence Inn Grand Rapids West
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142 Reviews from our TripAdvisor Community

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Showing 141: English reviews
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Kiamesha Lake, New York
Reviewed 16 February 2017

In 2014 we enjoyed the 2 bedroom kitchen suite for 2 weeks. We were so happy that we have reserved an April 2017 stay. Our accommodations were well maintained, well stocked, and convenient to Mall shopping and grocery stores. The experienced, courteous, and competent staff must be commended for their dedication. Thank you so much.

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Helpful?
Thank alexandra l
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Alexandra, We are so glad you enjoyed your past experiences with us and thank you for sharing your feedback! We hope to provide another memorable time with us when you visit in the future. Best Regards, Andrew White

Cedar Rapids, Iowa
Reviewed 24 December 2016 via mobile

This is one that TripAdvisor has wrong, way wrong. We checked in and checked right back out. I have never been placed in a room this nasty before. I have stayed at budget motels cleaner than this room. Room 219. Stains from some sort of bodily fluid smeared on the couch. Iron stains in the pull out couch. Chairs so...

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Helpful?
Thank Devildog8411
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Devildog8411, I do want to take a moment to thank you for your feedback from your recent visit to our property. I understand that when traveling the last things you want to encounter are cleanliness and condition issues with your suite. I do apologize for the issues you had when you got to your room. Please be advised that...

Howell, Michigan
Reviewed 18 December 2016

We've never stated at a Residence Inn so didn't know what to expect. This site was amazing. All the staff were very friendly and helpful. The rooms were nice. The kitchen was fully stocked with plates ,bowls ,cups, silverware, dish soap, kitchen towel, paper towels pot, pans etc. The breakfast was delicious and well stocked and clean and the lady...

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Helpful?
Thank lsap1951
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello lsap1951, Thank you for your awesome review of our property! We love hearing when guests have a great experience with us. This will certainly be a review our staff will be happy to hear. Happy Holidays to you! Warm Regards, Andrew White

Reviewed 14 November 2016

I had booked this restaurant for my recent long term stay. Though the hotel needs a good makeover, the plans for same were in motion and renovations were planned for November 2016. However, the staff was ever helpful in making sure that I had everything that would make my stay comfortable. Additionally, the location of the hotel is close to...

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Helpful?
Thank Milind B
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hi Milind B, We are so grateful for your review - thank you! Shipments for our renovation are coming in and we are setting up to start the process very soon. Thank you for your kind words, we wish you all the best and hope to see you in the future should your travels bring you back to our area....

Chicago, Illinois
Reviewed 7 November 2016

I've stayed at a lot of hotels and a lot of Marriott properties and this was one of my favorites!! The hotel was very nice and located near dozens of restaurants and shops. But what really set this hotel above was the staff. All of my "not so common" requests were handled with speed and friendliness. I will definitely be...

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Helpful?
Thank Travis O
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Travis O, Thank you for the awesome review! We're very glad you're able to say such nice things about us. You're kind words are something I will be sure to pass on to my staff - they love hearing these success stories! Safe travels and we'll see you again soon! Kind Regards, Andrew White

Reviewed 27 October 2016 via mobile

My husband and I spent 3 months here. Everything about the stay was perfect. The rooms are clean and taken care of. The staff there is amazing. The front desk will do all they can to make your stay even better. They have a great breakfast every morning. They have special dinners at night. Just a great experience all around....

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Helpful?
Thank Rhiannon M
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Rhiannon, Thank you for this amazing review!! We can't tell you how much we enjoyed having you and your husband with us! We will be sure to read this review aloud at our next daily stand up-I know everyone will enjoy hearing such kind words. We wish you all the best-don't be a stranger! Best Wishes, Andrew White

Reviewed 27 October 2016

The hotel and staff were very helpful, kind and accommodating. Clean rooms, friendly staff and great location. Cassaundra was very helpful with booking a block of 15 rooms off, ensuring guest had an easy check-in and needs were met. The hotel was also in very close proximity of many restaurants, a mall and grocery store. Thank you Residence Inn Staff,...

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Helpful?
Thank Alex C
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Alex C, We enjoyed having you and your group with us earlier this month. I am also delighted to hear that Cassaundra took such good care of you all! We will be sure to pass on all of the kind words to Cassaundra, and hope to see you again next time you seek accommodations in our area! Best Regards, Andrew...

Beavercreek, Ohio
Reviewed 20 October 2016

This hotel was clean and our room was spacious. The area is nice with plenty of shopping and dining close by. All of the staff we encountered were friendly and helpful. We were especially impressed with the breakfast area. The friendly attendant kept the are area well stocked and very clean. I especially enjoyed the nuts and fruits available for...

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Helpful?
Thank BeverlyBeverly
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

BeverlyBeverly, Thank you for the kind words-we love hearing of exceptional experiences our guests have when staying with us. I'm very glad that the suite and breakfast options exceeded your expectations. Thank you for your business! Best wishes, Andrew White

Grand Prairie, Texas
Reviewed 20 October 2016

Very nice and clean. Location was great. We were in the area to visit family so it was centrally located to our families in the Grand Rapids area. Bed was very comfortable and living and dining area was spacious. Suited are needs very well. Breakfast was great and the attendant made sure you had everything you needed.

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Helpful?
Thank hpalmbos
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello hpalmbos, Thank you for taking the time to review your experience with us! We are delighted that you enjoyed your time with us and hope to see you again the next time your travels bring you back to Grandville! Kind Regards, Andrew White

Vancouver, Canada
Reviewed 6 October 2016

CBS NBC ABC & WEATHER CHANNEL PROBLEM FIXED ASAP Great hotel located next to restaurants, close to a Mall and a major highway. This is a wonderfully quiet location. Marriot gets what hospitality customer service is all about. They have become masters at the process of delivering consistent customer service. Great breakfast and evening snacks. Room clean and larger as...

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Helpful?
Thank canadian175
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Canadian175, Thank you for review of our location. I'm sorry to hear that you had some TV reception issues, but very glad to hear that they were handled promptly and fixed to your satisfaction. We will be sure to pass on this review to our entire team and the maintenance technician responsible for fixing the cable issue! We hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Grand Rapids West

Address: 3451 Rivertown Point Ct SW, Grandville, MI 49418-3077
Region: United States > Michigan > Ottawa County > Grandville
Price Range: RM753 - RM1,059 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Grand Rapids West 3*
Number of rooms: 90
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Also Known As:
Residence Inn Grand Rapids West Hotel Grandville
Residence Inn Grandville
Grandville Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Grand Rapids West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the third floor so there no one to make noise above us but it did seem to be very quiet anyway.”
 of 5 bubbles hpalmbos, 19 Oct 2016 | Read review
“room 124 super quiet”
 of 5 bubbles canadian175, 6 Oct 2016 | Read review
“Rooms on the opposite side of the mall are quieter.”
 of 5 bubbles gday2uWMI, 11 Aug 2016 | Read review
“Top floor rooms away from the stairs are quiet.”
 of 5 bubbles bobiec2014, 22 Jun 2016 | Read review
“Room away from the pool and on a top floor was quiet.”
 of 5 bubbles adventureseekerx2, 21 Jun 2016 | Read review
5 of 5